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“Jeannie and Mike” 4 of 5 stars
Review of Mystic Hotel by Charlie Palmer

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Mystic Hotel by Charlie Palmer
Ranked #92 of 233 Hotels in San Francisco
Kitchener, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Jeannie and Mike”
4 of 5 stars Reviewed August 30, 2014

A great location, a block from Union Square, surrounded by great shopping and restaurants, an excellent continental breakfast with very comfortable beds and pillows. Eric, on the front desk, was accommodating and very knowledgeable with regards to transportation and what to see around the city. All recommendations proved to be exceptional.

Room Tip: when making a reservation, make them aware of your needs
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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814 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (171)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Salt Lake City, Utah
2 reviews
2 of 5 stars Reviewed August 27, 2014

Nice location, decor and live music in the bar but that is about all the good i can say about it. Very noisy rooms, very small, and poor customer service. Upon checking in I got a note under my door that said the hot water would be off from 8pm to 8am... I stayed because I thought I could still make my 9am meeting with an 8am shower... but of course the hot water wasn't back and I had to take a freezing cold shower. When I complained the manager was a quite rude and only offered to take 10% off of my room bill. I expected much more for $350 a night.

  • Stayed August 2014, traveled on business
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank SKY1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these San Francisco hotels

Europe
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed August 17, 2014

Very nice hotel, in the centre of San Francisco.
Rooms are quite small but very clean. Not sound proof, quite noisy during the night.
The lift is slow and stupid, should be fixed.
The rates are not cheap, but so are all the other hotels in the area.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Service
Helpful?
Thank TheBoyBandsHaveWon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
calgary
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed August 17, 2014

If you are looking to be wowed you'll be disappointed. Mystic hotel is a great place to crash. Clean, comfortable rooms and a decent " continental" breakfast. Location is great for Union square, trolley and cable car lines. Elavator is slow but it beats walking up the stairs with your luggage. Friendly and helpful front counter staff.

Room Tip: We phoned ahead and requested a quiet room. Given a room on the 8th floor with a decent view and rea...
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
Thank f037
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lausanne, Switzerland
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed August 13, 2014

professional services and very warm welcome. you're in SF downtown close to everything : shopping malls, union square, the pier, the italian quarter and chinatown.
the room was really elegant and with a lot of cachet.
the restaurant and bar inside the hotel are also very useful for a tired traveller who just can't walk out anymore for dinner after a long day. the music and the coctails will cheer you up before eating a gourmet meal at the restaurant. prices are OK.
however the breakfast is fine but quite neutral, nothing real bad, but nothing really good either. i guess to please the multicultural customers probably but that maybe the weak point of the house.
but anyway i would strongly recommend it

Room Tip: get the upper floor rooms to avoid the noise from the jazz bands
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
1 Thank tuch14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, UK
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed August 13, 2014

Arrived at the Mystic Hotel for the first leg of our honeymoon and were greeted with an upgrade to a suite, which was a lovely and welcomed surprise! Our room was huge, beautifully decorated and styled, with everything looking brand new and so clean. If I'm being completely picky, the only thing missing was tea and coffee making facilities, but I know that's an English thing! And tea and coffee was available at breakfast.
The breakfast area in the Burrit Tavern was lovely, great atmosphere and again the decoration was perfectly executed and matched the overall feel of the hotel. Plenty of choice at breakfast.
The hotel is in a great location, few blocks from Union Square and Chinatown and close to the transport links to get you around town and over to Fishermans Wharf.
Would definitely recommend to others and stay here again.
Thanks to all staff for giving us a great start to our Honeymoon!

Room Tip: Our room backed onto some kind of service yard where vehicles were reversing and collecting trash da...
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank raaaachel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mystic Hotel by Charlie Palmer

Property: Mystic Hotel by Charlie Palmer
Address: 417 Stockton Street, San Francisco, CA 94108 (Formerly Crescent San Francisco)
Phone Number:
Location: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#82 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Mystic Hotel by Charlie Palmer 3.5*
Number of rooms: 82
Official Description (provided by the hotel):
Mystic Hotel Union Square San Francisco by Charlie Palmer is a smart, sleek retreat situated in the heart of the city's busiest neighborhoods. Conveniently located just one block from the iconic cable car line in the middle of three key destinations – Union Square, Chinatown and the Financial District — Mystic Hotel offers a convenient, comfortable and unique modern boutique hotel experience in a historic location. With a contemporary look and feel, our accommodations are designed to reflect the changing need of today's traveler. Enjoy high-touch service and an ideal Union Square location, perfect for travelers looking to experience all the adventures of San Francisco. Like a private club, enjoy handcrafted cocktails in the Burritt Room, the intimate film noir-inspired bar named for Burritt Alley, where detective Sam Spade's partner Miles Archer was gunned down in The Maltese Falcon. Then, step into the speakeasy vibe of renowned Chef Charlie Palmer’s adjoining Burritt Tavern, where walled-in and curtained booths create dark corners for private conversations and Executive Chef Luke Knox turns out classic food like steaks and chops done right. Knox also takes advantage of Bay area's tremendous green markets as well as the extraordinary offerings from local food artisans in menus built around prized regional specialties from Dungeness crab to West Coast oysters. That's what we like about San Francisco: it's up to the minute and still in the moment. ... more   less 
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Also Known As:
Crescent San Francisco Hotel San Francisco

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