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Reviewed April 27, 2018 via mobile

This hotel is very clean compared to other US hotel. Downside is there’s only one bar and the bar closes at 12am. Room is relatively small but bathroom is spacious. Hotel room is relatively expensive compare to what it offers.

Date of stay: April 2018
Trip type: Traveled solo
1  Thank Regqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2018

Nikko is an excellent hotel. Front desk service is fine, but housekeeping is excellent both in terms of cleaning and turn down. The rooms are very nicely appointed, well insulated from adjacent rooms in terms of noise, and well sized. The one complaint would be that our room had a sliding bathroom door and it didn't full close, leaving about a 2 inch opening even when "closed."

Date of stay: April 2018
Trip type: Traveled as a couple
1  Thank dpakman91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle O, Guest Relations Manager at Hotel Nikko San Francisco, responded to this reviewResponded April 23, 2018

Dear David P,

Thank you so much for your kind review! We appreciate your comment regarding your shower door not fully closing; If you would be so kind as to contact me directly so we can check the guest room you stayed in to ensure the shower is closing properly.

Sincerely,
Danielle Ortega
Hotel Nikko San Francisco
415-394-1111

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2018 via mobile

Just returned from a 3 location trip to USA and spent 6 days at Hotel Nikko in San Francisco. The standard of the rooms are great and the staff were very helpful. The restaurant and bar are beautiful too and child friendly. Lovely inside pool (glass ceiling and walls) and jacuzzi and good gym too. An outside feeling inside! There is a lovely elevated terrace to relax at with comfortable outdoor sofas if weather is good too. All in all, great central location and superb hotel.

Date of stay: April 2018
Trip type: Traveled with family
Thank Rosey300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle O, Guest Relations Manager at Hotel Nikko San Francisco, responded to this reviewResponded April 23, 2018

Dear Rosey300,

Thank you very much for posting this fantastic review. It makes us happy to know we provided you with the 5-star service we strive for with every guest that walks through our doors.

I hope we can welcome you back very soon.

Sincerely,
Danielle Ortega
Hotel Nikko San Francisco

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2018

Given the stylish room and excellent bed+bedding, we had a wonderful stay at the hotel. The service we received was somewhat inconsistent. For instance, we experienced missing towels and shampoos after cleaning and an unfriendly checkout. Beyond these, we received good service.

There was no shoehorn in the room, but they delivered a tiny plastic one after we asked. When we arrived, the outer surface of a white(!) dustbin was disgustingly dirty, but the bin was cleaned after we asked for it.

The breakfast is ok, but not particularly great. We ate Japanese breakfast almost every day. The quality was good, but rice unfortunately overcooked.

I had to work in the room as this was a business trip and was bothered by the lack of working desk (apparently they got rid of desks after the recent refurbishing). The staff delivered a tiny folding working desk with a comfortable chair after I requested. Upper floor vip area was comfortable for working. However, I would not personally choose this hotel for business in the future for this reason.

Room tip: Deluxe rooms are stylish.
Date of stay: March 2018
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank xxxhannaxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2018 via mobile

Room cards didn't work multiple times, and we were locked out for 20 minutes before an employee showed up. He was supposed to return with newly activated cards and never did. Poor bed quality and loud thermostat noises made it tough to sleep. Iron cord did not lock and kept rolling back into the iron base while ironing. Overall, very poor experience for such a high price. Location is great

Date of stay: April 2018
Trip type: Traveled on business
Thank Anthony19932
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle O, Guest Relations Manager at Hotel Nikko San Francisco, responded to this reviewResponded April 23, 2018

Dear Anthony19932,

I'm very sorry to hear about your experience with us and we would like to discuss it further if you are amenable.

Please contact me directly at your earliest convenience.

Sincerely,
Danielle Ortega
Hotel Nikko San Francisco
415-394-1111

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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