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“Convenient location, good service”

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InterContinental San Francisco
Ranked #36 of 229 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Reviewed June 17, 2014

I went to this hotel with my husband and my two kids (five and three year old boys). And stayed for five nights. The rooms are nice and spacious, but we got one with a small closet, but then again it was ok. The service is very good. In terms of food, we only had breakfast, which was very nice and at a decent price for the buffet (both our kids ate for free). The building looks brand new everything works and it is very clean. Its right by the Union square shopping district so it was perfect. I would deffinetively recomend this hotel, but I havent stayed in any other hotel in San Francisco. My husband complaint about the mattres being too soft and deformed he did not sleep well, I however had no problem.

  • Stayed: June 2014, traveled with family
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1  Thank AlexaNyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica D, Manager at InterContinental San Francisco, responded to this reviewResponded June 19, 2014

Dear AlexaNyc,

Thank you for this review of your stay. We're happy you and your family enjoyed your stay with us, particularly our spacious guest rooms, central location and delicious breakfast. We hope to welcome you back on your next trip to San Francisco.

Best Regards,

Monica Dropkin
Area Reservations Manager

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1,194 - 1,200 of 2,965 reviews

Reviewed June 16, 2014 via mobile

We stayed here for 3 nights and had a lovely room on the 18th floor. I love the intercontinental brand and always choose it over other chain hotel brands wherever possible.

The concierge here was really helpful, really friendly. She did recommend cafe de le prez in union sq right by entrance to china town for breakfast but it wasn't very good, snooty staff and very over priced. We preferred the diners (one was Denny's but the one across the road from there was fantastic and cheap but I've forgotton the name, it had duke boxes at the counter which was fun). They are 4 mins walk from the hotel.

We made the mistake of turning right out of the hotel early one morning looking for a diner. What a mistake, we felt very uneasy. The streets were sadly full of homeless, drugged up people and alcoholics. We returned to the hotel to get a map and proper directions. The concierge said it was fine 'they were all too out of it to pose a threat' but still I wouldn't go to that area. Turn left when heading out and it feels completely safe and literally 5 mins walk to union square.

If you want to avoid Internet charges ( although I seriously believe they should be free in all hotels of this standard, god knows we pay enough) sign up for their loyalty card and they give you unlimited free access.

Stayed: June 2014
5  Thank HellsBells055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica D, Manager at InterContinental San Francisco, responded to this reviewResponded June 19, 2014

Dear HellsBells055,

Thank you for always selecting the InterContinental brand when you travel, we're honored to have you stay with us. We're happy you enjoyed your stay and found our Concierge so helpful. I'm sorry you did not enjoy her suggestion but we are always happy to recommend alternative dining options.

We are centrally located in downtown San Francisco and are glad you found our location so convenient for your needs. As with all major cities there are areas that are nicer than others and we are always happy to point you in the right direction.

We hope to see you again on your next visit to San Francisco!

Best Regards,

Monica Dropkin
Area Reservations Manager

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Reviewed June 14, 2014 via mobile

If you pay you are getting nice views and decent location. Trying to be too high end in my opinion, the amenities are basic. They did send us a bottle of champagne. They had two of the nicest concierge attendants morning of 6/13/14 . Stayed using anniversary night and points.

Stayed: June 2014, traveled as a couple
2  Thank MrGreen21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica D, Manager at InterContinental San Francisco, responded to this reviewResponded June 19, 2014

Dear MrGreen21,

Thank you for this comment on your stay. We're glad our Concierge team helped to make your stay so special and that you enjoyed the complimentary champagne. We hope to welcome you back again soon.

Best Regards,

Monica Dropkin
Area Reservations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2014

A 5 night stay to celebrate an anniversary went extremely well. Very nice hotel, the location was convenient to walk into the Union Square district and to the ball park. Fitness and pool areas were better than expected and the rooms were clean and nicely appointed. The concierge desk was extremely helpful and because of them alone, we would return for another visit. They really made an impression on us. Only downside was price for a simple breakfast, a little steep.Thanks from Toronto!

