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“2nd Time Stay and just as great as the First” 5 of 5 bubbles
Review of Hotel Carlton, a Joie de Vivre hotel

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Hotel Carlton, a Joie de Vivre hotel
Ranked #49 of 227 Hotels in San Francisco
Certificate of Excellence
GreenLeadersPlatinum level
San Jose, California
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“2nd Time Stay and just as great as the First”
5 of 5 bubbles Reviewed January 10, 2013

I only live an hour away, but enjoy staying in the city every so often. Hotel Carlton is a really great place. The atmosphere is relaxing. It's nice to be in a hotel that has been around for quite some time, yet has been remodeled very nicely. The staff is great. Parking issues are taken care of by their valet. Location is within walking distance to many great things. Rooms are good size, beds comfy, clean, with windows, with everything working properly. I look forward to staying again at Hotel Carlton! Decent experience for the cost.

  • Stayed December 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Mike T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, January 11, 2013
Thank you for a fantastic review! We are beyond pleased to hear how much you enjoyed your stay. We sincerely appreciate the time you took to provide your comments and feedback, and your loyalty. We look forward to your next visit, and we hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,611 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (431)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Perth, Australia
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed January 9, 2013

My husband and I stayed 3 nights in January and enjoyed it very much. The staff are all lovely and very helpful. The rooms are quite small but considering the cold weather made it quite cozy. The restaurant downstairs did not disappoint! The meals were amazing. The evening wine reception was a nice touch as was the live music. An easy walk to Union Square and many bars and eateries made it a great location. Would stay here again.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Paul_and_Marnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, January 11, 2013
Thank you for your review! We are elated to hear how much you enjoyed your stay and time in San Francisco. Join us next time for our nightly wine reception! It is our prerogative to provide every guest with world-class guest service, and our team will surely be recognized for creating an impression on you. We look forward to your return, and hope to see you again soon at the Hotel Carlton.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed January 8, 2013

Stayed here for business because all hotels in city were booked or over priced due to a convention in town. I travel a lot. Friendly staff, clean, free Wi-FI, cozy lobby and pleasant overall. Great water pressure. Gave me a bottle of wine on check-in. Might be a little noisy at times. Not the Four Seasons but for the money I recommend it. 10 minute walk to Union Sq, etc. I'd probably use Sutter and not Farrell to walk to Union Sq area.

Room Tip: Get a room off the street. Might be a little quieter. I liked room with queen bed.
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  • Stayed January 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank langet1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, January 11, 2013
Thank you for taking the time to review us! We are thrilled to hear that you enjoyed your stay and truly appreciate the time you took to provide your comments and feedback. We hope that you'll give the Saha Restaurant a try next time, and we look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, FL
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed January 8, 2013

My husband and I really enjoyed our stay at Hotel Carlton! The front desk staff is sooo wonderful. They let us borrow an umbrella when it was raining, they always had tea to offer and would look up anything if you had questions. My 3 complaints are that at $34 a day, parking is expensive, the lady running Saha (the restaurant in the hotel) is semi crazy and the walls are pretty thin.

Besides those 3 things we really did have a wonderful stay. You can literally walk a few short blocks to Union Square, they have a nightly wine reception and play live music.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Christy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, January 11, 2013
Thank you for a great review! We are happy to hear that you enjoyed your stay, however we do apologize for any inconveniences you encountered while at the Hotel Carlton. We know parking can be a bit pricey, and you will find it is like that almost everywhere in San Francisco. We hope that you'll join us again soon, and we look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed January 7, 2013

I booked a 5-day stay in Dec 2012, around Christmas, via Expedia and ended up extending my stay at the property an additional 4 days (1 day at a time) because of the tremendously cordial, courteous and professional service I received at this traveler-friendly hotel from Joie de Vivre! Though the hotel didn't have all the ameneties that I would have preferred (pool, fitness center & room heater or thermostat, would've been super), the frontdesk personnel were helpful in suggesting alternatives to accomodate my desire to burn some calories - including their readiliy accessible stairs to the 9th floor & back... If you can, get a hold of Giovanni (or Roumel) for some great humor and ideas on making the most of your time in SF. BTW, as I quickly found out, there is plenty of terrain in SF on Sutter or Larkin or Hyde streets that a brisk jog or run on any one of those streets for a few minutes will help burn some calories. What's really great besides the staff was that one of the best-kept secrets in Yemeni cuisine in SF was located at the hotel - the lil' gem of a restaurant called "Saha"! Their lamb dish "Lahem Sougar" is fantastic especially when paired with one of their many great wines, and finishing your course with their dessert "Slap Ya Mama" is a great way to savor some of the best SF has to offer. They also serve breakfast at Saha and the "Yemeni Fouel" item with poached egg is a deliciously nutritious treat. The location of this hotel and the access to the MUNI, & the Powell-Hyde Cable-Cars was outstanding! You're literally within minutes of Union Square, Fisherman's Wharf, The Ferry Landing, Embarcadero Center, Golden Gate park and Ocean Beach is about half an hour to the west of the hotel by MUNI or car. This hotel turned into a "home away from home" for me in just a few days and I look forward to staying there again on my next visit.

