The advantage of staying here is the location if you want to stay in the heart of Union Square. It is an easy walk up Powell St from the metro.
Unfortunately, we did not enjoy our stay here at all. I have wrote to Management a week ago via email and have not had a response.
We booked and were allocated a queen room with private bathroom. Appallingly, it was located directly next to and opposite the shared facilities at the end of the corridor on level 5. We were disturbed throughout the night with people going too and from. The place was not full when we stayed, no reason to be given this choice of room.
The customer service was absolutely appalling. When we arrived, the girl behind the desk did not even look up from her computer to greet us or check us in. We experienced this attitude from all staff throughout our stay. I note that many reviews praise the customer service so I don't know whether there are new people on board or if we were just extremely unlucky. Quite incredible how lack of respect from hotel staff affects ones stay!
If you are used to budget hotels - as we are - then this place doesn't even compare. It is sterile (our room stank of chemicals), there is a depressing common room on level 2 with laundry facilities (reception don't sell soap or change - may as well go to a laundromat by the time you get both!) and no warmth about the place.
Not one to nitpick at all (refer to my other reviews), but the Herbert was beyond disappointing and not value for money, at all. Go elsewhere.
- Official Description (provided by the hotel):
- The Herbert Hotel is a small historic hotel located on the Powell Street Cable Car line at legendary Union Square, San Francisco, California. Newly designed and renovated, the hotel offers style, location and affordability unmatched in the city center. Conveniently located in the heart of the city, the Herbert is a short walk from San Francisco's many attractions. Restaurants, shops galleries and theaters are just outside our door. Moscone Center, Chinatown, the Museum of Modern Art and the world's most fabulous stores are a short walk away. Our 99 guest rooms are newly designed and renovated. All of our rooms come with high speed internet access. We offer suites and single rooms at affordable prices as well as double and triple connecting rooms that are ideal for families. Offering modern hotel amenities and a classic San Francisco hotel, The Herbert is ideal for families as as well as business and leisure travelers. Enjoy the comfort of clean and well-equipped accommodations at a fraction of the price of typical downtown San Francisco hotels. Make a reservation today! ... more less
- Reservation Options:
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- Also Known As:
- Herbert Hotel San Francisco