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“Excellent find in San Francisco”

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Grand Hyatt San Francisco
Ranked #38 of 230 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Reviewed February 15, 2013

We booked a 3 night stay at this hotel, specially due to its great location.

It is half a block to all shops and restaurants you could ask for.

At check in, we were offered an upgrade to their Club, by paying a fee. It was totally worth it since included internet, breakfast and snacks.

Our room was recently renovated and with breathtaking views from the Bay...the only shame is that they didn't have a king size bed room, so we took double beds for the view.

This is an excellent option in San Francisco, for sure!

  • Stayed: February 2013, traveled as a couple
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1  Thank Cenobre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this reviewResponded February 18, 2013

Dear Cenobre,

Thank you for your review. It is great to hear you enjoyed the ideal location of our hotel and the amenities offered in the Grand Club lounge! We tried our best to accommodate our guest's bedding request and we apologize for not able to offer a king size bed during your stay. Your business is much appreciated and we look forward to welcoming you back in the near future.

Warm regards,
Tiffany

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3,062 - 3,068 of 4,922 reviews

Reviewed February 14, 2013

I had stayed here years ago and hated it. I stayed here this time because of corporate requirements. A great location (even better than in the past due to build up). Great view, though I would have preferred a quieter room. Food at restaurants better than usual for a hotel. Housekeeping just okay. Fridge in room is TINY-- may not matter to all, but I could barely fit two containers of fruit. Love that you can open the window/door for fresh air.

Stayed: February 2013, traveled on business
1  Thank stephb20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 14, 2013

Last minute trip with a friend, couldn't have asked for a better location for a first time visit to San Francisco. Centrally located whether you choose to explore on foot as we did (we went as far as the Golden Gate), or if cable cars and transit are your preference. Nicely renovated, friendly staff. The reception area is rather odd, not sure what they were going for but if it's a busy time it's a rather confusing set up. On weekends very LOUD music from the lounge/bar fills the entire lobby area. Felt like we were entering a nightclub as opposed to a hotel lobby! Rooms are very comfortable however windows are very thin so if you are a light sleeper bring earplugs! We were on the 31st floor and the noise from the street and Union Square could be heard loud and clear and our room wasn't even facing the square. That was the only drawback but with earplugs all was good! Would definitely stay again on a future trip.

  • Stayed: February 2013, traveled with friends
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2  Thank yvrsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 13, 2013

This is a wonderfully located and newly refurbished hotel. Situated at union square, it is in walking distance to all of the great shopping places. The hotel has been recently done up, the rooms are spacious and modern and the bathrooms are lovely. Downstairs lobby is groovy and inviting. The staff are wonderful and friendly. Would definitely return here and was a very pleasant stay.

Stayed: February 2013, traveled on business
Thank Peteshell12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 13, 2013

The Grand Hyatt San Francisco sits on a northern corner of Union Square in the city centre, so the location is excellent for all that the city has to offer. During my stay, I think the lobby was being renovated as it was quite small for the size of the hotel and was also not particularly in keeping with the style of the rest of the hotel, as it looked a little dated. The hotel has been renovated with light, bright walls and modern, wood effect surfaces. It’s pleasant and inoffensive. The room was of moderate size, very clean and had the most fantastic view of the San Francisco skyline. The bed was firm and comfortable. Lighting and curtains were controlled electronically. The bathroom was of moderate size, had a lovely modern white suite. Toiletries provided were the Hyatt’s own brand, Portico Spa, which I REALLY don’t like! I wish Hyatt would change these, perhaps provide a nice branded set? The rooms provide high quality, comfort and good value for money. I had received a voucher as my partner is a member of Hyatt’s points scheme that enabled me to upgrade my room from a standard to a Grand Club king. This allowed access to the Grand Club lounge that offered drinks throughout the day including coffee (lattes too!), tea and bottled water. Food was also provided at breakfast, mainly continental offerings but one hot option was available each day and pre-dinner time hors d’oeuvres and desserts. Everything in the lounge was of a very high quality and having access really enhanced our stay! It was lovely and the lounge had the same fabulous views as the room. The extra cost for the Grand Club room may be worth your while, or alternatively join Hyatt’s scheme and start racking up points when you stay, you might get the voucher too!! The hotel unfortunately doesn’t have a swimming pool, which is a shame. The Grand Hyatt San Francisco provides exactly what should be expected from high quality hotel chain. This hotel is far superior when compared with the Hyatt Fisherman’s Wharf, which I found was very underwhelming at a previous stay. I would certainly recommend the Grand Hyatt San Francisco and will consider staying again, when in the area.

