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“Seriously Good Service!”

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Holiday Inn Civic Center (San Francisco)
Ranked #125 of 230 Hotels in San Francisco
Reviewed March 30, 2014

I am staying at the hotel now. I arrived after flying across the country, and it was only 11:30am. I was greeted by the nicest lady, Ana, and she went out of her way (seriously) to get me checked in. Better service than I have gotten at some RItz-Carlton properties. Plus, I got an upgrade to a really nice Executive Level room.

While the location is a little bit away from the center of the city as others have correctly noted, it's half a block's walk from the UN/Civic Center BART Station. Very easy to get to from the airport.

The lobby is calm and inviting, and the room is really nice--obviously recently redone. It's quiet, and the beds are dreamy. Triple sheeted, too--I didn't expect such nice bedding in a 3-star hotel. Spacious room, good-sized bathroom, especially for a large-city hotel, and nice soaking tub.

This is my first stay in SF, and I'm already sold on this little gem. Here on business this time, but I'll probably stay here when I come back for leisure.

  • Stayed: March 2014, traveled on business
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Thank Todd A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn_SFCC, Administrative Assistant at Holiday Inn Civic Center (San Francisco), responded to this reviewResponded April 1, 2014

Thank you for your five star review! Holiday Inn San Francisco Civic Center believes that stay rate does not always imply level of service nor quality of accommodations. We seek to provide great value and equally memorable service to our guests in upholding our brand’s commitment to create great hotels guests love. Ana is an embodiment of our caring sentiment towards our visitors and we will be sure to let her know her support was appreciated. We would be honored to welcome you back to San Francisco!

Jessica Vertiz
Holiday Inn San Francisco Civic Center

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Reviewed March 28, 2014

To start with the hotel, everything seem to be clean inside and the hotel staff are very helpfull.

However the area is really thriving with homeless people staying around the hotel and so someone would feel uneasy at night.

The hotel security seems to be good keeping strangers outside the hotel.

The hotel seems to have priceline rooms, as I had booked 3 rooms and two of them where by the end of the corridors near the emergency exits and the third was next to the vending machine and ice maker, so there was noise coming from that.

Stayed: March 2014, traveled with friends
Thank biribilis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn_SFCC, Administrative Assistant at Holiday Inn Civic Center (San Francisco), responded to this reviewResponded April 1, 2014

Holiday Inn Civic Center is happy to provide clean accommodations and helpful service. We regret if your experience off property in urban downtown San Francisco was not our city’s best foot forward. As extra peace of mind for our guests, our hotel is very secure as we require an activated key card to access all facilities, elevators, and guest rooms. Thank you for staying with us and we hope to have another chance to demonstrate to your our commitment to guest satisfaction.

Jessica Vertiz
Holiday Inn Civic Center

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Reviewed March 26, 2014

I have a great stay on this hotel. All the personnel helped me a lot. Excellent beds and room service was given. The only bad part is the parking for hotel guests is not free and it is a lit bit away from the city center.

  • Stayed: March 2014, traveled with friends
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Thank marian_sdj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn_SFCC, Administrative Assistant at Holiday Inn Civic Center (San Francisco), responded to this reviewResponded April 1, 2014

Holiday Inn San Francisco Civic Center is pleased to have earned your five star review! Our hotel staff seeks to provide memorable service in appreciation for the opportunity to serve our valued guests. We apologize if the parking rate was an unexpected expense as San Francisco possesses limited car storage accommodations, but we aim to offer the most value with a secure facility, unlimited in-and-out privileges, and 24 hour access. Thank you for your patronage and we hope you will keep us in mind for future accommodations.

Jessica Vertiz
Holiday Inn San Francisco Civic Center

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Reviewed March 24, 2014

I stayed here twice, a few days apart, on my way in and out of San Francisco.

After spending a fortnight travelling around the country and staying at numerous hotels, by comparison this one was a bit of let down. While there is nothing "wrong" with this hotel, i found it to be nothing more than average. The rooms are average, the amenities are average and the location is..well..average.

Accommodation in San Fran is ridiculously overpriced which probably contributes to the downgrading of my review of this hotel. The same quality room at the same quality hotel in another city would be half the price.

That being said, the staff were friendly and the bed was comfy which is ultimately what you need.

It is what it is.

  • Stayed: January 2014, traveled on business
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Thank Todd1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn_SFCC, Administrative Assistant at Holiday Inn Civic Center (San Francisco), responded to this reviewResponded March 31, 2014

Holiday Inn Civic Center is pleased you were satisfied with our service and comfortable bed accommodations. However, we always seek to exceed guest expectations and we regret if this was not the case during your stay. We want every guest to have an opportunity to love our brand and we hope you will give us another chance to demonstrate to you our commitment to guest satisfaction. Thank you for your feedback.