  • Stayed: June 2014, traveled as a couple
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Thank Mark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica D, Manager at InterContinental San Francisco, responded to this reviewResponded June 19, 2014

Dear Mark K,

Thank you for choosing to spend such a special occasion with us. We're thrilled you enjoyed our convenient location, great amenities and comfortable guest rooms. Thank you for mentioning our Concierge team and the great impression they made on you, we always love to hear these great comments. We hope to see you again, maybe even for your next anniversary. Congratulations again.

Best Regards,

Monica Dropkin
Area Reservations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 11, 2014

I had a comfortable two-day stay at this hotel. Just one word of warning: if you have any need to print anything out during your stay (apart from an airline boarding pass), you're better off finding somewhere else. The business-center charges are well outside the mainstream -- I had to pay $28 to print just 10 black-and-white pages! I couldn't believe it.

  • Stayed: June 2014, traveled on business
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Thank sosa1998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica D, Manager at InterContinental San Francisco, responded to this reviewResponded June 19, 2014

Dear Sosa1998,

Thank you for reviewing your stay with us, we're glad you had a comfortable stay with us. I apologize for the frustration you had with the prices of our business center. We are happy to offer complimentary boarding pass printing and our Concierge are happy to assist in finding a printer for larger projects if you wish. We hope you will stay with us again and allow us to give you a truly InterContinental experience.

Best Regards,

Monica Dropkin
Area Reservations Manager

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Reviewed June 9, 2014

I stayed here on a work trip recently. Rooms are modern, clean and we'll decorated. The lobby bar is great ( I used to come here for an occasional martini when I lived in the area) and the included breakfast buffet was very good. Overall, a great stay.

Stayed: April 2014, traveled on business
1  Thank dan2718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica D, Manager at InterContinental San Francisco, responded to this reviewResponded June 12, 2014

Dear Dan 2718,

We're happy you enjoyed your recent stay with us. Thank you for mentioning our clean, modern guestrooms; Bar 888 and breakfast buffet. We hope you get the chance to stay with us again even if it's not for a business trip.

Best Regards,

Monica Dropkin
Area Reservations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2014

Stayed at the hotel for 4 nights on my visit to San Francisco and the experience was wonderful. The front desk was extremely helpful with the check-in, even upgraded me to a corner room without any requests (which was lovely). The room itself was massive, with floor to ceiling windows, a very comfortable bed, and a big, well equipped bathroom. The hotel was located close to the main locations, especially union square, and was very quiet at night.

When I go back to San Francisco, I am definitely gonna stay at this hotel again.

  • Stayed: July 2013, traveled as a couple
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Thank Sid13Ra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica D, Manager at InterContinental San Francisco, responded to this reviewResponded June 12, 2014

Dear SidGR13,

Thank you for such a wonderful review. We love it when our guests enjoy all aspects of their stay with us, from our friendly staff, beautiful guest rooms, and central location. We're glad you'll return on your next trip to San Francisco and hope to see you soon.

Best Regards,

Monica Dropkin
Area Reservations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental San Francisco

Address: 888 Howard Street, San Francisco, CA 94103-3011
Phone Number:
Location: United States > California > San Francisco > SoMa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in San Francisco
#15 Romantic Hotel in San Francisco
#15 Business Hotel in San Francisco
#22 Family Hotel in San Francisco
#23 Luxury Hotel in San Francisco
#27 Green Hotel in San Francisco
Price Range: $198 - $792 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental San Francisco 4.5*
Number of rooms: 550
Official Description (provided by the hotel):
InterContinental San Francisco is the Bay Area s newest upscale hotel destination. The 32-story glass tower sparkles high above the city, standing sentry over the South of Market (SoMa) area. The smoke-free hotel is convenient to everything, including the Moscone Convention Center, Union Square, Chinatown and the Powell Street Cable Car Turnaround. ... more   less 
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Also Known As:
Intercontinental San Francisco Hotel San Francisco
San Francisco Intercontinental

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