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“Ideal location if you like Big Brands shopping”

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Handlery Union Square Hotel
Ranked #74 of 231 Hotels in San Francisco
Reviewed December 7, 2012 via mobile

The location of this hotel is ideal if you want Macy's, Bloomingdales and designer labelled shops within a 5 minute walk. A number of tour buses were available 2 minutes down the street. The staff are friendly and competent. The room was clean. The bathroom didn't initially look very appealing but the shower was ok and the "dressing table" area was handy. It was spotlessly clean. We had breakfast included in our package. For this we had to go to the restaurant called the Daily Grill which we accessed via a corridor from the hotel reception and handed in a voucher every day. We were given a choice of 3 breakfasts and they were all reasonable (American Breakfast, Grenola or Waffle). The portions were adequate and the majority of the staff were friendly. The only gripe I had with the restaurant was that the milk/maple syrup jugs were not always fresh. I found the hotel very competitively priced considering the area it is in.

  • Stayed: December 2012
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Thank Oreo99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HandleryHotelsMgr, Owner at Handlery Union Square Hotel, responded to this reviewResponded May 11, 2013

Dear Oreo99,
Thank you for staying at the Handlery and I was pleased that you enjoyed your visit. I will follow up on your suggestions with regards to the restaurant. Thank you again for staying with us.

Sincerely,
Jon S. Handlery
President, Handlery Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,237 - 2,243 of 4,134 reviews

Reviewed December 4, 2012 via mobile

We had an historic queen room overlooking a courtyard. Large room with good facilities.
Great location but lots of noise from street musicians until 10pm every night.
Good service and adjoining daily grill provides good food.
Cables cars to travel the city are just around the corner.

  • Stayed: November 2012
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1  Thank Graham S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HandleryHotelsMgr, Owner at Handlery Union Square Hotel, responded to this reviewResponded March 9, 2013

Dear Graham S,
Thank you for your feedback on your recent stay from the UK. I am pleased you enjoyed our hotel and your dining experiences in the Daily Grill. I am working with the local police department on the musicians who play late into the night. We hope to have you come across the pond again and stay with us. Thanks for staying at the Handlery.

Sincerely,
Jon S. Handlery
President, Handlery Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 4, 2012

Stayed here for 5 nights in November. Hotel very accommodating, room comfortable. Would have got 5 stars except for the noise from an outside extractor fan, which doyble glazing may have solved.
The hotel provided a kettle, fridge and breakfast at the daily grill. We got the train from the airport which was then just a 5 minute walk to the hotel. We used public transport the whole time and got a 3 day pass for $21.
Loved San Fransico and the Handlery made it more memorable.
Didn't use the pool or sauna as we didn't have time

Room Tip: Ask for a quiet spot as on a busy street
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  • Stayed: November 2012, traveled as a couple
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Thank Impssupporter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HandleryHotelsMgr, Owner at Handlery Union Square Hotel, responded to this reviewResponded March 9, 2013

Dear Impssuporter,
Thank you for your comments on your recent stay at our hotel. I am pleased you found our hotel accommodating and we are looking at solutions to lower the noise level from the outside. We hope to see you again in the near future and thank you again for staying with us.

Sincerely,
Jon S. Handlery
President, Handlery Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 4, 2012

We just spent 4nights at the Handlery Union square. It was a trip to celebrate your 25th wedding, I found a special deal through a marketing website, and that was my deciding factor as it seemed to be the kind of hotel I wanted looking at the photos of the hotel. At check in, when asked our reason for staying, we mentioned that it was our anniversary and were excited to be told we would be getting a bottle of champagne sent up. Our bellman told us when delivering our luggage that two complimentary bottles of water are supplied daily. Well we never got our champagne, we never got our bottled water and when re asked why we were told they only supply water for the first night!!??? Our room wasn't made up oneday, we returned at 5pm informed the front desk, we're told it would be seen to, well when we returned at midnight, it still wasn't made up. I was hoping when we checked out we would be asked about our stay, so we could mention this, we weren't and only got a half greeting as we handed over our keys. We only discovered on day three that the hotel had a sauna, or that the restaurant served all day. So in my opinion, the hotel service needs to be sorted as it always seemed one staff member didn't know what the other was doing, even down to getting our bags for checkout....took nearly 20mins while the transport was waiting. Would I stay there agin, probably not as so many hotels in the area, but certainly not for a special occassion like and anniversary! Nothing special at all. Last comment...concierge was efficient but certainly not friendly, we felt like we were putting him out and that he was bored with our questions.

