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Grand Hyatt San Francisco
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Reviews (5,146)
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2,380
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All reviewsunion squaregreat locationapple storetop floorclub roomfloor to ceiling windowsbay viewconcierge deskcoit towergreat shoppingfitness centercentral locationthe heart of the citycable carvalet parkingfisherman's wharffew blocks
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3,123 - 3,128 of 5,146 reviews
Reviewed May 24, 2013

Having stayed in Grand Hyatts in Hong Kong, Bali, etc I was expecting something rather grander! This one is very ordinary. Rooms OK but not spectacular, breakfast OK but not fantastic. Best thing was the location.

  • Stayed: April 2013, traveled on business
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1  Thank KeenTraveller117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this reviewResponded May 28, 2013

Dear KeenTraveller117,

Thank you for your feedback. We are pleased you enjoyed the convenient location of our hotel. Our hotel went through a $70 million dollar renovation last year and it is disappointed to hear we did not meet your expectation. Your review is much appreciated and we hope this will not deter you from visiting us again in the near future.

Best regards,
Tiffany

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Reviewed May 23, 2013

After about 13 hours of trans-Pacific flight, my hubby and I were welcomed with a free room upgrade that had the Union Square for our view. Nice touch for these weary but excited travelers. I would have given it 5-stars if the internet had a fast connection and was for free - a small thing to ask but a necessity for business travelers like my husband.

  • Stayed: April 2013, traveled on business
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1  Thank LinnorCebu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this reviewResponded May 28, 2013

Dear LinnorCebu,

Thank you for your review. We are delighted you and your husband enjoyed the view from the room and hope you had a great time exploring San Francisco. We offer free basic internet access to our guests and for higher capacity usage, our internet fee is comparable with other 4-diamond hotels in the area and we feel we provide good value. However, that is not your experience and for that, we are truly sorry. Your business is much appreciated and we hope we will see you again in the near future.

Warm regards,
Tiffany

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Reviewed May 21, 2013

The best loction and nice rooms size. Just one block of union square! The staff are very helpful. The concierge help me to book all restaurants and activities. Very easy to checked in and checked out.

  • Stayed: May 2013
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Thank Gmsaba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this reviewResponded May 23, 2013

Dear Gmsaba,

Thank you for your review! Sounds like the check in/check out process was a breeze! Great to hear our staffs were able to assist you with your needs. Please come back and see us again soon!

Best regards,
Tiffany

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Reviewed May 21, 2013

The Grand Hyatt is in an excellent position next to Union Sq and next to public transport connections. The food is fantastic and it has a good bar to have a drink in either before going out in the evening or to finish the day off. The staff at the Grand Hyatt and rweally helped us out when we needed anything which is more than I can say for Virgin Holidays.

  • Stayed: May 2013, traveled as a couple
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Review collected in partnership with Virgin Holidays
Thank Kevin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this reviewResponded May 23, 2013

Dear Valued Guest,

Thank you so much for taking the time to write us a review. We are delighted you enjoyed the ideal location of our hotel and the food and drinks at OneUP! At Hyatt, you are more than welcome. Please come back and visit us again, we look forward to welcoming you back.

Best regards,
Tiffany

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Reviewed May 20, 2013

Lovely Hotel and great stay. We went to celebrate my daughters high school graduation. Everything was absolutely perfect. The room was beautiful, clean and very quiet considering the hotel was fully booked. The beds were amazing, like sleeping on a cloud! Steve got us checked in and he was great. Lyle helped us on several occasions and he was so kind and helpful too.
We will definitely be returning!

  • Stayed: May 2013, traveled with family
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Thank beachgirl66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this reviewResponded May 22, 2013

Dear beachgirl66,

Congratulations on your daughter's high school graduation and thank you so much for staying with us! Sounds like check in was a breeze and you enjoyed the Grand Beds the room. It is great to hear our staffs were able to assist you with your needs. We appreciate you took the time to write us a review. Look forward to welcoming you and your family back soon.

Best regards,
Tiffany

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