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“Liked the Serrano”
4 of 5 bubbles Review of Serrano Hotel

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Serrano Hotel
Ranked #98 of 227 Hotels in San Francisco
GreenLeadersPlatinum level
Chicago, Illinois
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Liked the Serrano”
4 of 5 bubbles Reviewed October 30, 2006

We stayed at the Serrano from Oct. 26-29. We liked it. When checking in, we were greeted by friendly people. We arrived early and were given a room right away. Unfortunately, we asked for a King size bed so we had to wait for one to be available.

The rooms were small but clean. I knew ahead of time so it was no problem. We didn't spend much time there anyway. It's close to a lot of things, we walked just about everywhere. Conveniently located to the BART system, the cable cars, shopping and food places.

There was some wear and tear on the room but it didn't bother us. The drapes had a tear in them and the bathroom door was a little dented but no big deal.

Like the wine reception and coffee in the morning. We ate at the hotel restaurant for breakfast one day. The food was great!

All in all, if you don't like boutique hotels, don't stay here. But if you do, I highly recommend it!

  • Liked — It was small, intimate.
  • Disliked — Needed some updating.
  • Stayed October 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Love2travel_495
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Portland, Oregon
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed October 12, 2006

Our stay coincided with Fleet Week in Oct., 2006, so the city was packed. We wanted a 2-bed room, which seem to be hard to come by in downtown SF. Our room was small but nicely appointed. We liked the bathrobes. We were on the top floor and had a nice view.

I enjoyed the wine reception each evening and the coffee in the lobby in the morning.

It's true that the hotel borders on the red light district, so it is best to walk straight up the street past the Hilton rather than going downhill and angling over if you are walking to Powell. We liked being close to the car rental agencies as we were renting a car at the end of our stay. There are many places to eat nearby, including Indian and Asian.

Stayed September 2006
Helpful?
2 Thank aboutwalking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed September 28, 2006

We loved the Serrano - great for romantics, business travelers or families. Have stayed in a bunch of Kimptons, and this is one of our favorites. The staff is terrific, and the location is great.

A very positive, fun experience - and the rooms are a decent size - while at many Kimptons they can run small.

A winner of a call to stay at.

Stayed September 2006
Helpful?
1 Thank danzan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed September 22, 2006

We stayed here 3 nights at the start of our 3 week holiday in California and I have to say it was one of the most all round best hotels we stayed in. The rooms are on the small side, but quite cosy and romantic and we loved the leopard print robes!. Ours was next door to the elevator and there was NO noise. Great location for Union Square.

Staff were charming and helpful and I was mightily relieved when security retrieved my camera from the lobby and handed it to reception. I thought I would never see it again, so thanks for your honesty guys.

The complimentary morning coffee and evening drinks reception were a really nice touch and so was the evening visiting 'entertainment, ( a tarot card reader and a masseur). We loved sitting in the extravagantly decorated lobby, curled up on a sofa after a busy day, people watching, drink in hand.

We ate at the Cafe next door a (great casual food and same great service) and visited the Monaco round the corner, also very nice. I suspect our stay was much better value and we were made more welcome than at the Hilton directly opposite.

I will definitley stay in a Kimpton hotel again - they have got it sooo right!

  • Liked — Friendliness of the staff
  • Disliked — Small room
  • Stayed August 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Val_and_David
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roscoe, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed August 30, 2006

Just returned from the Serrano and wanted to point out that it is in a shady area of San Francisco. The doorman told us when we leave to turn left and not right. Red Light district to the right.
If you have a choice stay in the Fisherman wharfs area or in
Union Square. Also, bathtubs were very European and hard for
Seniors without a handicap bar.
Otherwise, trip was very educational and enjoyable.

  • Stayed August 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tc7575
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regina
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed August 19, 2006

We visited the Serrano for 5 nights in August of 2006. It was our first time at a Kimpton hotel and if we can afford it, we will certainly stay at Kimpton's in other cities in our future travels.

The Serrano has so much character. It has been beautifully restored/maintained and is very clean. The staff were very friendly and helpful and we met a number of other guests and the manager at the complementary evening wine receptions.

Other guests have commented on the proximity to the "tenderloin" (a less 'upscale' area of SF). I must admit that had me worried a bit prior to our arrival, but we felt safe walking to both union sq area and the fisherman's wharf area from the Serrano. The proximity to all we wanted to do in SF was exceptional. Interestingly, the Hilton is kitty corner from the Serrano - and one wouldn't often think of a Hilton being in a rough area.....

Our room was very quiet (I took someone's advice and requested a room away from the elevator) and very clean. I know a number of guests have commented on the small bathroom - but how much room do you really need and I'd much rather it was clean than large.

Around the corner (.5 block) on O'Farrell are a number of car rental places, so take everyone's advice and only rent a car for the days you want to travel outside of SF - as the parking is VERY expensive.

Just as an FYI, the cable car line ups at both Union Sq. and at Fisherman's wharf are REALLY long.... So, listen to the advice of the locals and catch it at a stop along the way and save yourself some time and energy. It's one of those must do tourist things...

SF is a great city to visit. We hope to return and would most definitely stay at the Serrano again if we do. Enjoy and I hope you find this helpful.

Helpful?
9 Thank ReginaReenie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed August 17, 2006

Good reviews on Trip Advisor led us to the Serrano Hotel where we spent three nights in July. Upon our arrival, the doorman was very friendly as was the reception staff. The lobby decor is really ornate 'Casablanca' style, which is also reflected in the rooms. Our room was rather small but adequate, bathrobes hanging in the closet. The bathroom was a bit small too (no shelf to put your things) but had lovely Aveda products.There was a room safe and fridge but tea and coffee making facilities would have been good even though this is available in the lobby in the mornings only. The hotel puts on a free 'happy hour' at 5pm each night in the lobby and it was good to see people mingling and chatting. The concierge was extremely helpful, nothing was too much trouble. The hotels location is only two blocks away from Union Square and Powell Street which was really handy. Shopping, shopping everywhere! The only down side would be that it is on the edge of the Tenderloin district which is very seedy, having said that though, the Hilton Hotel is directly across the road. There is a great little cafe down the street, The Taylor Street Cafe where we had a great breakfast for about $6 each. There were plenty of good restaurants around and the subway system only a short walk away. We got the BART rail system to and from the airport which was only $5 each and fantastic.

  • Stayed July 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank gourmet_two
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Serrano Hotel

Property: Serrano Hotel
Address: 405 Taylor St, San Francisco, CA 94102-1765
Location: United States > California > San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in San Francisco
#48 Luxury Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Serrano Hotel 4*
Number of rooms: 236
Official Description (provided by the hotel):
The Serrano Hotel is steps away from Union Square, perfectly positioned in the Theater District of San Francisco. Our 236 rooms offer large picture windows, plush Frette bedding, mini bars, flat-panel TVs, and a variety of on-demand programming. Jasper's Corner Tap and Kitchen, located in the hotel, is open all day for a casual drink or bite to eat. Work off dinner at our fully equipped on-site fitness center featuring Precor equipment. Our hotel's focus on guest comfort and our outstanding location will ensure your stay in San Francisco will be exactly what you had in mind. ... more   less 
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Also Known As:
Kimpton San Francisco
Serrano Hotel San Francisco

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