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“great location for shopping”

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Grand Hyatt San Francisco
Ranked #39 of 227 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
A TripAdvisor Member
“great location for shopping”
4 of 5 bubbles Reviewed August 23, 2004

If you're coming to San Francisco to have fun shopping, you'll love Union Square. The hotel is right across the street from Starbucks and if you don't like the restaurant in the hotel (its pricey), there are plenty of places to eat nearby. There's a cafe about one block away that has a nice breakfast menu.

The room was nice, unfortunately, to use the coffee pot in the room, there's a $2.50 fee! However, I did use the refrigerator in the room to keep water I bought at a nearby drugstore.

The staff is helpful and friendly.

  • Stayed June 2003, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,419 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
A TripAdvisor Member
3 of 5 bubbles Reviewed August 21, 2004

Grand Hyatt proved to be a generally good experience for us. Stayed 08.18.04 through 08.21.04. Phenominal location, within minutes of several bus ruotes, the BART station, and Union Square. Generally quiet at night. Great views from our floor. Hotel staff, from valets to front desk, were helpful and polite. Especialy impressed with the concierges', who steered us to some great restaurants around downtown. Room was clean and comfortable but small for a four star hotel, and the decor was woefully dated (brown/blue carpet, pink walls, etc.) Bathroom was average in size and lacked amenities. Our sink gurgled up some grainy sand like substance one night. Called the front desk about it and engineering fixed it promptly.

The hotel does have several deawbacks, however. First is the valet parking fees. $43.00 per night! having lived in San Francisco I know parking is at a premium but WOW! Our total bill for parking ($300 for the week) was roughly half what it cost to stay the six nights. Outrageous! Problem is there aren't many options nearby. There are two garages within a block of the hotel but their rates vary and you have limited in and out privilages. If it's at all possible, don't bring your car to this hotel. Take advantage of the excellent public transportation.

Careful if you book here. Do not pay rack rate or anything near it. This is a very expensive hotel for what you get. Through Priceline we got a $75.00 a night rate and felt with the valet parking fees it was just barely worth the cost. They'll quote $209.00 to above $300.00 per night (plus parking) and this hotel is just not worth it.

A few other things, your room will probably "squeak", especially in the afternoons. When you check in you are given a small piece of paper with your room keys informing you that because of wind the building sways, resulting in squeaking walls. Believe it! It's particularly annoying in the afternoon. It sounds like you're on an old ship.

Avoid Grandviews. The view is extraordinary but the food is blah (and very expensive for what you get) and the service is terrible. They have a nice bar next to the restaurant but the service is just as bad there. We waited 25 minutes for two black and tans and a dirty martini.

Business center is sub-par. Staff was very nice and very accomodating but it has a total of one fax machine, one copier and two computers. You get ten minutes free but after that it's $30.00 per hour to use their facilities. Not worth it. There is a Kinko's a few blocks away.

One last thing. Several hotels in the downtown area are subject to very loud protests on weekend nights. There is an ongoing labor dispute between the hotels and their service staff, resulting in orderly but noisy demostrations in the afternoons. The police and hotel staff handle themsleves and the situation well, but beware of protestors shoving fliers in your face as you come and go in the evenings. From the 14th floor they are very audible but usually they clear out after dark.

Overall a clean, convienent, safe but noisy and expensive stay. If you don't need much from a hotel and you can get a good rate it will serve your needs (mostly on the backs of the very nice staff). If you're looking for a true, four star experience, keep looking.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 bubbles Reviewed August 15, 2004

My wife and I stayed here for two nights during a week-long trip up the CA coast. Got it for $100 per night through Priceline, which said it was four stars. Sorry, I've been in four-star hotels, and this isn't one of them.

We heard parking is $45 (with tax) and decided to leave our car at friends in Berkeley and take the train in and out of the city. You might want to find a residential neighborhood in the city and leave your car there, and take a taxi to the hotel.

The front desk was able to give us a room high in the hotel (it was a handicap-accessible room), so we had awesome views facing Union Square below and the bay in the distance. The location is great although, as someone else pointed out, it's a little challenging to find (it's not quite on Union Square).

One incredibly annoying thing was that when our complimentary newspaper was delivered outside our hotel room each morning between 5 and 6 a.m., the person threw it down with a "WHAP!", instead of placing it quietly on the ground -- thoroughly startling us and awakening us for the morning. Not good. Also, we could hear people from up and down the hallway, opening and closing doors, engaging in conversation -- don't expect peace and quiet.

Overall, the hotel does the trick, if you get it for a good price. But don't expect it to capture the character of San Francisco. It's just a regular old Hyatt.

Also, if you want a truly first-class San Francisco experience, consider using Hotwire to find a four-star hotel on Nob Hill. There are four hotels there, each one world-class, so even though you can't pick the hotel, you'll be assured of receiving a great place at an amazing price. We've stayed at the Mark Hopkins Intercontinental (chosen by Hotwire) a few times, and it's never been less than extraordinary. This time, however, Hotwire was too expensive in that part of the city.

Email me with any questions!

