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“Super location, great hotel”

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Grand Hyatt San Francisco
Ranked #39 of 229 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Level 4 Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Super location, great hotel”
Reviewed August 4, 2013 via mobile

We stated for 4 nights as part of our honeymoon. It was a great experience, the staff were all superb, from a quick check in and out,bar tenders, cleaners, to the most helpful concierge Joanna!
The location is perfect, and gave a great starting point to explore San Fran. It is a little noisy, but you are in the city centre of San Francisco, it's not the countryside!!

We managed by accident to access the staff lifts, we got such a laugh looking at the requested staff affirmations to guests on the wall of the lift (always smile, greet guests etc)... But you know, they all were super and doing excellent customer service and extra! We got lost after coming down from the bar... Great cocktails!!

It was a really busy hotel with the conference that was on, but it added to the ambiance I think.
We never had breakfast there, but the coffee bar was good value and great coffee.
The gym on the 35th floor is such a gem, working out over the city was cool!
To finish, it was a great hotel and we will be passing the recommendation to others

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Loveluxury2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
1 review
Reviewed August 3, 2013

Rooms were clean, small but adequate . However the bartenders were the best in
The city. Phil, Boa, and Danielo! Wow , I have been around the world, but never have I had better bar service ever. What a team, Congrats to Hyatt for having such exemplary employees.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dkr001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Weston, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 3, 2013

I have stayed at the Grand Hyatt in San Francisco multiple times. The location, at Union Square is excellent. My family (My wife and I and 2 kids) stayed here, this time, for vacation. We had 2 adjacent rooms. The rooms were nice, and clean. The beds were very comfortable. The service was excellent. The concierge was very helpful and his and her recommendations for places to visit, how to get there and restaurants were accurate.
I highly recommend this hotel and will stay here again

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank msw930
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review, August 5, 2013
Dear Valued Guest,

Sounds like you and your family had a great time visiting San Francisco and thank you so much for staying with us again. Great to hear our concierge staffs were able to offer recommendations and accurate directions to different places. Your recommendation is our biggest compliment and appreciate you took the time to write us a review. We look forward to see you again in the near future!

Warm regards,
Tiffany
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, FL
Level 6 Contributor
143 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed August 2, 2013

We were in San Fran for the last night of a great week and chose Hyatt for their reputation. We were given a 6th floor bay view room. The room was nice enough but the outdoor bar music and noise was extreme. Tried to rest for a few minutes in the afternoon and it was impossible. Would not recommend staying in any bay view room when the dj is there. Disappointing to say the least

Stayed August 2013, traveled with family
Helpful?
3 Thank Rmonterzoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 2, 2013

My wife and I stayed at the Grand Hyatt for a week of vacation in San Francisco and had a great stay. The hotel is located in the heart of Union Square and is close to everything you can think of. There is great shopping, dining and bars all within walking distance from the Hyatt. We never ate at the hotel, but did get drinks one night at the bar, which were a little pricey, but we expected it. The room we stayed in overlooked Union Square and had great views of the city. The room was always clean and tidy. Our room had a king size bed that was very firm. I prefer a more soft mattress, but was able to manage with the bed for the week. The black out drapes were a nice perk and did an amazing job keeping the light in the morning. The in-room WiFi was fantastic and never gave us any problems. The front desk staff and bellmen were great. We had an issue one night with the people next door to us coming home drunk and making too much noise. I called down to the front desk at 2:30 AM to see if they could do something about it. They sent not one, but two security members up to the room in no less than 5 minutes of my call, I was more than impressed. Susan (I think that was her name) helped us out at the concierge's desk to plan a day trip to Monterey/Pebble Beach and rent a car for the trip. She was also a big help with making reservations for dinner on a few occasions.

Overall, my wife and I had a great trip to San Francisco and the Grand Hyatt played a major role in it! We would definitely consider staying here again if we came back to San Fran!

Room Tip: The beds are very firm, so if you like a soft mattress this isn't your place.
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank KFly21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review, August 5, 2013
Dear KFly21,

Thank you so much for your 5-star review. All of us at the Grand Hyatt San Francisco strive to provide authentic hospitality to our guests and we are thrilled to hear we left such a great impression on your recent trip to San Francisco! We are very fortunate to have the best employees and I will be sure to share your compliments with the entire team.

Your recommendation is truly appreciated and we hope to see you again in the near future.
Best regards,
Tiffany
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Altrincham, United Kingdom
Level 6 Contributor
187 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed August 1, 2013 via mobile

Location is excellent, next to Union Square. Parking is a rip off at 45USD per night. Staff are helpfull and friendly. Soundproofing is dreadful. Constant noise coming into the room from adjacent rooms and from the outside. Very high tec power shower heads but low water pressure render them useless. Would I stay there again? No chance !

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Robintaylor1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 5 Contributor
58 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 1, 2013

This is a nice hotel in San Fracisco. The rooms were on the smaller side, but they were clean and furnishing was up to date. The lobby was very nice, but a little small for the size of the hotel, so I found myself going to the meeting area where the conference rooms were located. The front desk service was great and the entire hotel staff was able to deliver extraordinary service. The location of this property is great, short drive to North Beach and the Piers. If you park a car, leave at least 1/2 hour for them to pull it around.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VFLBluesBrothers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt San Francisco

Property: Grand Hyatt San Francisco
Address: 345 Stockton Street, San Francisco, CA 94108-4694
Phone Number:
Location: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#18 Business Hotel in San Francisco
#20 Family Hotel in San Francisco
#23 Romantic Hotel in San Francisco
#25 Luxury Hotel in San Francisco
#29 Green Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Hyatt San Francisco 4*
Number of rooms: 660
Official Description (provided by the hotel):
Located in the heart of the city, the newly renovated Grand Hyatt is steps away form World Premier Shopping, cable cars, Chinatown, the Convention Center. Guests at Grand Hyatt enjoy exquisite comfort & amenities including a complimentary Fitness Center, daily newspapers, free internet access at OneUP restaurant and lobby area and the ultimate sleep experience in a "Grand Bed". ... more   less 
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Also Known As:
Grand Hyatt San Francisco Hotel San Francisco
San Francisco Grand Hyatt
Hyatt San Francisco
San Francisco Hyatt

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