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“Hotel Nikko”

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Hotel Nikko San Francisco
Ranked #32 of 229 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Ann Arbor, Michigan
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Hotel Nikko”
Reviewed May 29, 2014

The service at this hotel was amazing. The concierge helped me out with a wine tour that I had planned online earlier and kept me informed throughout the process; had to pass it along to the concierge on duty the next morning and both did an excellent job of sorting things out. The front desk staff offered complimentary wine when I asked about buying some at the restaurant. The restaurant staff at Anzu were equally helpful in offering complimentary fare. The price was right for conference attendees but a little pricey without the discount for the average person.

Room Tip: I asked for a quiet room and got one at the back of the hotel away from noisy traffic and walkers...
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Oksana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NikkoGal, Social Media-Community Manager at Hotel Nikko San Francisco, responded to this review, June 5, 2014
Oksana,
Thank you so much for the "amazing" 5 circle rating and especially highlighting the exceptional customer service at Hotel Nikko, that's something that makes us very proud. See you soon!

Happy Travels,
Anne Hudson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,610 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Lincoln, Nebraska
Level 6 Contributor
90 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed May 29, 2014

Hotel staff is very courteous and accommodating, wonderful to deal with unfortunately the hot tub did not work our entire stay and the size of the rooms is too small for a 4 star hotel. Beds are very comfortable, bathrooms are nicely sized, decent water pressure. The hotel itself is very clean. Anzu is a fantastic place to eat. Good location but go towards the Union Square area when venturing out going west just a few blocks puts you in a rough neighborhood.

Room Tip: Higher floors are better, stay towards Union Square when walking around.
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  • Stayed May 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank KevinBromagen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NikkoGal, Social Media-Community Manager at Hotel Nikko San Francisco, responded to this review, June 5, 2014
Hello KevinBromagen!

We are so glad that overall you found your room and staff exceptional. Thank you for a 4 circle rating. I will pass the compliments to the Chef at Anzu Restaurant and the comments about the neighborhood to the SF City management.

Thanks for making Hotel Nikko your San Francisco hotel of choice!
Best,
Anne Hudson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
Level 5 Contributor
63 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed May 29, 2014

My wife and I spent four nights at Hotel Nikko while I attended a meeting there. From the outset everyone was pleasant and very helpful including the front desk and concierge. We had requested a small refrigerator (no additional charge) and it was in our room when we arrived. The room was bright and not too small as others have mentioned. The bed was extremely comfortable with great pillows. The bathroom was huge by usual hotel standards. We were on the 12th floor and heard some street noise but it was not disruptive. The hotel fitness center was closed which my wife was disappointed about but free access to the Hilton fitness center across the street was provided. The hotel location is great for shopping and dining with many options from high-end on down for both. The hotel is only a few blocks from the Bart station.

Room Tip: Request upper floor.
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jorge007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NikkoGal, Social Media-Community Manager at Hotel Nikko San Francisco, responded to this review, June 5, 2014
jorge007 (Great name by the way!) Hello!
Fantastic! You made our day with a perfect 5 circle rating. We do hope you and your wife will return for a visit with Hotel Nikko soon. Our fitness center renovations are complete. So, come back and enjoy an evening swim in the atrium pool.

Happy Travels,
Anne Hudson
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ny
Level 4 Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 28, 2014

We spent two nights at Hotel Nikko during a recent visit to San Francisco. It is in the "heart" of Japantown. The room is on the small side, but quite clean. The king bed was very comnfortable and the city views were great. The bathroom is the focal point, with a traditional Japanese stool and a soaking tub.

Room Tip: An upper floor affords better views.
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ibfinetwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NikkoGal, Social Media-Community Manager at Hotel Nikko San Francisco, responded to this review, June 5, 2014
ibfinetoo hello!
Thank you for a 4 circle rating we're glad you enjoyed your stay. See you again soon!


Warm Regards,
Anne Hudson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 28, 2014

I think I just found my regular hotel for all of my San Francisco trips, business or pleasure. Restaurants are well decorated, and offer fantastic choices if you choose to eat or drink on site. If not, you are a short walk from Union square, and a comfortable walk to China Town or North Beach. Beds are uniquely arranged and the beds are the best I've had in SF. Bathrooms are amazing, and the towels are very soft to the skin. Only complaint is the fitness area and pool are at an extra cost. But still wont keep me from rating the property as Excellent.