3 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed August 12, 2004

We stayed 5 nights at this hotel. We got a great rate through priceline. Because we had a reduced rate, we were OK with the extra charges... like $10 a day for internet access and expensive valet parking. Overall we found the staff to be friendly and the 2 occasions we used valet parking the car was waiting for us when we got to there. Like previous reviewers we found the system that automatically recorded purchases from the mini bar odd, and based on previous reviews we discarded our wine bottle out side of the hotel to avoid the 'corkage fee'. Our room was a bit small, but was comfortable for two people. Also the window to our balcony opened, and we were able to step outside onto it - which was a little scary even on the 10th floor. The view was great from our room, we could see from one side of the bay to the other. Our room was also quiet. The location was great, we were a block away from the cable car and major bus routes were near by. There is also plenty to do and see in the immediate vicinity. For breakfast we reccomend both of the cafe's within a block of the hotel, the croissants were great. (Sutter and Grant, and Sutter and Powell)

2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartford, Connecticut
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed August 2, 2004

Our four day stay at the Hyatt served its purpose - a clean, well located place to stay. The concierge is fantastic - friendly, informative. We were in a room on the third floor our first night that was dissapointing - clean but old. The front desk was very accomodating to switch us to a better room for the next three nights.
The thing that bugged me about this place is the minibar. I took a water out of the fridge, and planned to replace it with one purched for 70% less at Walgreens (call me cheap but I won't pay $5.00 for a water). A guy showed up at the door with the exact item I took from the fridge. Spooky! I saw that the fridge and snacks have a sensor for when a product is removed. What if you just pick it up?? In addition, if they find that you have consumed an "outside" bottle of wine or beer they charge you a $50 "corkage fee". Do they go through your garbage? Is this weird or what?

5 Thank ChuckMet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Napa, California
Level Contributor
36 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed August 2, 2004

Trip Advisor was very helpful.... we went with this hotel not because of TripA's review but because we got a really great price (with Priceline $75.00)...the bad part was the parking rate $w/tax was $49.00 a night! ,Still..was a great deal, close to Chinatown and beautiful views from the room...Lobby a bit boring, but the staff was friendly and offered great restaurant ideas....

2 Thank Sandy-n-Ron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashby de la Zouch, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 bubbles Reviewed July 31, 2004

We have just returned from a 5 day stay at The Grand Hyatt and it proved to be a great choice for our family to explore San Francisco on our first visit to the city.
The family room was by far the largest we have stayed in (holiday has included staying in New York and Las Vegas as well) and was extremely light due to one wall being nearly all glass. The bathroom was clean and modern and had a very good shower.
Check in was efficient and all the staff that we dealt with during our stay were polite and helpful. We found the staff on the Concierge Desk very knowledgeable and full of useful advice for visiting attractions and finding places to eat. They even managed to get us a last minute reservation at Kokkari, the famous Greek restaurant on Jackson Street.
We bought MUNI city passes for the week and Stockton Street is conveniently situated on several major bus routes including the No. 30 for Fisherman's Wharf, Palace of Fine Arts and also Powell Street is only minutes away for the cable cars. Many attractions including SOMOMA, Steinhart Aquarium and Yerba Buena Gardens are in easy walking distance from the hotel.
Union Square is a great place for shopping and guests of the Grand Hyatt get a 11% discount on purchases from Maceys. There are also a good selection of cafes and diners by the hotel if you don't want to use the hotel for breakfast.
We used the Grand Views Restaurant on the 36th Floor for dinner one night and the food was very good. Worth going up just to take in the views across the city, including Alcatraz.
If we get the opportunity to return to San Francisco, we would certainly consider using The Grand Hyatt again.

Incidentally, people were arriving at the hotel and then disappointed that they were unable to get tickets for Alcatraz because they hadn't booked well ahead. We booked tickets on the internet in April to visit on the 28th July but amazingly people on our ferry said they got last minute tickets because some tickets are released every day at Pier 39 if you are prepared to queue at the start of the day.

  • Stayed August 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
1 Thank zoot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt San Francisco

Property: Grand Hyatt San Francisco
Address: 345 Stockton Street, San Francisco, CA 94108-4694
Phone Number:
Location: United States > California > San Francisco > Union Square
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#18 Business Hotel in San Francisco
#20 Family Hotel in San Francisco
#23 Romantic Hotel in San Francisco
#25 Luxury Hotel in San Francisco
#29 Green Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Hyatt San Francisco 4*
Number of rooms: 660
Official Description (provided by the hotel):
Located in the heart of the city, the newly renovated Grand Hyatt is steps away form World Premier Shopping, cable cars, Chinatown, the Convention Center. Guests at Grand Hyatt enjoy exquisite comfort & amenities including a complimentary Fitness Center, daily newspapers, free internet access at OneUP restaurant and lobby area and the ultimate sleep experience in a "Grand Bed". ... more   less 
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Also Known As:
Grand Hyatt San Francisco Hotel San Francisco
San Francisco Grand Hyatt
Hyatt San Francisco
San Francisco Hyatt

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