We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Gem of a Hotel in Not Good Area”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Holiday Inn Civic Center (San Francisco)
Ranked #124 of 230 Hotels in San Francisco
Reviewed June 19, 2014

I agree with other travelers about the neighborhood. It's pretty sketchy around the hotel, but the location is central to everything you need to do or see in San Francisco. The staff is great and the facilities themselves are clean. I had a nice room on the top floor and spend some time in the restaurant and the food was OK.

Access to the BART and the airport is a great feature for the hotel. It is right off of the UN Plaza station and is a quick walk to the hotel.

Room Tip: This is a busy area of San Francisco - a higher floor room is definitely better for the noise factor...
See more room tips
  • Stayed: June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lawerence S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn_SFCC, Assistant to the General Manager at Holiday Inn Civic Center (San Francisco), responded to this reviewResponded June 27, 2014

Thank you for taking the time to review our hotel. We are happy you enjoyed our location and took advantage of it for your sightseeing! Our staff strives to maintain a beautiful building while also concentrating on service to our guests. It’s nice to hear when we have succeeded. Thank you so much for choosing the Holiday Inn Civic Center and we hope to welcome you again for your next visit to San Francisco.
Warm regards, Holiday Inn Civic Center San Francisco

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (1,225)
Traveler rating
Traveler type
Time of year
Language
  • More languages

362 - 368 of 1,225 reviews

Reviewed June 13, 2014

I would give this hotel a lower rating if I judged it on 'area' but for 'location' and the hotel itself it was ideal. The hotel is very close to the Bart and only a 10 minute walk to Powell so is easy to access everywhere in the city but without the price hike you get from the small boutique hotels in Union etc. The rooms in some areas may be noisy and you are provided with earplugs by the hotel so take that as you will! From my point of view our room was opening onto a back street and we were on the 14th floor so it was generally the usual city noises you would expect. I did wake up (due to jet lag) and hear shouting but in general the noise did not wake me. You do have to be careful where you walk , especially at night, but it is as you would in any other city and there are plenty of travel options - it's $12 from the wharf to here so not extortionate.

The rooms themselves are clean and a decent size and beds comfy after a long flight and the security is good as you have to use a key card to access the lift etc. Coffee making facilities were available and a Good choice of coffees etc

Staff were friendly and helpful and it was generally a good value for money stay.

Room Tip: 1410 was quieter and less traffic noise etc to disturb you.
See more room tips
  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank petmadness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn_SFCC, Assistant to the General Manager at Holiday Inn Civic Center (San Francisco), responded to this reviewResponded June 18, 2014

Thank you for taking the time to review our hotel. We are happy your enjoyed our location and took advantage of the nearby shopping and local attractions! We are very glad that you were able to enjoy our hospitality. Thank you so much for choosing Holiday Inn; we hope to welcome you again on your next visit to San Francisco!

Warm regards, Holiday Inn Civic Center San Francisco

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 1, 2014

Pool wasnt clean. Situated in not so good area which we didnt realise with being travellers.
The rooms were small and of average standard. We didnt really expect this from Holiday Inn as most of the ones we have stayed in elsewhere have been very good value for money. We had a weirdo outside our room knocking and trying to get in. Rung security they got him out of the building but didnt ring us and tell this so were on edge for the night. Couldnt work out how he got in there. Outside of hotel alot of homeless frequenting the area.

The guy at the Hotel bar (Gary) I think was great and the service good. The restaurant provided a very good meal and the service was good.

The woman who checked us in was great and very helpful. She was not on duty when the guy was lottering around outside our room.

Room Tip: Dont think i would stay here again due to the guy hanging out in the corridor and the homeless peopl...
See more room tips
  • Stayed: May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Wendy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn_SFCC, Assistant to the General Manager at Holiday Inn Civic Center (San Francisco), responded to this reviewResponded June 10, 2014

Thank you for your feedback. We will be sure to share your praises to our Front Office staff and with Gary in our lounge. Our staff is a proud reflection of our brand standard to embody great hotels guests love, and we are grateful to hear they met your needs. We sincerely apologize for the inconvenience you experienced during your stay and for not having our Security Manager follow-up with you. We appreciate the opportunity to grow from your comments in our continuous efforts to uphold our brand reputation for creating great hotels guests love.

Holiday Inn San Francisco Civic Center

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 1, 2014

Our stay at this hotel was due to participation in Push America's Journey of Hope event. At check-in, we were greeted cheerfully and expertly by Mark, and the process was quick and easy. He also took the time to assure a follow-up reservation we had for our daughter for the next night was also taken care of. We were given all the information we would need for public transportation including the cable cars as well as other attractions. Our room was pleasantly appointed with all we expected. It was clean, the furniture very comfortable, and the usual noise from the air conditioning was absent. I happened to have a follow-up question as we were leaving the facility and talked to Darrin, a very pleasant doorman/porter. He was helpful but most impressive was he remembered me and my family during our whole visit. We had breakfast in the hotel and enjoyed the buffet, it being complete with everything from eggs, sausage & bacon to fresh fruit and cereals, juice and coffee. While all this was above expectations, we found the area of the hotel to be in a less than favorable area with homeless encampments on nearby streets, people with appearances and actions which could lead one to believe they may not be in a safe area, and access via a one way street that if you don't know the location, you may find it difficult to navigate to. And while there is on-site parking for a fee, which compared to other areas is reasonable, don't come and expect to fit a large SUV or other oversize vehicle in the garage. While security seemed very adequate, notices are posted to advise not to leave valuables in vehicles. Over all, we would stay at this hotel again when in San Francisco due to the staff, service, and cleanliness.