Room Tip: If you like your rooms to be in the 70-75deg F range and you happen to stay at the hotel in the dead...
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  • Stayed December 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Alexandre T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, January 8, 2013
Thank you for a great review! We are pleased to hear how much you enjoyed your stay, and time in San Francisco. It sounds like you were really able to take advantage of the charm that encompasses our city! We apologize if we were unable to meet all of your expectations, and hope that our service made up for it. We look forward to your return, and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
103 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed January 2, 2013

If you're looking for a nice hotel with a decent prince in San Francisco this is the choice for you, considering the average prices for hotels in San Francisco we were very satisfied with the choice. The neighborhood is good and the hotel is well-kept. There is also a garage across the block where you can park for 20$/day. The only drawbacks were the thin walls (it was easy to hear voices in the hall and the surrounding rooms, but we were lucky not to be disturbed very much), and the lack of temperature control in the room: as long as you're sleeping the temperature is perfect but otherwise a little too cool.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank f64CM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, January 5, 2013
Thank you for a terrific review! We are pleased to hear how much you enjoyed your stay at the Hotel Carlton. We do apologize about the noise or the temperature in your room. We have an old building, and face some challenges with that. We hope that you'll join us again soon, and we look forward to your return!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver
Level Contributor
57 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 bubbles Reviewed January 2, 2013

This hotel is a good 3 star hotel, it is not a Hilton or Westin and it does not try to be. Theo at the check-in desk really adds to the vibe of the place. They have free wine from 5:30-6, but we did not make it there.

The rooms are pretty big and do show their age, but there are a few coats of paint to keep it looking alright. I found that the hot water was limited in the mornings and we had 2 times where our key did not work. This is a big issue that clearly needs to be fixed in my opinion. Also the walls are thin and the noise can keep you up a bit at night. We are used to staying in big cities and the noises from the outside are standard to any downtown area.

The neighbourhood has both pros and cons.

Pros: off the tourist track, good restaurants, fun bars (Upcider, Fly), within walking distance to Union Square (10-15mins).

Cons: On the edge of the worst area of San Fran, we saw a fair amount of homeless people and weirdos everytime we walked a few blocks towards the Tenderloin. No one bothered us, but it could be an issue if you had smaller children.

To get here from OAK we took the BART, you get a shuttle ($3 per person) from the airport to the station, then get the BART to Civic Center or Powell (just over $3). We then made the mistake of walking through the Tenderloin... made it out without issue but was uncomfortable.

To leave we left from SFO - we walked downhill :) through the Tenderloin again (not as bad during day, but still awkward) to Civic Center, took the BART ($8.25 per person) direct to the airport.

I would stay here again, the benefit of being away from the tourist traps but close enough to walk there is worth it alone.

Room Tip: Top floor is the best of course
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank wrldtvler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, January 5, 2013
Thank you for your review. We apologize if any part of your stay in San Francisco was uncomfortable. We hope that you'll enjoy it better next time, and look forward to your return. Please join us again for a bite in the Saha Restaurant, or wine tasting during our nightly reception. Please come again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Carlton, a Joie de Vivre hotel

Property: Hotel Carlton, a Joie de Vivre hotel
Address: 1075 Sutter Street, San Francisco, CA 94109-5817
Phone Number:
Location: United States > California > San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#3 Green Hotel in San Francisco
#36 Family Hotel in San Francisco
#41 Romantic Hotel in San Francisco
#51 Business Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Carlton, a Joie de Vivre hotel 3*
Number of rooms: 161
Official Description (provided by the hotel):
The historic Hotel Carlton offers an international ambiance paired with outstanding guest service. Built in 1927, this nine-story San Francisco hotel is 3 blocks from the California Street cable car line, 6 blocks from Union Square, 8 blocks from the main entrance to Chinatown and 9 blocks from Civic Center. Complimentary evening wine receptions are held in Hotel Carlton's lobby nightly and feature live music from local artists. In addition, Hotel Carlton provides complimentary wireless internet to all guests; upgraded bandwidth is also available (surcharge applies). Recently renovated, all 161 non-smoking guestrooms at Hotel Carlton feature remodeled bathrooms including decorative floor and wall tiling, new vanities and sinks. The public spaces showcase cross-cultural design that incorporates treasures from Africa, India, Nepal, Laos and Asia. Our restaurant Saha features award-winning Arabic Fusion cuisine. ... more   less 
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Also Known As:
Carlton Hotel San Francisco
Hotel Carlton San Francisco

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