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“Basic accommodation in a great location” 3 of 5 stars
Review of Union Square Plaza Hotel

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Union Square Plaza Hotel
2.0 of 5 Hotel   |   432 Geary Street, San Francisco, CA 94102 (Union Square)   |  
Hotel amenities
Ranked #183 of 233 Hotels in San Francisco
Prague, Czech Republic
Level Contributor
5 reviews
4 hotel reviews
“Basic accommodation in a great location”
3 of 5 stars Reviewed August 13, 2014

My husband and I stayed here for four nights. The room and bathroom were basic, but clean and comfortable. We spent most of our time wandering around the city so this hotel was perfectly located for our needs. There are several diners, a Starbucks, and two fantastic restaurants just steps from the front door.

The price might seem high for the quality of room, but this hotel is right in downtown San Francisco so you have to expect slightly higher prices - plus, it cannot be said enough, the location really is everything.

Also, I found the front desk staff I interacted with to be very friendly and accommodating.

My only complaint is that the WiFi was very slow. In the end I switched the WiFi off on my phone and just used my 3G.

Room Tip: Our room faced the busy street below, but we were high enough (5th floor) to not be bothered by the...
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Rachel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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469 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed August 7, 2014 via mobile

The only positive thing about this place was its location: It's very close to Powell and Market and Chinatown.

The service was appalling. Whoever was supposed to be at the front desk offered no help at all. We went with a 5 months old baby and not only did they not help us open the double doors to fit in the stroller (they just sat idly, staring at us, while we struggled with the doors' rusty upper lock for minutes), but they treated us as if we were causing them trouble. On the second day, when I went to open the lock, the guy actually told me "you can't do that" (!). And the last day they even locked the lower lock too! That's just mean...

Other than that, there was almost never anybody at the front desk. We never saw such an unhelpful staff, and never felt so unwelcomed.

As for the rooms and bathroom, they are really small and not exactly clean (the last time they cleaned the windows was probably when they built the hotel). If we are paying this amount of money, we expect better rooms.

One last thing, there is absolutely no option of getting any breakfast or water from a vending machine.

Stayed August 2014, traveled with family
Helpful?
1 Thank TikisPedias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these San Francisco hotels

Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed August 3, 2014 via mobile

Host was very unwelcoming and very cold.
The room is dirty, especially towels,
NO equipement!!
The bed is Very Old!!
If You have a late check out You are charged 10$...
It's not as cheap as mentioned in other comments...
So do not go there!!!iam sure You CAN Find smth else better...

Stayed August 2014
Helpful?
Thank Bettypeche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
147 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed July 12, 2014

Great place to stay in SF.
Really close to the main mall and great stores and easy to reach cable cars and buses.
I was able to walk around every day and it was really nice.
The room was lovely as the whole building.
There were only 2 problems : our card key stopped working like 5 times during a week and once I was alone in the room and another guest was able to open my door with his key, I got really scared.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Aninha F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tenby, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 2, 2014

Great location and great price and the room was old fashioned but awesome.

However our room seemed to be nearest a club as every night we stayed there was thumping bass music playing from 10.30pm - 4pm so had to purchase ear plugs. Also staff obviously hated their job as they were really moody.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank alexisonfire_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denton
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 20, 2014

What we like are
Location of this hotel is close to Union Square. With this affordable price, it bangs for your buck.
Room condition for the room at the back of the hotel.
Several restaurants, groceries, car rental are near to this hotel.

What we don't like are
Wi-Fi

Room Tip: Try to get the room that is far away from the road. I guess the room at the back of the hotel. It...
See more room tips
  • Stayed June 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Somrat P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 15, 2014

I had a wonderful stay drove up to see the ballgame and staff was freindly gave me directions as needed. Room was clean and overall stay was pleasant. Location great I did not need my car as i walked.

Room Tip: You are in a great location and you cannot beat the price for a room in this location and you do not...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Onlinenick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Union Square Plaza Hotel

Property: Union Square Plaza Hotel
Address: 432 Geary Street, San Francisco, CA 94102
Location: United States > California > San Francisco > Union Square
Amenities:
Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #183 of 233 Hotels in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Union Square Plaza Hotel 2*
Number of rooms: 72
Reservation Options:
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Also Known As:
Hotel Union Square Plaza
Union Square Plaza San Francisco

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