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Ways to Experience The San Francisco Dungeon
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Reviewed February 20, 2018

If I only had time to do one thing, and this was one of them, i'd probably choose the other! It was fun, and the actors were great at getting the audience involved. I did retain a bit of history, which was great, but it did drag on a little. The drop was NOT a ride, it was fit for a 2 year old. Bit of a waste of time to be honest, may be ok for kids?

1  Thank RescuedVegan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dalia G, General Manager at The San Francisco Dungeon, responded to this reviewResponded March 22, 2018

Hi,
Thanks for the feedback. We definitely don't recommend a 2 year old or anyone under 10 to come to the Dungeon, but do appreciate that it's not for everyone. I'll let the actors know that you appreciate their work. Thanks again!

Take care,
Dalia

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Reviewed February 19, 2018

A thrilling hour-long walk through San Francisco's dark history. The actors did a great job, and the drop at the end was a fun end!

Thank javiesquire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dalia G, General Manager at The San Francisco Dungeon, responded to this reviewResponded March 22, 2018

Hi there!
Thanks for the awesome review! Glad you had fun and I'll be sure to tell the actors you thought they did a great job.

Thanks again!
-Dalia

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Reviewed February 14, 2018

We booked online and save $10 and visited before 2pm. there was only a few of us doing it at this time. the show last just over an hour and found it very well done and comparable to the Edinburgh and London dungeon. The props and actors were excellent and it gave us a bit of history of San Francisco. enjoyed the little boat ride. the Alcatraz drop was ok- a bit predictable and felt a bit short but over wise felt was a good over all experience.

Thank DrWendyNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dalia G, General Manager at The San Francisco Dungeon, responded to this reviewResponded March 22, 2018

Hey there, Dr. Wendy!
Thanks so much for the great review and feedback. I will make sure to flaunt this review in front of the teams at London and Edinburgh. They'll be thrilled, I'm sure. If you find yourself back in SF between now and April 22nd, we have a whole new show for you called "Blackout". Thanks again for the review and I hope we see you again.

Take care!
-Dalia

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Reviewed February 12, 2018 via mobile

So I researched this online and it sounded fun! I looked at the restrictions and it sounded like we all were fine to go in my group. We bought tickets online......during our tour we were on the boat and there was a fire alarm that went off. Okay....so we were led outside and waited across the street with an actor. Finally after the fire department determined there wasn't a fire, we were led back into the boat to where we left off. We got to the drop ride which is the part I was most excited about. They told everyone if anyone had health issues or were "healthier eaters" then they couldn't ride. I'm a little overweight but I didn't think anything of it.

We got in the seats.....pulled the bar down. It locked. They guy came through and checked the row of riders and made sure all of them were locked, including mine. Yay! Time to ride. Nope-a few minutes later he came back and told me "I'm going to have to ask you to get off due to safety reasons." I was in shock! I'm too fat for it?? He unlocked my bar and I grabbed my stuff and left. I was mortified! The rest of the row just looked at me. I went out and two girls that were trying to sell me my picture were shocked that I couldn't ride. How does one know if they are too fat? I don't understand. There were guys in there that had bigger waists than me (they were in a few rows behind me). I was soooo embarrassed. I instantly wanted to cry. They need to have a sign posted that says "if you are even mildly overweight, you may be asked to leave." If I would've seen that I would've declined the ride because I wouldn't want the humiliation that goes with being told to leave in front of people. I'm going to include a photo of me taken the day before-so if you are overweight at all-you'll probably be asked to leave-even if the bar locks! I'm now going home and stressing about my appearance. I feel awful about myself. Self esteem has been shot. I've never had an issue with not being able to ride a ride. I was shocked I had to be unlocked and told to leave and yet the bigger guys were allowed to stay a few rows back (I was in the front). If you search the ride online there's photos of a lady way bigger than I am on it! I included that photo here also.

The one thing I will say is that the actors were very good. They made me giggle.

2  Thank Julie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dalia G, General Manager at The San Francisco Dungeon, responded to this reviewResponded March 22, 2018

Hi Julie,
Thanks for you feedback. I'm really sorry that this happened. please feel free to message me directly and I will be more than happy to refund your tickets. Since your review we have reviewed how the ride is handled and situations like yours are now very few and far between. I would love for you to come back, on me, and experience this ride (which I'm sure you would be able to do). Again, I'm so very sorry for the poor experience. If you give us another chance you will also get to experience a new show! You liked that part! Again, my most sincere apologies and please feel free to contact me and I will absolutely take care of you.

Thanks,
-Dalia

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Reviewed January 22, 2018

The was right next to the Wax Museum (snooze) but to kill some time we did a combo. I knew what to expect with the Wax museum, but I thought this would be lame (a basement with lame props and people jumping out of corners). I couldn't be more wrong. I will not give it away, but the people were skilled actors and were dedicated to the experience. The sets were more than I thought and very, very well done...oh and there is a short mirror maze...in the dark. It was great and if I return to San Fran with a group, we will do the Dungeon!!!

2  Thank DrGomab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dalia G, General Manager at The San Francisco Dungeon, responded to this reviewResponded February 6, 2018

Hi there,
Thanks so much for great review! I'm so glad that you enjoyed yourself! Check back with us periodically as we'll have some new seasonal shows and promotions this year that you and your family & friends will definitely want to experience. Thanks again for being awesome!

See you soon,
Dalia

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