I stayed at the Nikko several years ago and experienced the rooms to be clean and tastefully appointed. The staff was gracious. During our recent trip to San Francisco, we again stayed at the Nikko. As we were trying to use up some airline miles, we booked our room with miles. My rough conversion formula of miles=$ suggested we were paying more than if we had booked at the current rate. Our booking with miles apparently only qualified us for a room that was sub-par. It was tiny and tired. The carpet was very dirty and the walls were scuffed up (perhaps because the room was so narrow, it was easy to scape up against them). There was also mildew in the grouting of the shower. At check-in the receptionist offered us an upgrade for an additional per night fee. We declined since we believed we had already "overpaid" for the room. It was disappointing. In sum, the building is lovely, but if you book with miles you will be offered their least desirable rooms with a sales pitch to upgrade.
- Official Description (provided by the hotel):
- Retreat to Hotel Nikko in San Francisco, where personalized service meets cutting-edge style. Our hotel is set in the heart of the city, just steps from Union Square shops and restaurants, making it the ideal destination for both business and leisure travel. Our four-diamond rated property features 532 guest rooms and 22 suites, each with pillow-top beds, high-speed internet, and a wealth of modern amenities. ... more less
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- Also Known As:
- Nikko San Francisco
- San Francisco Nikko
- Nikko Hotel San Francisco