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“Satisfactory and reasonably priced”

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Hilton San Francisco Financial District
Ranked #70 of 228 Hotels in San Francisco
Certificate of Excellence
GreenLeadersBronze level
Philadelphia
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“Satisfactory and reasonably priced”
Reviewed September 17, 2007

I found the staff exceptionally polite and helpful. Check-in, even 3 hours early, was a breeze (OTOH, the check-out button on the room phone wasn't working, but it was a minor annoyance). While I didn't much care for the furnishings/color schemes in the rooms or corridors, everything was comfortable, immaculately maintained, and professionally managed.

There seem to be lots of meetings and conferences here. While I can see how this might strain property resources as other reviews have mentioned, during my stay, everything was well run.

A few minor quibbles: as others have mentioned, there is a high level of neighborhood/external noise .. bring earplugs. The elevators can be slow and quite crowded during peak hours. While the property is technically "central," it's far enough away from Union Square/cable cars/Market St that some travelers (elderly, or with small children) might find the walk more than they bargained for. Others will have no problem, and SFO is nothing if not a walking city.

Overall, a reliable choice for the leisure or business traveler, especially when discount rates are available through one of the online services (<$100/night is a bargain for *any* >3star San Francisco hotel).

  • Liked — Reasonable price; professional service
  • Disliked — External noise
  • Stayed September 2007, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank Ted Fry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (718)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Wirral, United Kingdom
Level Contributor
42 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed September 17, 2007

I attended a conference here in September 2007 and stayed for five nights. The hotel is well situated for Chinatown, Union Square shopping and restuarants. The Embarcadero and Fishermans Warf are within a 20 minute walk. I found the staff helpful and pleasant. The Hilton has just undergone a major refit: The beds and bedding are extremely comfortable and the wireless email works fine. The bathrooms are compact but tidily decorated. Unfortunately, the walls are extremely thin, so I could hear phone calls, waking alarms and general discussions in the rooms either side of me (despite my wife telling me that I am deaf most of the time!). I am reasonably well-travelled so feel able to say that this hotel did not meet my expectations of a four star hotel for which one is paying a premium - $329/night.
Disappointing.

  • Liked — Room comfort
  • Disliked — Noise and price
  • Stayed September 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank Iain F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 16, 2007

This is definitely not a four star hotel. Our shower didn't work, the TV broke during our stay and just getting an elevator to your floor was a huge hassle. After calls to the front desk, the first two problems were eventually fixed. But the customer service did not go any farther than that. My companion actually had one hotel representative be down-right rude.

  • Stayed August 2007, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jagadc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville, Tennessee
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed September 13, 2007

We stayed here for 7 nights and were very happy with our stay. Booked through priceline for $85/night. Room was clean if just a little bit small. The location is great; within walking distance to a lot of the city's attractions. Columbus Ave. is just a couple blocks away with a lot of great italian restaurants and you can walk all the way down this street to Fisherman's wharf(though this is a bit of a long walk).
We were on the 10th floor and street noise is very noticeable; especially the trash truck at 5am! But we are heavy sleepers and didn't bother us too bad.
Does seem to attract a young/party crowd on the weekends as the weekend we left the hotel seemed to be full of frat brothers on a reunion.
Weekend concierge was very unhelpful and rude but the head concierge was very nice and was very helpful with car reservations.
Overall we would use this hotel again if booked through priceline. I would have been disappointed if paying full price.

  • Liked — Location
  • Disliked — Noise
  • Stayed August 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MichaelinTN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tufnell Park, London
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 10, 2007

There are really only two positive things I can say about this hotel:

* The concierge was polite and helpful;

* The rate through Priceline ($100 / £50 p.night) was reasonable

Am sorry to say that everything else from start to finish of our 3 day stay (and the aftermath) was poor. Specifically:

a) Despite three phone calls prior to arrival the Hotel refused to book us a king room (and/or bay view room), saying that we had to ask on arrival

b) On check-in the clerk said there were no king rooms, no bay view rooms and no rooms above the 5th floor. Thanks!

c) On arriving at our 'full-size' room we discovered: One of the 'phones did not work, the bath plug did not work, and it was noisy. The 'wireless internet' did not work in the room as the signal was so weak;

d) The 'city-view' room had no double glazing (in the 21st century? really?) and so was highly susceiptible to street noise;

e) As many have said, the elevators were so slow that queues of literally 10 - 15 people (most of whom appeared to be college students who were the worst for wear) regularly gathered in reception waiting just to get to their rooms;

f) On our last night (a Sunday) we needed to get an early night (ie. 10:00pm) prior to a 6:00AM flight the next day. On returning to our room we found that the noise from the karaoke in the conference room TWO FLOORS below was so loud that there was no hope of getting to sleep.

After 40 minutes complaining (having tried to ring reception for 15 minutes without success, the phone having been apparently off the hook) and then having to take the emergency stairs because the lifts were so slow, we were told that the noise would stop at 11:30 as security had been notified;

My partner stressed to reception that we did not want to return to our room to find that the noise had not abated because it would take so long to contact reception again.