Jessica Vertiz
Holiday Inn Civic Center

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Reviewed March 23, 2014

Not sure to give overall rating of this property Average or Very Good because it was for me just Good (less than Very Good).
There was no any problem with the room although it was very old again (as in Sunrise, FL), the door for the balcony had half inch to be close perfectly. It was not a problem because the weather outside was OK but can not imagine this in winter time?
The parking fee is very high.
The staff was excellent. The location is not good at all. Also, in early morning we woke up for construction noise opposite to the Hotel.
Maybe I would return because the price was good (but garage fee!!!)

  • Stayed: February 2014, traveled as a couple
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Thank hrefa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 17, 2014

The experience staying at the hotel was a good one. Fast food outlets were to be found just down the street if needed. A Chase ATM was located on a corner half a block away. Check-in was easy and efficient. Able to leave rental car under cover while bags taken to room before had to be taken back. There is a tour desk next to reception which was very convenient. Happy hour inthe bar was a necessary stop after sightseeing all day. Hotel located near the cultural heart of the city. Good value.

Stayed: March 2014, traveled as a couple
1  Thank Rod W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn_SFCC, Administrative Assistant at Holiday Inn Civic Center (San Francisco), responded to this reviewResponded March 18, 2014

In a city of many options for hotel accommodations, knowing where to find value is key to making the most out of your trip. It is our pleasure to take care of our guests with convenient access to traveler essentials and great service. Thank you for entrusting Holiday Inn San Francisco Civic Center with your stay and we hope to have the privilege of serving you again.

Jessica Vertiz
Holiday Inn San Francisco Civic Center

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Reviewed March 16, 2014

Ok so the hotel isn't in the most desirable of locations, however with all the construction going on you get the distinct impression that Tenderloin is an area that is on the up and up. Before our stay I read some of the reviews and was a little concerned as to what we could expect. What a lovely surprise, we had a room high up away from noise that was perfectly clean, and hotel reception were absolutely courteous,friendly and above all extremely professional. A very big thanks and show of appreciation was to the doorman who helped me with the bags while my husband was parking our hire car. The doorman's name escapes me at the moment however he was african american and called me Miss Australia. It was this man and the welcoming smile and service as the first point of contact that really makes this terrific hotel what it was for us, a fantastic stay. Thank you Holiday Inn Civic Center!!

  • Stayed: March 2014, traveled with family
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Thank Andrea W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn_SFCC, Administrative Assistant at Holiday Inn Civic Center (San Francisco), responded to this reviewResponded March 18, 2014

Thank you for your five star review! Holiday Inn San Francisco Civic Center is happy our doorman was able to be of service. Instilling in our guests a sense of warm welcome throughout their stay is our goal and it is validating to hear we were able to deliver. Holiday Inn Civic Center appreciates your enthusiasm for your stay with us. We hope to have another opportunity to demonstrate to you our commitment to guest satisfaction.

Jessica Vertiz
Holiday Inn San Francisco Civic Center

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Civic Center (San Francisco)

Address: 50 8th St, San Francisco, CA 94103-1409
Phone Number:
Location: United States > California > San Francisco > SoMa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #125 of 230 Hotels in San Francisco
Price Range: $179 - $526 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Civic Center (San Francisco) 3.5*
Number of rooms: 388
Official Description (provided by the hotel):
The Holiday Inn Civic Center Hotel is a full service hotel located in the San Francisco Performing Arts and Government District. Our hotel location is just steps from City Hall, Orpheum Theater, San Francisco Opera and Ballet, Davies Symphony Hall and Asian Art Museum. Guests at the Holiday Inn Civic Center Hotel San Francisco will enjoy our complimentary Wireless Internet access throughout the hotel, free HBO, outdoor heated pool and sundeck, fitness center, and on site laundry facilities. Drinks and dining are available at the 50onEighth Restaurant/Lounge. Major Credit Cards are required at check in. Indoor parking offered for $37 plus tax per day if driving in from either the San Francisco SFO or Oakland OAK airports or if traveling through the Bay Area and exploring the California Pacific Coast by car. Antique trolley cars provide convenient transportation to nearby Union Square, Chinatown, Moscone Convention Center, Fisherman s Wharf and Pier 39 attractions. Or catch the subway to the AT&T Ballpark, home to the San Francisco Giants baseball team. With our 100% customer satisfaction, we look forward to welcoming you to the Holiday Inn Civic Center Hotel. We hope to be your home away from home each and every time you visit the San Francisco Bay Area. ... more   less 
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Also Known As:
Holiday Inn Civic Center (San Francisco) Hotel San Francisco
Holiday Inn San Francisco
San Francisco Holiday Inn

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