Room Tip: Choose a north side room above floor 9 and room numbers above 25 (odd) to avoid view blocked by near...
See more room tips
  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jack R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn_SFCC, Assistant to the General Manager at Holiday Inn Civic Center (San Francisco), responded to this reviewResponded June 10, 2014

Holiday Inn San Francisco Civic Center is pleased to hear you enjoyed your stay for your Push America’s Journey of Hope event! Thank you for your kind comments regarding Mark and Darrin. Mark and Darrin aim to support visitors in making the most of their stay and they will be happy to know a guest appreciated their service. Please know they will be recognized in our next staff meeting. We are glad you were satisfied with Holiday Inn San Francisco Civic Center’s consistency in our brand’s commitment to comfort and cleanliness. Being in the heart of a highly-populated urban city, we are located in a diverse community. We appreciate you giving us the opportunity to host your stay in San Francisco and hope to welcome you back to should you find yourself needing future hotel accommodations.

Holiday Inn San Francisco Civic Center

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2014

Nice hotel. Staff is nice. I am a Gold Member and the person in front of me at the hotel was also a Gold Member and got a free upgrade. I wasn't offered that, so that bothered me. Not sure how they go about picking and choosing. Parking is $42 at the hotel. There is a parking garage next door for half that amount, so I recommend that. The hotel is in a decent area, however there is some riff raff. A few blocks up it gets nicer. Hotels are more expensive as you move up towards the water though, so if you can compromise walking past some ruff street people, then its worth paying a little less. It's still expensive, but still less than other hotels. There was also garbage under my bed and a mans sock.

Room Tip: Ask for an upgrade.
See more room tips
  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Cheryl G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn_SFCC, Assistant to GM at Holiday Inn Civic Center (San Francisco), responded to this reviewResponded May 29, 2014

Gold IHG Rewards Club Members are highly regarded as loyal advocates for our brand and Holiday Inn Civic Center continuously seeks to reciprocate that dedication. We apologize for this momentary setback as well as if you felt you weren't offered a free upgrade. If you would like to discuss this with our Front Office Manager, David Camacho he will ensure you are taken care of. He may be reached at 415-626-6103 or david.camacho@ihg.com.

Being that parking is limited in the middle of bustling downtown San Francisco we do have to charge a comparable rate to guests who need the additional accommodation. However, we apologize if the parking fees were an unexpected expense. We do our best to provide the most value to our guests as our parking lot is secure, permits 24 hour access, and allows in-and-out privileges. Many other local parking facilities enforce limited operating hours and/or no in-and-out benefits, but depending upon your needs with car access they may be a considerable option.

Gold IHG Rewards Club Members are highly regarded as loyal advocates for our brand and Holiday Inn Civic Center continuously seeks to reciprocate that dedication. We apologize for this momentary setback as well as if you felt you weren’t offered a free upgrade. If you would like to discuss this with our Front Office Manager, David Camacho he will ensure you are taken care of. He may be reached at 415-626-6103 or david.camacho@ihg.com.

Being that parking is limited in the middle of bustling downtown San Francisco we do have to charge a comparable rate to guests who need the additional accommodation. However, we apologize if the parking fees were an unexpected expense. We do our best to provide the most value to our guests as our parking lot is secure, permits 24 hour access, and allows in-and-out privileges. Many other local parking facilities enforce limited operating hours and/or no in-and-out benefits, but depending upon your needs with car access they may be a considerable option.

Our Central Market location is in the heart of the very exciting San Francisco changes with culture, entertainment, history, technology and government all coming together along with vibrant new housing and restaurants. We greatly apologize about the garbage under your bed; our Housekeeping Manager has been informed and will ensure this should not happen again. Thank you for your feedback in our continuous efforts to learn from our guest experience. We hope for the opportunity to have you back with us and earn your loyalty once again.


Holiday Inn San Francisco Civic Center

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2014

Holiday Inn Civic Center is on the same block of a BART station which make its a convenient place to stay. I would suggest staying at the executive or club floor which have the newer or updated rooms. Balconies has a great view of the classic Ophelia theater. The hotel is also within walking distance to coffee shops and convenience stores but a lot of homeless people in the neighborhood which may make it seem unsafe at nighttime. Rooms are clean, Beds are fairly comfortable and has the traditional holiday inn pillow menu. Overall a decent stay

  • Stayed: October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Expl0rerII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn_SFCC, Assistant to GM at Holiday Inn Civic Center (San Francisco), responded to this reviewResponded May 29, 2014

Public transportation is most travelers’ means of getting around town and we are pleased you found our location to be convenient for this need. The Central Market location is in the heart of the very exciting San Francisco changes with culture, entertainment, history, technology and government all coming together along with vibrant new housing and restaurants. As safety is always a first priority for our hotel, we do implement security measures to reassure guests with confidence and comfort. Holiday Inn seeks to give guests a sense of value, comfort, and reliability and we are pleased you felt Holiday Inn San Francisco Civic Center was reflective of the brand’s reputation. Thank you for your feedback and enthusiasm, we look forward to having another opportunity to host your stay in San Francisco.