Having got back to our room, we discovered the noise was as bad as ever.

After a further 20 mins on the phone, we were told the hotel could do nothing about it as the party had permission to continue until midnight. We were told there were no rooms elsewhere in the hotel to which to move.

On continuing to compain we were eventually put through to a Mr. Mark Everton (the general manager) who magically discovered a new room on the 11th floor and who offered us the grand sum of $50 in cash incompensation to pay for our taxi to the airport the next morning. By this time it was 12:30 am....

g) Unbelievably, on checking out at 6:00am we discovered the Hilton had had the gall to charge the $50 to our room. Having wasted a further 15 mins explaining the situation to the desk clerk he issued us with a credit note but no apology.

h) On returning to the UK we discovered the Hilton had charged us the $50 and not honoured the credit note.

A FAX to Mr. Everton yielded no results and a follow-up phone call (at our expense!!!!) failed to prompt an apology.

To date we are yet to receive the credit.......

  • Stayed August 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank Clennan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 9, 2007

The hotel looks great on the surface. It's clean (unlike some other reviewers mention), modern, and renovated. But once you settle in you'll fine many little annoyances. To mention few: the bathroom outlet had no power, the toilet flush did not work properly, the coffee maker was broken etc. None are a big deal but for a 4 star, recently renovated hotel, you would expect more. The most important problem with the building itself is that there is no sound proofing. The windows' glass is so thin, it was as if we had left the windows open. We heard every little street sound. And it is a very noisy area. So if you are sensetive to city noise during sleep, don't even consider it there. There was some noise from adjacent rooms, but the street noise overshadowed that anyway. The beds were nice. The shower was great. The rooms was amall. But the main problem we had was the service. We checked in late but were told that the houskeeping was running behind and our room was not ready. In addition, we had requested a king bed and they said there are only rooms with double beds available if any. When asked for upgrades to something which is ready, they said nothing available. After we finally got a room, my wife was diappointed with the view, so she called and asked if we could at least get a bay view out of courtesy since they did not have king bed we had requested. They said since we made our reservation online, we are the "lowest" priority and will not be able to get anything better than what our current room was. That I found too blunt for customer servie in a 4 start hotel. Just a final note, they had added a $20 dollar room serive on the checkout bill, when I inquire about this (couple times on the phones which they said will look into and call back but never did and finally in person), they said they could not find any receipts for it and waived it. A very curious incident!...

  • Liked — Cleanliness
  • Disliked — Service
  • Stayed September 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank CaliforniaKia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MM_sanfran, Manager at Hilton San Francisco Financial District, responded to this review, August 6, 2009
We apologize for the brusque treatment that you received. Our hotel strives to treat all our guests in a courteous manner. Your complaint has been brought to the attention of the appropriate parties. Please let us know if you plan on returning so that we can make sure your stay goes as smoothly as possible.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 6, 2007

This place is filthy! Empty wine and alcohol bottles were found on top of the closet, a used condom between the bed and wall. I asked to change rooms and was told none were available. At least they sent a maid to clean up. The closet door fell off with huge screws exposed - I could have seriously cut myself. I called the front desk to have them fix it the next day, they never fixed it! When I called the second day to request another room, I was told the same thing. They did not even offer to upgrade me. DO NOT STAY HERE! So so service, the place is falling apart, and the staff does NOT care about you or your safety.

  • Liked — not staying at this hotel anymore
  • Disliked — the whole experience
  • Stayed September 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank CMinCO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MM_sanfran, Manager at Hilton San Francisco Financial District, responded to this review, August 6, 2009
Please accept our apologies for the state of your room. One of our top concerns is providing guests with comfortable and clean rooms. Obviously this did not happen in your case and the situation could have been handled better. Please let us know if you will be returning to San Francisco. We would love the opportunity to make a better impression.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton San Francisco Financial District

Property: Hilton San Francisco Financial District
Address: 750 Kearny Street, San Francisco, CA 94108-1860
Phone Number:
Location: United States > California > San Francisco > Financial District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#15 Spa Hotel in San Francisco
#41 Luxury Hotel in San Francisco
#53 Business Hotel in San Francisco
#57 Romantic Hotel in San Francisco
#57 Green Hotel in San Francisco
#58 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton San Francisco Financial District 4*
Number of rooms: 543
Official Description (provided by the hotel):
The Hilton San Francisco Financial District soars 27 stories, offering stunning panoramic views of the city skyline and San Francisco Bay. Located in the historic center of the city, the hotel sits at the crossroads of the Financial District, Chinatown, North Beach and Nob Hill. You are just steps away from San Francisco's most popular attractions such as Alcatraz, Union Square, Fisherman's Wharf, Coit Tower, and Lombard Street. ... more   less 
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Also Known As:
Hilton San Francisco Financial District Hotel San Francisco
Hilton Hotel San Francisco
San Francisco Hilton

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