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“Poor Management Noisy and Rude staff ” 1 of 5 bubbles
Review of Adante Hotel

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Adante Hotel
Ranked #176 of 230 Hotels in San Francisco
New york
Level Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Poor Management Noisy and Rude staff ”
1 of 5 bubbles Reviewed May 28, 2014 via mobile

This use to be called Geary Hotel Owned and Managed by Chinese . I stayed there before for about 6 months and even the quality of the room were in bad condition then but the service was great then.
I checked in to this hotel after I called and told the rooms are all remodeled and that hotel is in a great condition but us found it false. I talked to the guy over the phone before check in and he was very nice over the phone but when I checked in he was extremely Rude. ( a Philippino Gentleman at his 60 ). He wouldn't even make eye contact and yet all he was asking was credit card and taking Tagalog in his own world while he was working. Finally we have offered the room he claimed was fully remodeled and funny that I stayed in the same room over 14 years ago and to be honest with you the room was just crap. I have to admit the room was painted ( poor quality ) and Hand Sink was cracked ( I have pictures of it ) also stinky as the old over 20 years old carpet was still there on the floor. And when I complain to the guy at reception simply he ignored and said I must complain to Latino Manager as he replied !!??
The toilet flush was had problem and water was running the entire night and making noise . Water was licking from the sink and I found it extremely dangerous . The breakfast and area of breakfast was a total joke. There were only few I would say about 6 at the most 8 people that could eat at the same time and there was a line to get in to the breakfast counter that all you could find was the Old ( at least a week old ) Fruits and some breads and jams and hot water and coffees and teas.
The manager was a nice and polite man and when I complain about my past stay and new management he basically didn't do anything even trying to make it up for what his staff did and there was no apology for his bad staff behavior and all he said was that the guy is old and can't change him.
The location of this hotel is pretty good but sure Dirty with garbage all over the walkway or street ( I guess that's the beauty of San Francisco downtown - I'm also from here and lived here many years ) . If you would just spend another 20 or 30 more bucks I guarantee you will be more happy staying I. Other places . I forgot to say that at this hotel they are still under constructions and pretty noisy after 8am and the emergency staircases or windows are in a poor condition as I have checked them myself since I use to live here in this hotel in past.
I hope the new Indian owners read my comments and do something about improving their business as they are going backwards rather forward .

Stayed May 2014, traveled as a couple
Helpful?
3 Thank Bambinoamericano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
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CA
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed May 28, 2014

Great location, but I would say it's rather old and I think the floor is slanted! The rooms were small and the furniture was old. The man at the front counter was great! So nice & even gave us tips on the parking. Overall it was a standard hotel stay.

  • Stayed May 2014
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank LyssaMM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level Contributor
32 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed May 25, 2014

Hotel Adante is not luxurious by any definition. It's dated, the rooms are small, there is no AC and the neighborhood is dodgy. But there is reliable in-room WiFi and hot water, it's reasonably quiet, you can find complementary coffee both in-room and downstairs, and the price is right. It's a good choice for a downtown SFO hotel if you're on a budget. And while it is on the edge of a not-so-nice area, there are plenty of convenience stores and restaurants within a short walk, and the hotel overall feels secure.

Do keep the bathroom door closed while showering as you may otherwise set off the smoke alarm!

  • Stayed May 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank GottaLottaMiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
78 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed May 13, 2014

Stayed here on a quick business trip. Location was great. Hotel was really really old, but they are in the middle of painting and sprucing the place up. Free internet worked well. Free breakfast was pretty sad, toast or waffles. No protein and no real coffee (weird instant). Ended up grabbing something at a coffee shop before heading into my meetings. Its a value hotel, so I don't get the reviews that knock it because they don't have a bellhop. If you want that, stay at the Four Seasons or something. This was perfectly fine as a crash pad on a business trip for 2 women. We both felt our rooms were clean and safe. My only real picky thing was my room had a hot tub in the shower, and just a personal thing but I think that is a bit gross. I admit to wearing flip flops in the shower.

Getting up and down the elevator in the morning can be a bit of a trick as housekeeping is using to get up an down stairs as well and the laundry carts fill up the whole thing. The stairs weren't an option for me because I have a really bad knee, but the workers there mentioned they were thinking they'd need to put in a service elevator. Don't know if that would happen, but it would really improve the guest experience if they did.

  • Stayed May 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank savingparadise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed April 3, 2014

The price tells you that you are not staying somewhere really posh, but if you are looking for a clean room and a roof over your head this is a good place to stay. We had a suite for $109 each night. Although the breakfast was only toast, frozen waffles, coffee, and OJ, it was FREE. That saved us a lot of money as we were a family of 4 staying for 3 nights. The staff was very helpful.

Location was convenient since you could walk about 4 blocks to union square and catch a nearby cable car or street car to Fisherman's Wharf. It is on the edge of the "good" part of town, so you don't want to go any further on Geary street than the hotel.

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank carrie k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed March 30, 2014

Nothing wrong with the Hotel but management refuse to answer my emails and return the security deposit. Cant help feeling "RIPPED OFF"
It is considered polite to answer emails, how long does it take.
It is also polite to return security deposits in a timely manner, not make the deduction a week after I have left the city.

Stayed March 2014, traveled with friends
Helpful?
1 Thank Danny D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maple Grove, Minnesota
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 bubbles Reviewed February 27, 2014

Thanks to a huge conference at the Moscone Center, I was forced to book this hotel for a 2-night stay. The price was great, less than $100 a night. It's on the edge of the Tenderloin District, so you generally want to avoid heading south or west on Geary in the dark, but it's within reasonable walking distance to the Financial District.

The building is older, the room was small, the bed was marginally comfortable, and it had an old tube TV. But, overall it was nominal. There's no hourly rate, and there's no a "la carte menu" on the hotel room door (but there are several "massage" parlors a short walk away). As far as I could tell, no one died in my room... I think.

Like so many of these little hotels in San Francisco, if you just need a place to sleep at night, and you don't leave your valuables in your room, this place will work.

Room Tip: If you're looking for a "good room" here, try another hotel, it's not that sort of...
See more room tips
  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank neeho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Adante Hotel

Property: Adante Hotel
Address: 610 Geary St, San Francisco, CA 94102-1647 (Formerly Quality Inn At Union Square)
Phone Number:
Location: United States > California > San Francisco
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #176 of 230 Hotels in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Adante Hotel 2*
Number of rooms: 93
Official Description (provided by the hotel):
The Adante Hotel is a premier boutique hotel located in the heart of San Francisco, just three blocks from Union Square, cable cars, theatres and world class fine dining. Catering to both business and pleasure travelers, the Adante boasts a residential influence, a romantic setting and deluxe amenities like high speed Internet in every room. The Adante Hotel's 93 guest rooms were recently updated with a sleek modern appeal. ... more   less 
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Also Known As:
Adante San Francisco
Adante Hotel San Francisco

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