Room Tip: We were on second floor overlooking the street, but the rooms are pretty sound proof, so didn't...
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  • Stayed: November 2012, traveled as a couple
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Thank avward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HandleryHotelsMgr, Owner at Handlery Union Square Hotel, responded to this reviewResponded March 8, 2013

Dear avward,
Thank you for your comments on your recent stay and my apologies with regards to the level of service you received. Our family has been in business for over 85 years and we have always taken pride in exceeding our guest's expectations. I wish you had let me know while you were in the hotel as I am sure I could have turned your impression around. Thank you for letting me know and we hope to have you give us another try.

Sincerely,
Jon S. Handlery
President, Handlery Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 3, 2012

Spent the night here for my girlfriend's birthday. We used the KNBR special (not sure if it's listed on their website anymore, but I hear the advertisement all the time on the radio), which got us a queen bed, parking, and 20% off the daily grill. I thought it was a good deal, especially since the parking was included. Room was very clean and we thought it was very spacious, especially for San Francisco. All workers seemed friendly and helpful (the valet guy in the parking garage was a little moody, but other than him, everyone else was great).

Great location too, especially if you're looking to be very close to Union Square.

Room Tip: Look into the KNBR Special (deluxe room, parking + 20% off daily grill)
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  • Stayed: November 2012, traveled as a couple
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Thank Doug I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HandleryHotelsMgr, Owner at Handlery Union Square Hotel, responded to this reviewResponded March 8, 2013

Dear Doug I,
Thanks for taking the time to post your review of our hotel. I am glad you had a great experience and a belated Happy Birthday wish to your girlfriend. Thank you again for staying with us and we hope to see you before her next birthday.

Sincerely,
Jon S. Handlery
President, Handlery Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 3, 2012 via mobile

I've stayed in a few different hotels in San Fran, and although this was the smallest I absolutely loved it. Because of it's size the service is more personal and we even got to
Meet the owner, John, who was extremely welcoming and pleasant. We were lucky enough to be upgraded to a 'premier' room and would definitely book one of these if we return. It had a balcony overlooking the pool, which we were grateful of as it was a nice place to relax after a days shopping and a great place to sit during your morning coffee!

We can't knock the location either. Ideal for popping in and out through the day as so near to everywhere.

Well done John!

  • Stayed: December 2012
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Thank Trolley_dolly0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HandleryHotelsMgr, Owner at Handlery Union Square Hotel, responded to this reviewResponded March 8, 2013

Dear Trolley_dolly0,
Thank you for staying at our hotel and I am glad we got to meet and you enjoyed your visit to our hotel and the city. We are the only downtown hotel that has balcony's and I am pleased you enjoyed this unique feature of ours. Hope to see you soon.

Sincerely,
Jon S. Handlery
President, Handlery Hotels

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Reviewed November 30, 2012

We booked a premier room, which was a nice size and faced the inner courtyard/ swimming pool. The room also had a small balcony area which was a nice extra. The room was in a quiet spot, except for other guests slamming doors, not the hotels fault.

The location was perfect for us on union square before getting the bus to Emeryville for the Amtrak. Everything is on your doorstep here, and if it isn't it's easy to get public transport to where you want to go.

  • Stayed: November 2012, traveled as a couple
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Thank MysticManc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HandleryHotelsMgr, Owner at Handlery Union Square Hotel, responded to this reviewResponded March 8, 2013

Dear MysticManc,
Thank you for visiting across the pond and I am glad you found your accommodations and our location perfect for your visit to SF. We look forward to having you return from England and thanks again for staying with us.

Sincerely,
Jon S. Handlery
President, Handlery Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Handlery Union Square Hotel

Address: 351 Geary Street, San Francisco, CA 94102-1801
Phone Number:
Location: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#31 Family Hotel in San Francisco
#57 Business Hotel in San Francisco
#66 Romantic Hotel in San Francisco
Price Range: $170 - $443 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Handlery Union Square Hotel 3.5*
Number of rooms: 377
Official Description (provided by the hotel):
The Handlery Union Square Hotel is located in the heart of San Francisco's Union Square, within walking distance of world class shops, the Moscone Center, and the Powell Street cable car line. All 377 rooms feature wireless Internet access, mini refrigerators, and in-room safes. Enjoy traditional accommodations in the Historic Section or luxurious, oversized rooms in the Premier Section. The hotel features on site valet parking, an outdoor heated pool, sauna, and fitness room. ... more   less 
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Also Known As:
Handlery Union Square San Francisco
Hotel Handlery Union Square
Handlery Hotel San Francisco

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