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“Great location; not a good choice for using miles”

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Hotel Nikko San Francisco
Ranked #32 of 229 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Denver, CO
Level 5 Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Great location; not a good choice for using miles”
Reviewed March 4, 2013

I stayed at the Nikko several years ago and experienced the rooms to be clean and tastefully appointed. The staff was gracious. During our recent trip to San Francisco, we again stayed at the Nikko. As we were trying to use up some airline miles, we booked our room with miles. My rough conversion formula of miles=$ suggested we were paying more than if we had booked at the current rate. Our booking with miles apparently only qualified us for a room that was sub-par. It was tiny and tired. The carpet was very dirty and the walls were scuffed up (perhaps because the room was so narrow, it was easy to scape up against them). There was also mildew in the grouting of the shower. At check-in the receptionist offered us an upgrade for an additional per night fee. We declined since we believed we had already "overpaid" for the room. It was disappointing. In sum, the building is lovely, but if you book with miles you will be offered their least desirable rooms with a sales pitch to upgrade.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank layla317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,641 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (566)
Date | Rating
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English first
New York City, New York
Level 4 Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 4, 2013

The Nikko was a perfectly okay hotel, but it starts to annoy you when you learn that they want to charge about $16 for wi-fi--and of course you need wi-fi. And you look at a small bottle of water on a table and see that it costs $6. Even turning on the TV is a battle to avoid premium charges, which I won by turning it off.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank WJClinton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NikkoGal, Outlet Sales and Marketing Manager at Hotel Nikko San Francisco, responded to this review, March 22, 2013
Dear WJClinton,
Thank you for your feedback. We’re glad you enjoyed your stay at our hotel. By booking on our own website hotelnikkosf.com, the internet fee will be waived for one device for the duration of your stay.

Sincerely,
Marcia Striffeler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Level 6 Contributor
192 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed March 3, 2013

Definitely recommend this hotel, especially for the big rooms and super comfortable beds. The gym and pool are great!

The location is in the centre of SFO right next to Union Square - perfect.

I would recommend eating out as the restaurant/room service is nothing special and very Japanese focused, so if this is not your thing then avoid!

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Englishguy85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NikkoGal, Outlet Sales and Marketing Manager at Hotel Nikko San Francisco, responded to this review, March 22, 2013
Dear Englishguy85,
Thank you for your feedback. We’re so happy you enjoyed your trip to San Francisco and your stay at our hotel. The restaurant offers Asian Inspired California cuisine. There is a selection of sushi, but also local favorites like roast chicken and steak for lunch and dinner and pancakes, French toast and eggs for breakfast. We hope you will try ANZU Restaurant on your next visit!

Sincerely,
Marcia Striffeler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level 6 Contributor
163 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed March 3, 2013

Stayed here as part of a business meeting over two days and then a couple more nights. Given the competion this hotel is the definition of average....everything worked but there is absolutely nothing that is better than the competitors. Location is good for Union Square. Staff were OK on check-in but no real interest in me as an individual and I cannot recall any of them. Overall this had nothing Japanese about it apart from a few posters - where is the Japanese service? Couldn't get into a restaurant we wanted to visit so the concierge recommended one on the same block and it was really bad.

The room was comfortable and large and bathroom was good. It had all the things I needed (free internet, iron, coffee) but lacked any colour or character - 'US hotel beige' best sums it up. This overall feeling prevades the whole building - no character.

Only ate in the hotel as part of the conference and the food was really disappointing - the main course of the main conference dinner was a mix of fish and steak but everything on the plate had a strange taste like they had cooked everything in old oil. I didnt eat it which is the first time for a year or two.

Given the price I wouldn't stay here when there are so many better in SF.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank skoyen89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NikkoGal, Marketing Manager at Hotel Nikko San Francisco, responded to this review, March 28, 2013
Dear skoyen 89
OUCH! This review stings, but it also helps us to improve. We have used your review in a management training class. We hope that you will return to experience the improvements.
Thank you for your comments rest assured that we do react!
Sincerely,
Marcia Striffeler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philippines
Level 5 Contributor
61 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed March 3, 2013

Central location by Union Square where you can do all your shopping. We also caught the tour bus at Union Square. Cable car and streetcar are also nearby.

The room is nice, clean and comfortable. Not exactly modern but not old/worn out. Nice view of the city. Staff were helpful with our needs. Starbucks in the hotel is crowded for breakfast.

Got surprised by the homeless population in SF. There are some outside the hotel.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank packflashpack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NikkoGal, Outlet Sales and Marketing Manager at Hotel Nikko San Francisco, responded to this review, March 22, 2013
Dear packflashpack,
Thank you for your review and your kind words about our staff. I’m glad you enjoyed the location of our hotel, including its close proximity to many of the city’s attractions.
We hope you come back soon to see the rest of this amazing city.

Warm regards,
Marcia Striffeler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Level 4 Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed March 2, 2013

Nice room in a good location near Union Square (added bonus: it’s close to the Powell St station if you catch the BART from the airport). Everything was comfortable, modern and clean (apart from some skid marks in the toilet when we arrived!). One annoying thing was that there were lots of extra charges if you wanted things like swimming pool access or internet. Also, the extractor fan in our bathroom was broken.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EchidnandKiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NikkoGal, Outlet Sales and Marketing Manager at Hotel Nikko San Francisco, responded to this review, March 22, 2013
Dear EchidandKiwi,
Thank you for your review. Additional optional services and fees are included on the FAQs page on our website. Also booking through the TripAdvisor link to our page will give you free internet for one device.
We look forward to seeing you again soon!

Sincerely,
Marcia Striffeler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed March 1, 2013

I’ve stayed at this hotel numerous times and has exceeded my expectations every time.
Was amazing and it made our stay very special. Jason Ngo, front desk manager, was very exceptional, he set up a very nice room and extremely helpful. We upgraded into a junior suite with the superior city view, spacious living area, cozy bed, which by the way, well wirth the cost of the upgrade. I really enjoyed my stay her and would highly recommend it to everyone

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nikki F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NikkoGal, Outlet Sales and Marketing Manager at Hotel Nikko San Francisco, responded to this review, March 22, 2013
Dear Nikki F,
Thank you for your review. We’re glad you had a great time at our hotel, and we will definitely pass on your kind words to Jason. We hope you’ve been doing well and hope to see you back soon!

Warm regards,
Marcia Striffeler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Nikko San Francisco

Property: Hotel Nikko San Francisco
Address: 222 Mason St, San Francisco, CA 94102
Phone Number:
Location: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in San Francisco
#12 Business Hotel in San Francisco
#21 Luxury Hotel in San Francisco
#26 Green Hotel in San Francisco
#40 Romantic Hotel in San Francisco
#42 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Nikko San Francisco 4*
Number of rooms: 532
Official Description (provided by the hotel):
Retreat to Hotel Nikko in San Francisco, where personalized service meets cutting-edge style. Our hotel is set in the heart of the city, just steps from Union Square shops and restaurants, making it the ideal destination for both business and leisure travel. Our four-diamond rated property features 532 guest rooms and 22 suites, each with pillow-top beds, high-speed internet, and a wealth of modern amenities. ... more   less 
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Also Known As:
Nikko San Francisco
San Francisco Nikko
Nikko Hotel San Francisco

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