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“Nice hotel, friendly staff...awkward location.”
Review of Serrano Hotel

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Serrano Hotel
Ranked #94 of 229 Hotels in San Francisco
GreenLeadersPlatinum level
Hoboken
Level 4 Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Nice hotel, friendly staff...awkward location.”
Reviewed April 28, 2013 via mobile

Overall this hotel is quite nice. Every day at five they have a free wine reception, and they offer tea, coffee and hot chocolate in the morning. The room was small, but nice. Each room comes with a yoga mat you can use, but I'm not sure there's actually enough space to lay it out. You have to pay for wifi, which I am never a fan of, but there are a lot of cafes in the area that offer wifi.

If you go one block away you're in a less-than-nice neighborhood. It's close to union square and Chinatown, but a bit of a hike from the wharf and coit tower. Even further from the golden gate and Castro areas.

I didn't have the chance to check out the gym area. I had a great time here but not sure I would stay here again, mostly due to location.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SerranoSF, General Manager at Serrano Hotel, responded to this review, April 30, 2013
Dear Jennifer M,

I am glad to read that you enjoyed our hotel, but sad that you didn't find our location convenient for your needs. Hopefully, next time you're in town, you can swing by and check out our gym and then pop in our restaurant for lunch.

Regards,
Deepak Mehra.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (267)
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Hamburg
Level 3 Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 28, 2013

We have stayed at other Kimpton hotels and looked at this one last year for future stays. We are booked for 2 nights next weekend!! ( 5-5 and 5-6) and look forward to the usual helpful staff,
convenient location and good price ( for a big city hotel).
Free wifi is provided for Kimpton loyalty members.

My husband and I are looking forward to seeing you Sun!
Janet & David Prucnal

Room Tip: accept upgrade offer, emailed to you a week before areival.
See more room tips
Stayed April 2013, traveled with family
Helpful?
Thank Jan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SerranoSF, General Manager at Serrano Hotel, responded to this review, April 30, 2013
Dear Jan P,

We can't wait to have you! Be sure to check out our award winning restaurant.

Regards,
Deepak Mehra.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level 3 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 27, 2013

We stayed in this hotel the second week of march. It is an average hotel, our room was kind of small but clean. THe hotel is right in the downtown area in the borderline of a bad neighborhood called Tenderloin. If you exit the hotel, you should always walk to the left and then to the right but never toward the back of the hotel since you can see the bums and kind of shady people walking around. There's a big Hilton around the corner so we tried to walk around there or towards the plaza. Honestly, next time would like to stay around the Fisherman's Wharf area which seems to be more touristic but safer.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Samily P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SerranoSF, General Manager at Serrano Hotel, responded to this review, April 30, 2013
Dear Samily P,

I wish we could persuade you to come back and visit us, but our sister properties in the Wharf can certainly house you the next time you're in San Francisco. Please feel free to reach out to me if I can ever be of personal assistance.

Regards.
Deepak Mehra.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level 3 Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 24, 2013

I stayed here while traveling on business. This was my first stay at a Kimpton Hotel, the service was outstanding! The room was average for San Fran, had a corner room with nice big windows, all the striped curtains were a little much and the bathroom could have used some counter space, but overall a nice room. Only complaint is I would not feel safe walking around the area alone.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melissa V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brookline, Massachusetts
Level 5 Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 24, 2013

I love Kimptons, and the Serrano lived up to the standards I've gotten used to at other Kimptons. The room and bathroom were on the smaller side, but a decent size for a city hotel and the hotel was well-designed with some very cool features that looked almost like an old theater in the lobby. I used the gym, which was small, but featured all the basics -- 2 treadmills, 2 elliptical, and free weights. There was a wait for the treadmill one day I used the gym, but everyone was courteous and made room for each other.

I chose to stay at the Serrano because of the price and location. I knew I wanted to stay in Union Square, to be in a central spot near the BART. Union Square can get a bit dicey as you move away from Market Street, so be forewarned, there are some characters out a night in this area, but I still felt very safe here.

I highly recommend requesting a goldfish at check-in! It's just nice having your own pet waiting for you in your room! In addition, the wine hour is a fun (and free!) way to kick off your evening, so I highly recommend.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SerranoSF, General Manager at Serrano Hotel, responded to this review, April 26, 2013
Dear eliszewski,

I am so happy to read your review, I am really glad that you took advantage of our amenities. We hope your next visit won't be too far from now. Reach out to us if we can ever be of personal assistance.

Regards,
Deepak Mehra.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Solon, Ohio
Level 6 Contributor
156 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed April 23, 2013

Friendly staff, free wine reception each night(but wine was not good), clean modern rooms inan older/classic hotel. Vintage lobby that has been restored. An older hotel that doesn't has some of the charm but not the typical "aged" look of many older places. Would consider staying here again.

Room Tip: Some roooms are cramped while others have good space so ask about this at check-in
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OnAPlane2Day
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SerranoSF, General Manager at Serrano Hotel, responded to this review, April 24, 2013
Dear OnAPlane2Day,

Thank you for the comments, I am sad that you didn't enjoy our wine selection. I hope you got an opportunity to try out our award winning restaurant, but if not, there's always next time!

Come back and see us soon.

Regards,
Deepak Mehra.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunnyvale, California
Level 6 Contributor
81 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed April 22, 2013

This place does not look like the website pictures at all. The room was even smaller and the bathroom very, very tiny. The receptionist are nice and very helpful and they even have a HH for wine in the house until about 7pm if I recall starts at 5pm. The decoration was nice, people nice but too small for what the price paid for.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank funtaina25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SerranoSF, General Manager at Serrano Hotel, responded to this review, April 24, 2013
Dear funtaina25,

I am really sorry that you fond our rooms too small but I am pleased you enjoyed our staff and our hosted wine reception which, just to clarify for other readers, is every evening from 5pm to 6pm.

We hope you will be back soon and please reach out to me directly if I can ever be of personal assistance.

Regards,
Deepak Mehra.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Serrano Hotel

Property: Serrano Hotel
Address: 405 Taylor St, San Francisco, CA 94102-1765
Location: United States > California > San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in San Francisco
#46 Luxury Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Serrano Hotel 4*
Number of rooms: 236
Official Description (provided by the hotel):
The Serrano Hotel is steps away from Union Square, perfectly positioned in the Theater District of San Francisco. Our 236 rooms offer large picture windows, plush Frette bedding, mini bars, flat-panel TVs, and a variety of on-demand programming. Jasper's Corner Tap and Kitchen, located in the hotel, is open all day for a casual drink or bite to eat. Work off dinner at our fully equipped on-site fitness center featuring Precor equipment. Our hotel's focus on guest comfort and our outstanding location will ensure your stay in San Francisco will be exactly what you had in mind. ... more   less 
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Also Known As:
Kimpton San Francisco
Serrano Hotel San Francisco

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