Room Tip: Ask for a high floor and of the view you want!
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  • Stayed: April 2012, traveled as a couple
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2  Thank Ian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this reviewResponded February 15, 2013

Dear ChuckySwizzler,

Thank you for taking the time to write us a review. We are glad to hear you enjoyed our remodeled guestrooms and the amenities offered in the Grand Club Lounge. The beautiful San Francisco skyline is definitely gorgeous from the high floor. Since your last stay, we have completed our renovation and the lobby is now very modern and cozy! Also, we have changed our bathroom amenity to June Jacobs Spa Collection and we hope you will enjoy this new product upon your next visit! Look forward to welcoming you back!

Warm regards,
Tiffany

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Reviewed February 13, 2013

Awesome view room of Union Square was perfect for my three night stay. My room was newly renovated and modern in design. Aside from some odd design features, I appreciated the remote controlled blackout window shade. I liked the morning coffee and pastry bar in the lobby. This bar's staff was helpful, cheery and professional. It was quick and easy. Requested synthetic bedding after checkin which was delivered pronto! Thank you.

Room Tip: Noise filtered into my room from the adjoining door. Ask for a non-adjoining room.
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  • Stayed: February 2013, traveled with friends
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Thank SlightlyBaffled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this reviewResponded February 15, 2013

Dear Valued Guest,

Thank you so much for your review! We are delighted you enjoyed the remodeled guestroom and the coffee and pastry from the Coffee Bar! It is always great to hear our staff was able to assist you with your needs and offered quick and efficient service. Your business is much appreciated, please come back and see us again soon!

Truly yours,
Tiffany

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Reviewed February 12, 2013

The Union Square location was perfect for us, lots of shopping and of course the green area where we could walk our dog. The hotel has recently been remodeled so the rooms are very nice. My only complaint would be that hotels now seem to be putting in non-doors to the bathroom. By that I mean these sliding things that just don't close properly which translates into not as much privacy as one would like. So I vote for real doors hotel architects - not too much to ask for I hope. But back to the review - these folks could not do enough for us. We had our dog as I mentioned which can present some dining challenges but they did not have a problem serving us in the lobby seating area which was great. Nice couches and a couple fireplaces and bookcases - so somewhat homey and comfortable. The next night we had some friends join us for dinner and because of the number - there were 6 of us - they gave us a private dining room so Bernie (our dog) could join us. I had no problem with the bed and I usually have issues. Also room service in Union Square? Yeah you better be prepared to drop a bundle on that as in any nice hotel there, but there is a nice coffee bar with some cereals and muffins in the lobby that is a lot cheaper.

  • Stayed: February 2013, traveled as a couple
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Thank greengardener
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this reviewResponded February 14, 2013

Dear greengardener,

Thank you so much for your review! We are delighted you enjoyed the renovated seating area and fire places in the lobby and the convenient location of our hotel! I am particular happy to hear our staffs were able to assist you with your need, especially for Bernie! We truly appreciate you choosing the Grand Hyatt San Francisco and we look forward to welcoming you and Bernie back soon!

Warm regards,
Tiffany

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Additional Information about Grand Hyatt San Francisco

Address: 345 Stockton Street, San Francisco, CA 94108-4694
Phone Number:
Location: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Family Hotel in San Francisco
#18 Business Hotel in San Francisco
#23 Romantic Hotel in San Francisco
#25 Luxury Hotel in San Francisco
#29 Green Hotel in San Francisco
Price Range: $185 - $651 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hyatt San Francisco 4*
Number of rooms: 660
Official Description (provided by the hotel):
Located in the heart of the city, the newly renovated Grand Hyatt is steps away form World Premier Shopping, cable cars, Chinatown, the Convention Center. Guests at Grand Hyatt enjoy exquisite comfort & amenities including a complimentary Fitness Center, daily newspapers, free internet access at OneUP restaurant and lobby area and the ultimate sleep experience in a "Grand Bed". ... more   less 
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Also Known As:
Grand Hyatt San Francisco Hotel San Francisco
San Francisco Grand Hyatt
Hyatt San Francisco
San Francisco Hyatt

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