Holiday Inn San Francisco Civic Center

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2014

Location for us was great, just close to the centre and where we wanted to be. Considering how expensive hotels in SF are, this is somewhat a good value. The walls are thin, the first night there was a party next door, after 3 warnings I told the reception to call the police and they did come. I just arrived from 13 hours flight and was woken up too many times.

I couldn't expect much from the hotel so it's not THAT bad. standard holiday inn though our room has a permanent stench that I don't know what.

Some people say the area is dodgy. It is and nearly the rest of SF actually but we didn't experience violence or intimidation that made us scared or feeling unsafe. I parked my rented car on the street for two nights and that was OK though I think it got minor scratch. Parking on the street is free after in the evening.

As I didn't mess up the room that much I didn't ask for room to be cleaned up for about 4 days and they got really worried and very insisting everyday (perhaps they think I was hiding something but I actually save them the trouble of cleaning up).

  • Stayed: April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Aki B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn_SFCC, Assistant to GM at Holiday Inn Civic Center (San Francisco), responded to this reviewResponded May 29, 2014

Holiday Inn San Francisco Civic Center is pleased to hear our property’s convenient proximity to main attractions was to your liking. We are proud to hear that you can count on us to uphold the quality and value that our brand represents. We apologize that other guest room noise was disruptive to your stay. Parking is an additional consideration when visiting the city of San Francisco and we do provide comparable rates, 24 hour access, and unlimited in-and-out privileges parking lot. We apologize if our Housekeeping staff was persistent about cleaning your guest room. Our Housekeepers make sure quality standards are met when delivering guest experience that is unique and brings the brand to life. We appreciate the opportunity to grow from your feedback and hope you will give us another chance to host your stay in San Francisco.

Holiday Inn San Francisco Civic Center

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these San Francisco hotels
SoMa
Hotel Whitcomb
Hotel Whitcomb
#181 of 230 in San Francisco
3,141 reviews
Nob Hill
Holiday Inn San Francisco Golden Gateway
SoMa
Best Western Plus Americania
Best Western Plus Americania
#135 of 230 in San Francisco
1,111 reviews
Show Prices
Show Prices
Show Prices
Fisherman’s Wharf
Holiday Inn San Francisco Fishermans Wharf
SoMa
Hampton Inn San Francisco Downtown / Convention Center
Hampton Inn San Francisco Downto...
#95 of 230 in San Francisco
631 reviews
Union Square
Holiday Inn Express San Francisco Union Square
Holiday Inn Express San Francisc...
#88 of 230 in San Francisco
168 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Civic Center (San Francisco)? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Civic Center (San Francisco)

Address: 50 8th St, San Francisco, CA 94103-1409
Phone Number:
Location: United States > California > San Francisco > SoMa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #124 of 230 Hotels in San Francisco
Price Range: $138 - $372 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Civic Center (San Francisco) 3.5*
Number of rooms: 388
Official Description (provided by the hotel):
The Holiday Inn Civic Center Hotel is a full service hotel located in the San Francisco Performing Arts and Government District. Our hotel location is just steps from City Hall, Orpheum Theater, San Francisco Opera and Ballet, Davies Symphony Hall and Asian Art Museum. Guests at the Holiday Inn Civic Center Hotel San Francisco will enjoy our complimentary Wireless Internet access throughout the hotel, free HBO, outdoor heated pool and sundeck, fitness center, and on site laundry facilities. Drinks and dining are available at the 50onEighth Restaurant/Lounge. Major Credit Cards are required at check in. Indoor parking offered for $37 plus tax per day if driving in from either the San Francisco SFO or Oakland OAK airports or if traveling through the Bay Area and exploring the California Pacific Coast by car. Antique trolley cars provide convenient transportation to nearby Union Square, Chinatown, Moscone Convention Center, Fisherman s Wharf and Pier 39 attractions. Or catch the subway to the AT&T Ballpark, home to the San Francisco Giants baseball team. With our 100% customer satisfaction, we look forward to welcoming you to the Holiday Inn Civic Center Hotel. We hope to be your home away from home each and every time you visit the San Francisco Bay Area. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Priceline, Hotels.com, Travelocity, Hotwire, Orbitz, Cancelon, TripOnline SA, HotelQuickly and getaroom.com so you can book your Holiday Inn Civic Center (San Francisco) reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Civic Center (San Francisco) Hotel San Francisco
Holiday Inn San Francisco
San Francisco Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing