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“Super location,good value”

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Grand Hyatt San Francisco
Ranked #38 of 230 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Reviewed July 30, 2011

The Hyatt was recently refurbished and the rooms are very comfortable. Everyone was smiley and extremely helpful. The views from the rooms are wonderful and we were fortunate enough to overlook Union Square. They also provide a fridge in the room as well as coffee facilities. They charge for wifi.The location is in the centre of everything. We had breakfast in the dining room which is on the thirty something floor where we again were fortunate enough to have a table by the window. The service,by George, was impeccable and made breakfast that much more enjoyable. No point in going out for breakfast when it is this good with this view where you are! The only disappoinment is the bathroom where the towels and toiletries are not particularly good. Of course we will stay there again!

  • Stayed: July 2011, traveled as a couple
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3  Thank Lordy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Grand Hyatt San Francisco, responded to this reviewResponded August 1, 2011

Thank you for taking the time to provide feedback on your recent stay at our property. I am pleased that you had a great stay at our hotel. I am glad you found our staff to be very friendly and extremely helpful. The views we offer at our property are breathtaking. I will be sure to pass along your comments to George letting him know about his wonderful service. We appreciate your feedback in regards to the towels and toiletries. I will pass along your comments to the appropriate personnel. We hope to welcome you back to Hyatt in the future!

Brock S. – A Guest Relations Associate

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3,619 - 3,625 of 4,822 reviews

Reviewed July 29, 2011

My fiance and I stayed here for 2 nights, the location is right next to Union Square (only less than 1 block from Macys. It's a block from Chinatown in a very lively area. This hotel recently underwent a $38million renovation project and the rooms has flat screen TVs, contemporary designed rooms. It's a decent size for being in the city, bathroom is spacious. Self parking structure is very convenient just right across the street, it's about $38 i think. it's expensive but parking in SF is expensive no matter where you go. The bed is comfortable as we had great night sleep. Room is nice and clean. i would come back and stay here again.

  • Stayed: July 2011, traveled as a couple
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1  Thank mstifster11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Grand Hyatt San Francisco, responded to this reviewResponded August 1, 2011

Thank you for providing such a great review on your recent stay. I am delighted to hear that you and your fiancé had a great stay at our hotel. All of our guest rooms were just recently renovated and offer a fresh new look for our guests. Another great feature about our property is the location. Being conveniently located in the heart of Union Square you will have the best access to all the different shops and restaurants. Your recommendation is greatly appreciated and we hope to welcome you back to our property in the future!

Brock S. – A Guest Relations Associate

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Reviewed July 29, 2011

Very nice place, close to lots of amenities, family friendly.Even on 16 fl can hear some street noise, if you have the City view.

Room Tip: Multiple data ports, including to the TV. Clean, well appointed
See more room tips
  • Stayed: July 2011, traveled with family
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Thank ChasJhsn1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Grand Hyatt San Francisco, responded to this reviewResponded August 1, 2011

Thank you for providing feedback on your recent stay at our property. I am thrilled that you enjoyed your stay with us. We have just completed our guest room renovations and all of our guests receive a renovated hotel room when they stay with us. With our newly renovated hotel rooms and friendly staff our guests are guaranteed to have a fantastic stay. We look forward to welcoming you back to our hotel soon!

Brock S. – A Guest Relations Associate

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Reviewed July 29, 2011

The Grand Hyatt has an awesome location, right by all of the shops and restaraunts. The area was very safe and I could get everywhere I needed by car. The front desk staff was very friendly and helpful, as far as concierges go one was awesome and one didn't really help me much so if you don't get the answers you want, go back and try again when someone else is working.

Rooms were very nice, roomy, and clean. Nice small touches, like free tooth paste in the room! Doesn't seem like a big deal, but it was important to me since I forgot mine! My only complaint about the room was the shower which had extremely low water pressure. If you're on a low floor, chances are you won't have a view of anything but the building next door but if you go up to the upper floors the views are amazing. The work out center was extremely nice with lots of equipment to choose from and had by far the best view I've ever seen from a gym. I wanted to keep going back to work out just for the view! We only ate at the hotel once (for breakfast), we ate the buffet since we were in a hurry but it was over priced and not that good. French toast was tasty though, and again... the view was worth it. Even if you just get a snack or a drink, make sure you go up there! I took some amazing pictures through the windows (turn off your flash), and no one would ever know that I took them from inside the building.

  • Stayed: July 2011, traveled on business
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Thank Stlindgren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, guest relations associate at Grand Hyatt San Francisco, responded to this reviewResponded August 1, 2011

Dear DallasStephanie,

We appreciate you taking the time to write a review about your stay. We’re delighted you were able to take advantage of our great location and gym. Our hotel is right in Union Square and is just one block from all of the major department stores! We’re glad that you enjoyed our newly renovated rooms. We often hear enthusiastic feedback about the views our hotel has to offer. Our hotel has some of the best views in the city! Please feel free to contact us if you need any future assistance.

Chrissi R.- A Guest Relations Associate

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Reviewed July 29, 2011

I had stayed there 6 days. Near all. Shops, restaurants, transport. It was a great location.Safe. I had breakfast included. excellent. Hotel`s staff great. Value very reasonable. I surely recomend this hotel.

  • Stayed: July 2011, traveled with family
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Thank roman022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Grand Hyatt San Francisco, responded to this reviewResponded August 1, 2011

I am delighted that you had an excellent stay at our hotel. We offer terrific service and a friendly and committed staff. I am pleased that you found our location to be very convenient. Your recommendation is our biggest compliment. We hope to welcome you back to Hyatt in the future!

Brock S. – A Guest Relations Associate

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Reviewed July 28, 2011

I stayed at Grand Hyatt with a group of friends for four nights in June.... really enjoyed the hotel and all SF has to offer. The rooms are clean and modern, check in was a breeze... loved the salt water taffy at the front desk- nice touch!
We had a little mishap with the swipe system on our door- we were locked out of our room completely and it took several maintenance men to fix the problem. Despite the inconvenience they offered us another room to use while we could not get in ours and had the problem fixed in about a half hour. Was grumpy about that after a tiring full day of tours but they did their best to resolve the problem quickly and professionally.
The top level lounge offered beautiful views and some tasty appetizers. The concierge was very helpful when asked for advice on places to eat or best means of transportation.
Overall I really enjoyed this hotel, the location is fantastic and with the new upgrades its a very comfortable, enjoyable place to stay while visiting beautiful San Francisco!

  • Stayed: June 2011, traveled with friends
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1  Thank CanadianMystique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, guest relations associate at Grand Hyatt San Francisco, responded to this reviewResponded August 1, 2011

Dear CanadianMystique,

We appreciate you going out of your way to write a review about our hotel. We’re glad we were able to fix the door lock as quickly as possible and find you other accommodations while you waited. We’re thrilled you were able to take advantage of our Grand Club lounge which services continental breakfast and hors d’oeuvres. Please feel free to contact us if you need any assistance booking a future stay with us!

Chrissi R.- A Guest Relations Associate

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Reviewed July 28, 2011

Centrally located, great room with mini refrigerator and wonderful views.

We also dined in the Grand View restaurant and the food was good and the views were 'grand'.

  • Stayed: July 2011, traveled on business
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Thank Barkleybeckley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, guest relations associate at Grand Hyatt San Francisco, responded to this reviewResponded August 1, 2011

We appreciate you sharing feedback about your stay with us. We’re glad to hear to you enjoyed our newly renovated rooms. We’re thrilled to hear you were able to try our rooftop restaurant Grandviews. We look forward to seeing you again soon!

Chrissi R.- A Guest Relations Associate

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt San Francisco

Address: 345 Stockton Street, San Francisco, CA 94108-4694
Phone Number:
Location: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#18 Business Hotel in San Francisco
#20 Family Hotel in San Francisco
#23 Romantic Hotel in San Francisco
#25 Luxury Hotel in San Francisco
#29 Green Hotel in San Francisco
Price Range: $208 - $753 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hyatt San Francisco 4*
Number of rooms: 660
Official Description (provided by the hotel):
Located in the heart of the city, the newly renovated Grand Hyatt is steps away form World Premier Shopping, cable cars, Chinatown, the Convention Center. Guests at Grand Hyatt enjoy exquisite comfort & amenities including a complimentary Fitness Center, daily newspapers, free internet access at OneUP restaurant and lobby area and the ultimate sleep experience in a "Grand Bed". ... more   less 
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Also Known As:
Grand Hyatt San Francisco Hotel San Francisco
San Francisco Grand Hyatt
Hyatt San Francisco
San Francisco Hyatt

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