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“good place to stay in San Fran” 4 of 5 bubbles
Review of Grand Hyatt San Francisco

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Grand Hyatt San Francisco
Ranked #36 of 227 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Raleigh, North Carolina
Level Contributor
56 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“good place to stay in San Fran”
4 of 5 bubbles Reviewed May 17, 2013

This is a nice very modern hotel. You do need to watch where you stay at in San Francisco and this hotel is in a good location. If you are in the city for pleasure this hotel is right around the corner from the where Union Square. This is where the Double Decker bus tours pick up from. It is very convenient. It is also walking distance to the big indoor mall, I forget the name. The rooms were very clean and had enough room compared to some of the other hotels I have stayed in big cities. Some friends that were in town were staying at the Hilton and Wyndham and this hotel was way nicer than both of them. The staff was also very nice. We had one small problem in the room and they arrived almost immediately after we called to resolve the problem. I would suggest this hotel if you are visiting the city for the first time.

  • Stayed May 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank purplepassion15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review, May 20, 2013
Dear purplepassion15,

Thank you for your review! We are delighted you found our location ideal and convenient to many shopping and sightseeing in San Francisco! I am particularly happy to hear our staff was able to offer quick and efficient service. Your recommendation is our biggest compliment. Please come back and see us again soon!

Warm regards,
Tiffany
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,335 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (855)
Date | Rating
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English first
Mississauga, Canada
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed May 16, 2013

Me and my then-girlfriend stayed at the Grand Hyatt in the beginning of May. I called the hotel a few days before our arrival and informed them that I plan on proposing to my girlfriend in the room as soon as we got our room and requested to have a bottle of champagne and some chocolate dipped strawberries in the room upon arrival. The hotel was glad to assist and even set us up in a room with an amazing view of the bay. Rooms were very clean and spacious, staff was very friendly and location was great. And to top it all off the champagne and strawberries were complimentary.

Many thanks to the staff at Grand Hyatt for making this special trip even more special

Room Tip: Request a room on a higher floor
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank pudgee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review, May 20, 2013
Dear pudgee,

Congratulations on your marriage proposal! We are pleased to hear our staffs were able to make this moment extra special and thank you for letting us to be part of your memorable experience. We look forward to welcoming you and your fiancee to come back and celebrate many more special occasions with us!

Cheers!
Tiffany
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
72 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed May 15, 2013 via mobile

I stayed at Grand Hyatt for a last night before departing back home. In a nut shell: You get what you can expect, and even a little more. Very friendly reception, modern & recently renovated rooms and a good view if you ask for a higher floor. I really would like to highlight the recently renovated rooms, the are quite nice in comparison to some of the more dusty places in SF. On a side note: The rooms seem to be a bit smaller then other hotels in the US, I didn't mind.

  • Stayed April 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank tg81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review, May 17, 2013
Dear tg81,

Thank you so much for the review. We are delighted you enjoyed the beautiful view and the redesigned guestrooms. Please come back and see us again! Hopefully you will be able to stay longer on your next visit!

Best regards,
Tiffany
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coral Springs, Florida
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed May 14, 2013

Booked this as part of a package for a weeklong vacation. Had a bay view and it was great! Could see Alcatraz and the Bay....very nice. Room was a good size (king bed) and plenty of room. Entire staff was friendly and did a great job as well!

Only real critique (and this is being picky) is the room could have had a better cleaning. The cleaning it had was more of a quick wipe down instead of a good detailed cleaning between occupants (dust under lamps, hair on bathroom floor, etc). Not a deal breaker, but kept it from being a 5 star rating for us.

Stayed May 2013, traveled as a couple
Helpful?
Thank Jeff E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed May 14, 2013

I couldn't have been happier with my stay at the Hyatt. It underwent a complete face lift in the last year and they did a great job. Cool and hip but totally comfortable. Rates are in line with most hotels in the area. Room was great with multilayer window treatments that you can control bedside. Fabulous bathroom mirror and lighting. Breathtaking view from the fitness center on the 35 th floor and the bar was a totally comfortable place to hang out even though I was traveling alone. They had an adorable singer in the bar and the food was delicious and not ridiculously priced. The hotel is conveniently located to shopping nd transit. I will stay again.

