This weekend, we visited the Stanford Court for the first time since the Marriott management ended, and really felt the difference in a negative way. First, despite our best Internet shopping efforts, our rate was 2.5 times our previous rates, and we have pretty high expectations for a room that costs nearly $400 per night - for a standard, non view room, prior to the $57 plus tax parking charge. In the past, we have visited 1-3 times a year, over several years. Personal expense, usually getaways from LA. We enjoyed Marriott niceties like early checkin, free upgrades to better views, extra towels and blankets per our profile. None of that carried forward - guess we should have thought to ask for that blanket upon making reservations. Paid upgrades were offered by email, and very confusing (for example, referencing wi fi when wi fi is free to all?). We opted to skip the "double bed, better view" upgrade upon check in and wound up with an awful rooftop machinery view, doors from several yelling kids incidents. Not what we were looking for in a romance getaway. Bed and linens were fine. Wi fi was free and worked well. The rest of the room situation was rundown and problematic. Bathroom: housekeeping forgot half the towels, brought them up when we called. Amenities were weird and weak. Shower pressure was waning - worse than we remembered. The bath is way, way not luxurious in any way, or worthy of the rate. Temperature controls were on and off and kept us up either hot or cold much of the night. TV service was intermittent - something wrong with the signal. Look, we love the legacy and location of the Stanford Court. Unfortunately, the city had decided to suspend cable cars during the Sunday of our visit, due to riot concerns having to do with the big football game. Wish we had known that before booking. So - the location really didn't serve us after all (did enjoy the walk down to Chinatown one night). As to the staff, well, let's just say we miss the Marriott concern for guests, welcoming attitude, return guest experience (and we are not even Gold Marriott guests). We miss the Marriott attention to detail - and important details of the guest experience. With the exception of the kind bellman who greeted us upon arrival and the young man who brought us the forgotten hand and face towels, all employees we encountered seemed rather cold, distant and preoccupied. I read recently that the hotel is seeking a hip, new vibe. Good luck with that.
- Official Description (provided by the hotel):
- Stanford Court San Francisco is fresh, fashionable and at the center of everything savvy visitors want to see and do. Enjoy sweeping views of the city, the bay and the majestic Golden Gate Bridge from our convenient location atop historic Nob Hill. Discover the best of San Francisco's charm and character while enjoying our contemporary boutique hotel as your home base.An ideal location, we are conveniently situated in Nob Hill close to premier shopping, dining, and attractions in Union Square. We are steps to the historic cable cars, a short walk to Chinatown, Fisherman's Wharf, Union Square and the Ferry Building.393 newly-renovated rooms and suites, offering cool, contemporary accommodations. Three cable car lines running directly in front of the hotel, waiting to whisk you to San Francisco’s hottest neighborhoods and landmarks ... more less
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- Also Known As:
- Renaissance Stanford Court Hotel San Francisco
- Renaissance Hotel San Francisco
- Renaissance San Francisco
- San Francisco Renaissance