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“Excellent place, great location!”
Review of Serrano Hotel

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Serrano Hotel
Ranked #97 of 229 Hotels in San Francisco
GreenLeadersPlatinum level
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Excellent place, great location!”
Reviewed October 2, 2012 via mobile

We stayed only for 3 nights but it was a great experience. 7 min walking (or even less) to the union square, large rooms - nice designed, free coffee and tea at the morning in the lobby and wine tasting afternoon. Surely will recommend it !

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alitka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jpagoadacruz, Front Office Manager at Serrano Hotel, responded to this review, October 3, 2012
Dear Alitka,

Thanks for recommending us, we certainly appreciate that! But also come back and see us.

Regards,
J.P. Pagoadacruz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,615 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (266)
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Singapore
Level 4 Contributor
46 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed October 1, 2012

If you can book a "valet parking included" package. Parking in central San Francisco is very expensive, especially overnight. Because our car was a SUV we were charged $59.28 per night (incl taxes) and you still have to wait at least 10mins before the car is available. I recommend that you return your rental car after your arrival, most companies have drop-off locations in the vicinity. Use a shuttle to the airport (we paid $11 per head) or hire a new car towards your end of the stay in the city.
The hotel was fine, most points of interest are within walking distance.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SimonSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jpagoadacruz, Front Office Manager at Serrano Hotel, responded to this review, October 3, 2012
Dear SimonSingapore,

I agree with you, San Francisco is such a walkable city that having a car can become more of a burden than it is helpful... unless you're driving out of the city. And I do, also, recommend booking the parking package because that way you will have all your expenses bundled up.

We hope to see you again soon, please feel free to reach out to me if I can be of personal assistance.

Regards,
J.P. Pagoadacruz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, WA
Level 5 Contributor
39 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed October 1, 2012

Stayed for 2 nights 9/28-9/30 on a pleasure trip. Convenient location off Union Square, neighborhood a bit dodgy at night but nothing unusual for a big city. Very close to Powell Street BART/MUNI stop. Hotel is nicely renovated and has a lot of character, which I prefer over a cookie-cutter chain hotel. Goldfish in the lobby! I arrived late on the 28th and the night auditor checked me in; he seemed a bit surly but he was quick, efficient, and explained the hotel's amenities and services. Comfortable bed, nice desk, attractive decor. I enjoyed being able to control the temperature. Small bathroom, but nice C.O. Bigelow amenities. Bathroom was fully stocked with cotton balls, q-tips, plenty of towels. Would stay here again.

Stayed September 2012, traveled solo
Helpful?
Thank dpenta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jpagoadacruz, Front Office Manager at Serrano Hotel, responded to this review, October 3, 2012
Dear dpenta,

I am really happy to read your kind comments, I am extremely happy to find out you would come back and visit us - Please feel free to reach out to me if I can ever be of personal assistance. We hope we will see you soon.

Regards,
J.P. Pagoadacruz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, MD
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 29, 2012

I'm reading these other reviews that rate this place pretty high, and I'm wondering if we stayed at the same hotel! Let me start by saying that this hotel stay was not my first choice, but it happened to be one of the cheapest among the hotels on my conference housing list. The hotel staff was very friendly and helpful upon check-in and very quick to fix things that weren't working (will get to that later), but that was the highlight of my stay. The hotel room was small with VERY thin walls. Not only could I hear my neighbor's phone conversations and comings and goings, but I was also awakened at 12 in the morning to car horns! The bed was ridiculously uncomfortable. The walls by the curtains were caked with dust. There was a lack of outlets in the room. The closet, when opened, reaked of stale mildewy air....no way would I wear the leopard robe hanging in it! The electrical system is a little faulty here. The air conditioner stopped working while I was sleeping the first night....I woke up drenched in sweat. The second day, I returned to my room to find the bathroom lights didn't work. The elevator also stopped working (but was fixed after a day). Because my room was on the 3rd floor, and the elevators had long waits (even when not broken), I opted to take the stairs to my room. Stairwells were dirty and foul-smelling. The only reason I did not rate this hotel as poor is because the staff were nice and the bathrooms were clean. I would have given this 2.5 stars if possible.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jahlygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jpagoadacruz, Front Office Manager at Serrano Hotel, responded to this review, October 3, 2012
Dear jahlygirl,

