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Grand Hyatt San Francisco
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Reviews (5,147)
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2,381
1,842
605
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All reviewsunion squaregreat locationapple storetop floorclub roomfloor to ceiling windowsbay viewconcierge deskcoit towergreat shoppingfitness centercentral locationthe heart of the citycable carvalet parkingfisherman's wharffew blocks
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4,129 - 4,134 of 5,147 reviews
Reviewed May 20, 2009

We booked two rooms through priceline.com and got a good rate under a hundred dollars. When the other guest was not able to arrive until two days into the reservation i spoke with a Hyatt representative to make sure his room would not be canceled, understanding that we would still be paying for the unused nights. Again upon checking in i confirmed that the second room was still being held for his late arrival.

Sure enough, when he arrived he was informed that his room had been canceled. The staff acknowledged that there was a note on the reservation saying to make sure it was not canceled, but nonetheless said there was nothing they could do. The front desk staff was rude and not at all helpful. It was embarrassing for me, and certainly for the hotel.

This is a mediocre hotel, not a dump certainly, but there are many more comfortable hotels in the same part of town which are cheaper, and will undoubtedly treat you better.

Needless to say, we will never stay in this hotel again, not in a city liek San Francisco with so many more civilized options.

  • Stayed: May 2009, traveled on business
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Thank brooklynviola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2009

The hotel itself is just average. Nothing special to mention. We got our room on Priceline.com, so we really didn't have any major complaints. It was a deeply discounted rate. It was clean, but I would not rate it a 4 star. It's more of a 3 star hotel with 5 star location. The staff was friendly and helpful. Our biggest concern was parking. If you are on a budget, they charge $50 plus tax for parking. This I have to say is the biggest rip off, especially when you can park just across the street at the Sutter/Stockton parking structure for much less, depending on when you enter and when you leave. Keep in mind that there's no in/out privileges. Our first night's parking was $17 and second night's was $15. Big difference versus $50 a night. Save your money and park your car yourself. If you want in/out privileges, there's another structure on Sutter for $35 for a 24 hour period. If you are not looking for the little extras, you will find this hotel to be good.

  • Stayed: May 2009, traveled as a couple
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1  Thank magnus080
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 5, 2009

The hotel was typically upmarket chain. Efficient service but not over friendly, comfortable but not luxury. However the location was brilliant, right in the heart of the city on Union Sq and its well worth a recomendation for that. Not a million miles from the Powel St Bart station so no need to get an airport taxi if you are travelling light

  • Stayed: April 2009, traveled with family
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1  Thank Midlifetourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2009

Check in was easy, very helpful front desk. Nice, clean rooms with beautiful views of the city. Good size and nice bathroom with all the essentials. Check out was easy via telephone. I'm looking forward to staying here, again.

  • Stayed: April 2009, traveled with family
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1  Thank denise_islove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 13, 2009

First of all, be aware that this hotel does not have parking. In fact, you have two choices: valet ($45/night) or public parking ($35/night). I wish I had known this before booking.

With that said, the hotel itself was very clean, amenities felt new, and the staff was superb! From the moment we arrived, the staff was super helpful and cordial from the bell man to the restaurant staff. We had dinner at the Grandview Restaurant on the 36th floor, and felt pampered by the service (even though we had a very messy 10-month-old with us). The next morning, they let me stop by their buffet and pick up some pastries to bring up to the my room (for a very reasonable price). The staff even went out of their way to help me with my baby and stroller.

The location was excellent... just a block away from Macy's and in the center of Union Square. I'm glad the hotel was kid-friendly after all. Downside - Wifi was $9.99, and of course lack of parking. Overall, I felt like everything was clean in the room, had a decent view (and we were only on the 5th floor), and didn't have any problems.

  • Stayed: April 2009, traveled with family
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1  Thank aileenie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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