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Hotel Carlton, a Joie de Vivre hotel
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Reviews (3,124)
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All reviewsunion squarewine receptionthin wallssutter streettenderloincomplimentary winewalk in closetceiling fanevery eveningan older buildinghotel restaurantfew blocksfront desk stafflight sleeperstayed here for nightswine hourstreet noise
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1,698 - 1,703 of 3,124 reviews
Reviewed September 29, 2012

Certainly not full of all the mod cons, but that was what I liked about the hotel! Have stayed twice this year, both bedrooms were comfortable.
Staff were very friendly and helpful. Ate breakfast in the restaurant once, was quite pricey, but very good. There is a grocers store not far away if your want to grab a snack or drinks for tour room and save some dollars. Enjoyed the cocktails in the bar next door too! But for the best bargain pop down for free wine at 5.30 (tip the barman and you get double the amount of wine!) the chardonnay was lovely.
Central location, easy to walk distance to Union Square. Free wifi. Would recommend this hotel.

  • Stayed: April 2012, traveled with friends
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3  Thank Karen Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this reviewResponded October 3, 2012

Thank you for reviewing us! We appreciate the time you took to review us, and we are pleased to hear how much you enjoyed your stay. We are glad you enjoyed the wine reception, and hope that you'll return again to eat in our Saha restaurant. Please join us again soon!

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Reviewed September 28, 2012

I stayed here while attending a business conference in downtown San Francisco. Most of the clientele appeared to be tourists from overseas. The hotel is dated, but it was relatively clean and the bed was comfortable. There was no air conditioning but it wasn't necessary during my stay - the night air was cool and comfortable. The street noise is pronounced, even on the 9th floor. The hotel borders the Tenderloin district which isn't a safe place to walk at night. There are a number of good restaurants if you walk up to Nob Hill. The staff was friendly. The decor is an odd collection of pictures from overseas, many of them from India. The free Wi-Fi worked fine. I did not eat at the restaurant although it gets good reviews.

  • Stayed: September 2012, traveled on business
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Thank leom5558
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this reviewResponded October 3, 2012

Thank you for your review. We apologize if we were unable to live up to your expectations. We hope that you'll join us again soon so we may make up for any challenges you faced during your stay. Please come back soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2012

Great view, quiet room, cute, chic lobby, pretty good location. I forgot my toothbrush and they brought one up immediately. The TV was having issues and only got analog channels so no HBO etc. Shower was great because it had a window that overlooked the city skyline.

Room Tip: Ask for one up high around 915
  • Stayed: September 2012, traveled with friends
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1  Thank Socaliscorpio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this reviewResponded October 3, 2012

Thank you for your review! We are happy to hear you enjoyed your stay. We apologize for any inconveniences you went through we the TV, and we are looking into them. We hope that you'll join us again soon, and we look forward to your return!

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Reviewed September 27, 2012

The staff at the Carlton were the most friendly and helpful people we experienced on our 4 week stay in the US. The room we had was also excellent. I am disabled and the room we were given met all the requirements that an accessible room needed. The hotel is clean and tidy and the facilities and location overall were excellent.

  • Stayed: September 2012, traveled as a couple
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1  Thank Ian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this reviewResponded October 3, 2012

Thank you for an excellent review! We are thrilled to hear how much you enjoyed your stay, and appreciate the time you took to review us. We are pleased we were able to accommodate you in the way you needed, and we look forward to serving you again. Please join us again soon!

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Reviewed September 27, 2012

The hotel is dated and the the bathroom is difficult for a girl to get ready in (no counter). I don't think it is worth the high price we paid. However, I cannot say enough about the staff!! They were extremely helpful as well as very courteous and friendly. They went above and beyond! Every staff member said hello, always seemed very happy, constantly asked if there was anything you needed, offered to do things without you even having to ask, etc. They really made the stay enjoyable.

  • Stayed: September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Elizabeth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this reviewResponded October 3, 2012

Thank you for your review! We apologize if we were unable to live up to your expectations. We understand that our hotel is old, however we think that is what gives it charm! We hope that you'll join us again so we may make up for any challenges you encountered. Please come back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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