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“Brilliant hotel”

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Hotel Carlton, a Joie de Vivre hotel
Ranked #46 of 229 Hotels in San Francisco
Certificate of Excellence
GreenLeadersPlatinum level
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Brilliant hotel”
Reviewed December 13, 2012

After having read the mixed reviews, I went ahead and booked this hotel. Nervous with what to expect, I was pleasantly surprised. On arrival the reception was warm and friendly and the staff marked on a map the places to go and to avoid for us. I loved the feel and look of the hotel and our room was spacious, clean and comfortable. I had seen previous pictures on this website showing mould on the lampshades and there were but it really didn't matter as we were out all day sightseeing. The hotel was in a great location to get to Chinatown and Union Sq roughly a 10-15 min walk and every evening the hotel offered free wine to its guests. I would definitely book again with them.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Anna984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, December 16, 2012
Thank you for your review! We are pleased to hear that you enjoyed your stay, and time in San Francisco. We appreciate the time you took to provide your comments and feedback. We hope that you'll join us again soon, and we look forward to your return!
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2,804 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (448)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Palm Springs, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 8, 2012

We had a great experience visiting San Fransisco and staying here. They have an excellent that is very friendly and knowledgeable of the area. The room we stayed in was great, love the cultural feeling you get from all over the hotel and room. We will definitely be coming back!!

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Matraya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, December 10, 2012
Thank you for a fantastic review! We are elated to hear how much you enjoyed your stay at the Hotel Carlton. We will certainly pass your compliments on to our team! Please join us again soon for a bite in the Saha Restaurant. We look forward to your return!
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Elk Grove, California
Level 6 Contributor
173 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed December 3, 2012

That's the sound of the firetrucks that go by on a regular basis... all... night... long..., otherwise, excellent, attentive staff, nice bed, all the necessities. Inexpensive with a view of night-time goings on across the street. Window coverings not appropriate for a hotel, they are just wood blinds that don't provide much darkening, nor privacy when the room next door has windows facing yours.

Unusual restaurant in building, offers adventurous choices.

Room Tip: Ask for a room facing east.
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank klpopp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, December 10, 2012
Thank you for your review. We apologize if the noise from the street was distracting. San Francisco is a very busy city, and we know this can be somewhat inconvenient. We are working on getting black out curtains in some of our rooms so be sure to ask for that next time. We hope that you'll join us again, and we look forward to any opportunity to make up for your previous experience! Please come again soon!
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Glasgow, United Kingdom
Level 4 Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed December 3, 2012 via mobile

Stayed here for 3 nights in November. When we checked in the staff showed us a map of the area and clearly marked on the map the area (tenderloin) to stay away from. The hotel is about a 10-15 min walk from Union Sq. The walls in the rooms are very thin, however the rooms are very spacious and clean. There was construction work going on outside the hotel the days we stayed, work starting as early as 7am which was a bit annoying. The hotel offers free wine between 5.30-6.00, which was nice. Tip the staff a couple of dollars and they will make sure you get a good few glasses. There is a resturant on site, however I cannot comment on the food as we didn't eat there, although it did always look busy. The staff at the front desk were very helpful, they booked Alcatraz, Sightseeing Bus and Shuttle to the airport on our behalf. Had a great time in San Francisco, this hotel was great also.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank louise_cfc2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, December 10, 2012
Thank you for your review! We are thrilled to hear how much you enjoyed your stay and time in San Francisco! We hope that you'll join us again upon your next visit to the area. Thank you for taking advantage of our wine reception too! We look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Felixstowe, United Kingdom
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed December 3, 2012

Stayed at the Carlton for three nights middle of November.The Carlton has plenty of charm it is one of the oldest hotels in San Fransisco,it even survived the earthquake,the rooms are large enough & clean all the staff are pleasant & helpfull,they also have good maps to help you get about.My wife & i had no problem with the area we went out every night for a meal & felt very safe Only 10 mins walk from China Town & the cable car to take you down to Fishermans Wharf


