I thought this was a great place to stay -- clean room with a coffeemaker, iron and hair dryer, amazing view (I was on floor 20), and perfect location to travel anywhere in the city. I'd stay there again. The only reason I didn't give it an excellent is because I switched rooms twice: I booked a last minute package through Site59.com and requested a high floor (by calling the hotel directly)...they gave me a tiny room on a high floor but right behind the extremely loud elevators. There was no way I could deal with the elevator noise all night so I asked to move, then they gave me a handicapped room with a bathroom that hadn't ever been renovated and smelled like mold. I was ready to bail on my reservation and trash them here, but they very nicely apologized and gave me a great normal room (I was very polite when I requested that they move me again or cancel me, and the bathroom was disgusting).
So I forgive them for that slip on night one because the rest of the trip was perfect and people were very helpful and friendly. Just don't take a handicapped room or one behind the elevators.
- Room Service