Room Tip: Spa and pool are an added charge. Parking is pricey, but it is San Francisco.
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Erichooter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NikkoGal, Social Media-Community Manager at Hotel Nikko San Francisco, responded to this review, June 5, 2014
Erichooter,
Thank you, Thank You, Thank You! You made our day with five stars and the magic words" your new, regular San Francisco Hotel."

Hurry back and when you do take a look at tha good value if you decide Special Packages on the Hotel Nikko website for deals on upgraded rooms and that include amenities. Also the Health Club/Gym charge is a flat rate, $20 for the entire stay, so a good value if you decide to do an add on instead.

Best,
Anne Hudson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 28, 2014

I stayed here for seven nights in May of 2014. By the end of my seven nights I was ready to be home. The room was not overly large, but was not the smallest room I've stayed in. The staff was very helpful and very polite. The hotel was a few blocks away from the Moscone Center, where I was attending a conference. It is also within a couple blocks of the trolley, trains, and bus stops. San Francisco mass transit is a little confusing, so I was glad to have the concierge at the hotel to help.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bencurry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NikkoGal, Social Media-Community Manager at Hotel Nikko San Francisco, responded to this review, June 5, 2014
bencurry hello!
We're so glad we were able to be your home away from home during your May visit. Thank you for taking the time to share with us that the staff at Hotel Nikko were very helpful too. We appreciate your 4 circle rating.

All the Best,
Anne Hudson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Benton, Louisiana
Level 5 Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed May 28, 2014

I attended a conference at this hotel. Everything I wanted to do was within easy walking distance of the hotel. The room was large and nicely appointed with a great view of the city. The employees were friendly and helpful.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pat G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NikkoGal, Social Media-Community Manager at Hotel Nikko San Francisco, responded to this review, June 5, 2014
Pat G.!
Thank you we're so glad we added to your conference experience AND exceeded expectations. We hope you'll return for a visit for business or pleasure soon.

Happy Travels,
Anne Hudson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Nikko San Francisco

Property: Hotel Nikko San Francisco
Address: 222 Mason Street, San Francisco, CA 94102
Phone Number:
Location: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in San Francisco
#12 Business Hotel in San Francisco
#21 Luxury Hotel in San Francisco
#26 Green Hotel in San Francisco
#40 Romantic Hotel in San Francisco
#42 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Nikko San Francisco 4*
Number of rooms: 532
Official Description (provided by the hotel):
Experience the fine art of hospitality and the ultimate in personal service set in the midst of a city world-famous for its charming history and its cutting-edge style. Hotel Nikko, just steps from Union Square in the heart of San Francisco, is an ideal destination for business travel or a special getaway. Hotel Nikko offers 510 elegantly appointed rooms and 22 suites. Guests are pampered by such amenities as Subarashee Yume pillow-top beds, high-speed Internet access, large flat panel televisions, stereos and CD players. Room service is available 24 hours each day. The Imperial Club rooms on the top floors provide breathtaking views of the city and offer special features such as Vibe TV viewed through the bathroom mirrors and luxurious Subarashee Ame showers. The exclusive Imperial Club Lounge serves a light breakfast each morning, and a wine and beer reception each evening. Guests enjoy our indoor fifteen-meter heated pool and whirlpool bathed in natural light from atrium windows. Hotel Nikko also features a 10,000 square foot health club that's open 24 hours, offering the latest in cardiovascular and weight equipment as well as men's and women's steam rooms and dry saunas. Massages, including traditional Shiatsu massages, are available by appointment. Our exquisite ballroom is a stunning venue for weddings, other social events and business meetings. The hotel also offers thirteen other function room and boardrooms, all with windows for natural light and impressive views of the city and the bay. Whether you are planning a simple conference for ten or a lavish gala for eight hundred, Hotel Nikko San Francisco will do everything to ensure your event is a stirring success. The elegant and intimate Restaurant ANZU is one of San Francisco's most acclaimed dining experiences. Here, European and Japanese culinary traditions reinvent one another creating a whole new delicious gourmet culture; and guests at ANZU's exclusive Sushi Bar are treated to an incomparable menu of fresh fish. ANZU serves breakfast, lunch and dinner, and on Sunday it presents its lavish Sunday Brunch. Our full bar with its breadth of wines and cocktails, displays an exciting imagination with its extensive menu of specialty cocktails and signature sake martinis. The lobby level Kanpai Lounge offers light cuisine, a full bar, specialty martinis, an extensive wine list and unique coffee and tea drinks. ... more   less 
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Also Known As:
Nikko San Francisco
San Francisco Nikko
Nikko Hotel San Francisco

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