I recently upgraded to Intercontinental Ambassador status, which comes with a few perks including upgrades. I have stayed at this hotel three times before as I have had very good experiences. I requested a Cityview room.
When I arrived I had been booked into a bay view room, but I patiently waited for changes to my reservation. I went to my room-it had a Cityview but was smaller than any other room I had stayed in. I came back to the desk for an "upgraded" room, which I received. Very large with good views. However, the second desk clerk failed to transfer my second reservation for two additional nights which I discovered when I called about free wifi, which was not explained at check-in. Nor was I offered a newspaper initially during my check-in. Kara who added the second reservation was extremely helpful and gave me a free breakfast voucher for 2 because of the missteps. And then I discovered they charged me for breakfast, which was removed from my bill.
All this being said, it is a modern lovely property. I had a great view of the City from my room and bathroom.
It has an excellent fitness facility, and a pleasant lobby area. In a great location, close to Union Square and transportation. Despite some issues with the front desk, it was a very enjoyable stay.More
- Free Wifi