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“Very nice hotel in a good location”

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Grand Hyatt San Francisco
Ranked #38 of 228 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Vienna, Virginia
Level Contributor
109 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Very nice hotel in a good location”
Reviewed April 10, 2013

Definitely lived up to the standards I would expect for a Grand Hyatt and especially true at the price paid. Not too high a price, given the location, but definitely not a discount hotel. The room was well-furnished and well-kept. I didn't use the restaurant hotel, but there were very good choices from low-cost to high-cost food choices nearby. I did use the health club and found it to be very well-equipped with a variety of cardio equipment; not as true for weights but I didn't use them anyway.

The interior of the lobby is very impressive. Open architectual design with very interesting lighting

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VetTraveler56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review, April 12, 2013
Dear VetTraveler56,

Sounds like you had a great workout at our fitness center and enjoyed our remodeled lobby design! Thank you for your review and we are delighted to hear our service and accommodation met your expectation. We look forward to welcoming you back soon!

Best regards,
Tiffany
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4,493 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (871)
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English first
Level Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed April 10, 2013

Stayed here for a week whilst on holiday in San Francisco. Really great location and very comfortable rooms. Staff friendly and helpful.

My only gripe was the noise from the interconnecting room on our last night. We were woken just before midnight by our neighbours returning and could hear their whole conversation which went on until gone 1am. This is such a shame as up until then we couldn't fault the hotel.

Chose Hyatt because we stayed in a Hyatt when we visited Los Angeles a few years ago and that was a lovely hotel, so decided to stay at another Hyatt hoping that it would also be a positive experience. We were not disappointed. Thanks Hyatt!

Room Tip: The higher the better.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A27dec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review, April 12, 2013
Dear Valued Guest,

Thank you for your review. We are delighted you enjoyed the convenient location of our hotel and appreciate your loyalty to the Hyatt hotels. Please come back and visit us again soon!

Warm regards,
Tiffany
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tauranga, New Zealand
Level Contributor
190 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed April 9, 2013

We picked this hotel for its central location, so we could walk to most of the places around Union Square.
Check in was quite efficient. All the staff were very professional and friendly.
The room was fine, bathroom was spacious with a big shower area, nice amenities. However, the lighting in the room was a bit dim to my liking, and the bed was too soft as it sank to the middle.
There were complimentary ice and filtered water in a room along the corridor, that was handy to fill up our drink bottles.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank feipo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review, April 12, 2013
Dear Valued Guest,

Thank you for your review! Sounds like check in was a breeze and you enjoyed the ideal location of our hotel! It is great to hear you found our Hydration station useful and convenient. We look forward to welcoming you back in the near future.

Best regards,
Tiffany
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Geneva, Switzerland
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 9, 2013

We had a lovely stay at this hotel. Initially we were quite scared as so many issues had arisen in a simple reservation. We had to deal with them for 2 full days. It was very frustrating. However they made up for it by upgrading our rooms. Overall, the hotel is very nice. Some may complain that there is no mini bar. We didn't mind as we never use the mini bar as it is outrageously priced. The rooms are clean and modern and nicely decorated. The location is perfect and staff is very nice. We stayed as a family and would stay again.

Room Tip: Top floors are very nice.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ebaty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review, April 12, 2013
Dear ebaty,

Thank you for taking the time to write us a review. We are delighted to hear you enjoyed our redesigned guest room and the central location. Please accept our apology for the poor experience you had during the reservation process and we are glad to hear our staffs was able to offer a resolution to your satisfaction. Thank you for choosing to stay at the Grand Hyatt San Francisco and we look forward to welcoming you back soon.

Sincerely yours,
Tiffany
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Essen
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 9, 2013

Location couldn't be more central and the service was excellent. Rooms are small but well designed and very clean. I didn't try the restaurant but the room service was good and moderately priced for a hotel in this category.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bndkt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review, April 12, 2013
Dear Valued Guest,

Thank you so much for your review! Great to hear you enjoyed the ideal location of our hotel and our room service! Your business is much appreciated. Please come back and see us again soon!

Truly yours,
Tiffany
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed April 8, 2013

Lovely 3 night weekend stay at the newly remodeled Grand Hyatt. Rooms are lovely, bathrooms are well designed and the employees couldn't be more accommodating. As a Diamond member, I really enjoyed the newly designed grand club lounge. Breakfast was well done as were the evening hors d'oeuvres and snack throughout the day. Location right off Union Square is awesome and you are right in the middle of a plethora of upscale stores. Definitely will stay here again when we return to San Francisco.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joey965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review, April 10, 2013
Dear Joey965,

Thank you for your review and being our Diamond member. It is great to hear you enjoyed the redesigned Grand Club and the amenities offered. I must agree with you our location is absolutely ideal for business or leisure. We truly appreciated your patronage to the Hyatt. Look forward to welcoming you back soon.

Warm regards,
Tiffany
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Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 8, 2013 via mobile

Wonderful location, lots to see and do around the hotel. Hotel itself is average. Lobby decor is nice, but room decor looks very dated, even after their renovations. Bed was comfy, shower was very nice.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elbruce999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt San Francisco

Property: Grand Hyatt San Francisco
Address: 345 Stockton Street, San Francisco, CA 94108-4694
Phone Number:
Location: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#18 Business Hotel in San Francisco
#20 Family Hotel in San Francisco
#23 Romantic Hotel in San Francisco
#25 Luxury Hotel in San Francisco
#29 Green Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Hyatt San Francisco 4*
Number of rooms: 660
Official Description (provided by the hotel):
Located in the heart of the city, the newly renovated Grand Hyatt is steps away form World Premier Shopping, cable cars, Chinatown, the Convention Center. Guests at Grand Hyatt enjoy exquisite comfort & amenities including a complimentary Fitness Center, daily newspapers, free internet access at OneUP restaurant and lobby area and the ultimate sleep experience in a "Grand Bed". ... more   less 
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Also Known As:
Grand Hyatt San Francisco Hotel San Francisco
San Francisco Grand Hyatt
Hyatt San Francisco
San Francisco Hyatt

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