I am extremely disappointed to read your review. I am sorry to hear your experience with us was less than pleasant, it is certainly not how we are used to doing things around here so I would love more information so we can get the issues corrected. Please feel free to reach out to me at jp.pagoadacruz@kimptonhotels.com

Regards,
J.P. Pagoadacruz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 5 Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed September 28, 2012

This was our finale hotel of our trip and we were very happy with our room. The staff were great and very helpful, the hotel is in a great location almost on top of great shopping.
We were on the 17th floor and our room was clean and comfy. We had a cupboard full of odds bit and pieces which you could buy, there were things like a mini etch a sketch, playing cards and lots of other odd and fun bits. I would highly recommend this hotel to friends and family.

We loved the wine tasting in the evening the hotel put on, the wines were of a very high standard.

Frisco is a great city

Room Tip: You can use the hotel computer room to print off your boarding passes for free and wifi is free.
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ms247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jpagoadacruz, Front Office Manager at Serrano Hotel, responded to this review, September 29, 2012
Dear Ms247,

I am very happy to read your review. Thank you for the comments. I hope you got a chance to draw a masterpiece on that etch-a-sketch - we like to have our fun around here.

We'd love to have you visit us again, so feel free to reach out to me if I can ever be of personal assistance.

Regards,
J.P. Pagoadacruz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eugene, Oregon
2 reviews
Reviewed September 27, 2012

I booked our stay through Hotwire, and was excited to find that we'd be spending 5 nights in this beautiful hotel. I'd read through the many positive reviews for the Serrano - and was most impressed by J.P's personal responses to the majority of them. I emailed him to comment on that, and also mentioned that it was a special trip for us (my wife and I's bday, and first trip since we had our daughter 15 months ago.) When we checked in, there was a personal note from the staff wishing us happy birthday, along with a bottle of wine for us and applesauce for our little girl - waiting in a beautiful suite on the 17th floor. The view was lovely, the room perfect for a little girl who loves to run around, and the bed left us wishing we could take it home. Every member of the staff were so friendly, and no one even complained when we enjoyed the wine hour while our daughter made new friends with the other guests. It really made our trip fantastic. Thanks everyone - we'll definitely be back.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clint H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jpagoadacruz, Front Office Manager at Serrano Hotel, responded to this review, September 28, 2012
Dear Clint H,

I am so happy you enjoyed your stay with us! We were happy that you guys chose to come to our hotel and it was great meeting you guys. I can't wait for your next trip out here... and aren't our beds super comfortable? Well, let me know if I can be of assistance for future travel plans.

Regards,
J.P. Pagoadacruz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 27, 2012 via mobile

This hotel is in a great location in San Francisco, it's right opposite the Hilton. The rooms are clean and comfortable, the staff are friendly and professional. The breakfast is great. The only down side is there are no coffee/ tea making facilities in the room, but they do have a coffee bar in the reception area, which solves that problem. Overall a great experience.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mancehstertraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jpagoadacruz, Front Office Manager at Serrano Hotel, responded to this review, September 28, 2012
Dear mancehstertraveller,

Thank you for your review, I am glad to find out that you had a great experience, we hope to see you again soon. Please feel free to reach out to me directly if I can ever be of personal assistance.

Regards,
J.P. Pagoadacruz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Serrano Hotel

Property: Serrano Hotel
Address: 405 Taylor St, San Francisco, CA 94102-1765
Location: United States > California > San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in San Francisco
#47 Luxury Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Serrano Hotel 4*
Number of rooms: 236
Official Description (provided by the hotel):
The Serrano Hotel is steps away from Union Square, perfectly positioned in the Theater District of San Francisco. Our 236 rooms offer large picture windows, plush Frette bedding, mini bars, flat-panel TVs, and a variety of on-demand programming. Jasper's Corner Tap and Kitchen, located in the hotel, is open all day for a casual drink or bite to eat. Work off dinner at our fully equipped on-site fitness center featuring Precor equipment. Our hotel's focus on guest comfort and our outstanding location will ensure your stay in San Francisco will be exactly what you had in mind. ... more   less 
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Also Known As:
Kimpton San Francisco
Serrano Hotel San Francisco

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