Room Tip: Great view from higher level floors
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bmwbarbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review, May 15, 2013
Dear bmwbarbee,

Wow! Thank you so much for the 5-star review! We are thrilled you had such a great experience with us. It is always great to hear compliments on our transformation. Sounds like you had a fun time enjoying the live music and food at OneUP! Thank you again for staying with us, we look forward to welcoming you back in the near future!

Best regards,
Tiffany
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
95 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed May 14, 2013

The location is excellent, close to main shopping, Chinatown etc.
Great views from the rooms.

Not easy access by car - parking in front almost impossible, assisted parking around the block for 36 USD per 24 hours.

Front desk staff very friendly and efficient.

Design of property very poor
- who would use rough granite in the hallways which creates a hell of a noise if someone is
pulling any pice of luggage to the elevators.
- room door had a gap of 1.5 inches!! towards the hallway - one could hear every word from
hallways.
- our room had a connecting door to the room next door - they could have left the door - this is
an insult to any guest staying - we had a family with a child next door - impossible to sleep,
it felt like they were staying in our room.
- bathroom faucet - which champion did design this? Impossible to rinse your hands.
Overall a disappointing experience.

Room Tip: the higher up the better you are - in terms of view and street noise
See more room tips
  • Stayed May 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Claude C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review, May 15, 2013
Dear Valued Guest,

Thank you for your compliments on our staffs and great to hear you enjoyed the convenient location. Our redesigned guestrooms have been receiving a lot positive reviews and we feel that we have a great product. However, that is not your experience and for that, we are truly sorry. We hope this single incident will not deter you from visiting us again in the future. Should you decide to come back, please contact us directly, so that we can ensure your stay will be an enjoyable one.

Best regards,
Tiffany
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed May 13, 2013 via mobile

This hotel is located right next to Union Square Park. A great spot for locals and tourists alike. You can enjoy a coffee or wine/beer with equal enjoyment. You are in the center of SF shopping. As for the hotel, I do not believe you could find a nicer room for the money in this city. Unbelievable for the price. The bar and restaurant are nice. The concierge very helpful. Other than two of the bellmen who seemed oblivious, the staff was top notch (two of the other bellmen/doorman were the best). You will not be disapointed.

Stayed May 2013, traveled as a couple
Helpful?
Thank Davidjta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review, May 14, 2013
Dear Valued Guest,

Wow! Thank you so much for the 5-star review! Sounds like you had a fantastic time in San Francisco and enjoyed the ideal location of our hotel! We are very pleased to hear your compliments on our renovated guestrooms! Please come back and see us again soon!

Best regards,
Tiffany
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt San Francisco

Property: Grand Hyatt San Francisco
Address: 345 Stockton Street, San Francisco, CA 94108-4694
Phone Number:
Location: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#18 Business Hotel in San Francisco
#20 Family Hotel in San Francisco
#23 Luxury Hotel in San Francisco
#23 Romantic Hotel in San Francisco
#28 Green Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Hyatt San Francisco 4*
Number of rooms: 660
Official Description (provided by the hotel):
Located in the heart of the city, the newly renovated Grand Hyatt is steps away form World Premier Shopping, cable cars, Chinatown, the Convention Center. Guests at Grand Hyatt enjoy exquisite comfort & amenities including a complimentary Fitness Center, daily newspapers, free internet access at OneUP restaurant and lobby area and the ultimate sleep experience in a "Grand Bed". ... more   less 
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Also Known As:
Grand Hyatt San Francisco Hotel San Francisco
San Francisco Grand Hyatt
Hyatt San Francisco
San Francisco Hyatt

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