I knew there was a problem when I checked in and was told Internet was spotty and problematic and that if I wanted a connection I should go to one of the conference floors to get a connection. As I rode up to my room, someone casually mentioned to the person they were with that they couldn't believe there had been no internet for almost three days. Three days. In a hotel that is relatively brand new and serves mostly business and convention attendees? Absolutely unacceptable that I was not able to work in my room at the end of the day.
Room was not all that clean -- there were stains by the toilet and not all dirty towels were replaced the next day. Went to iron my shirt only to realize it had rusty water in it that stained my shirt. In a budget hotel, this would not bother me, but for a worldclass hotel this is unacceptable.
To cap it all off, I ordered room service my last night. First call was put on hold for 5 minutes. I hung up. Next call, I got my order in and was told it would take 45-50 minutes. 1 hour and 10 minutes later I got a call from in-room dining asking if I had gotten my order yet. Clearly no one had put in my order. Only saving grace was that I was given my meal for free. Too bad I got it almost two hours after I ordered it.
Hotel is nicely appointed and rooms are smartly designed but considering the selection in San Francisco, I won't be staying here again.
- Official Description (provided by the hotel):
- InterContinental San Francisco is the Bay Area s newest upscale hotel destination. The 32-story glass tower sparkles high above the city, standing sentry over the South of Market (SoMa) area. The smoke-free hotel is convenient to everything, including the Moscone Convention Center, Union Square, Chinatown and the Powell Street Cable Car Turnaround. ... more less
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- Also Known As:
- Intercontinental San Francisco Hotel San Francisco
- San Francisco Intercontinental