Stayed at the Carlton for three nights middle of November,a very pleasant Hotel with bags of character,from the moment you enter the homely lobby you know you will enjoy your stay.
The staff are pleasant & very helpful they also have some good maps.The Hotel is one of the oldest in San Fransisco & survived the earthquake it is not modern which is in its favour.
The rooms are of a good size,clean & comfy&serviced every day, also coffee maker,hairdrier,ironing board&iron provided.Ice machine at back of lobby.
My wife & i found the area safe at night & went out for meals,it was only a 10min walk to ChinaTown & the Cable Car that takes you down to Fishermans Wharf.If ever we are lucky enough to be in San Fransisco again we will stay at the Carlton again. Forgot to say from 5.30pm till 6pm they serve free wine in the lobby just the ticket before you go out for the evening.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank malmfelixstowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, December 10, 2012
Thank you for your review! We are pleased to hear that you and your wife enjoyed your stay and time in San Francisco! We hope that you'll join us again soon, and we look forward to your return!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 1, 2012 via mobile

More like a hostel rather than a hotel...Really bad neighboorhood, smelly and dusty rooms, no a/c, very thin walls you can everything...I wouldn't advise anyone to stay there..but if you stay don't walk in the area at night..even hotel warns that people wait to steal luggage

Stayed December 2012, traveled solo
Helpful?
6 Thank Ipek B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, December 10, 2012
Thank you for your review. We sincerely apologize for any issues you encountered during your stay. San Francisco is truly unique in the variety of neighborhoods nearby, and we apologize if you were made to feel unsafe. We take great pride in making sure every guest feels at home. The issues you mentioned regarding your room are being addressed. We hope to have the opportunity to make up for these experiences, and would to see you again at the Hotel Carlton!
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Portland, Oregon
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 30, 2012

I've stayed at the Carlton more than a dozen times, all for business trips, and I have NEVER been disappointed. For the price it FAR exceeds other hotels, especially the chains. The rooms are decent-sized, some are even large, with walk-in closets. The air quality is great, and it smells good. The staff is smart and on the job. I'll definitely continue to stay there for SF trips, whenever there's a room for me there.

Room Tip: An upper floor is best; this is a dense city and it's noisy. And if you can get a corner room, t...
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank McIComms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, December 10, 2012
Thank you for an outstanding review! We are elated to hear how much you enjoyed your stay, and we truly appreciate your loyalty. It is our goal to provide excellent guest service to every one of our guests! We hope to see you again soon at the Hotel Carlton, and we look forward to your return!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Carlton, a Joie de Vivre hotel

Property: Hotel Carlton, a Joie de Vivre hotel
Address: 1075 Sutter Street, San Francisco, CA 94109-5817
Phone Number:
Location: United States > California > San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#3 Green Hotel in San Francisco
#36 Family Hotel in San Francisco
#41 Romantic Hotel in San Francisco
#51 Business Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Carlton, a Joie de Vivre hotel 3*
Number of rooms: 161
Official Description (provided by the hotel):
The historic Hotel Carlton offers an international ambiance paired with outstanding guest service. Built in 1927, this nine-story San Francisco hotel is 3 blocks from the California Street cable car line, 6 blocks from Union Square, 8 blocks from the main entrance to Chinatown and 9 blocks from Civic Center. Complimentary evening wine receptions are held in Hotel Carlton's lobby nightly and feature live music from local artists. In addition, Hotel Carlton provides complimentary wireless internet to all guests; upgraded bandwidth is also available (surcharge applies). Recently renovated, all 161 non-smoking guestrooms at Hotel Carlton feature remodeled bathrooms including decorative floor and wall tiling, new vanities and sinks. The public spaces showcase cross-cultural design that incorporates treasures from Africa, India, Nepal, Laos and Asia. Our restaurant Saha features award-winning Arabic Fusion cuisine. ... more   less 
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Also Known As:
Carlton Hotel San Francisco
Hotel Carlton San Francisco

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