We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great hotel, convenient to Union Square and Moscone”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
InterContinental San Francisco
Ranked #37 of 230 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Reviewed January 20, 2013

The Intercontinental is pretty new, and pushing the "top hotels" envelope south and west of the usual bubble. Still, it's only two blovks from the cable car turnaround and two more short blocks to Union Square. If you are doing business at Moscone West, it is next door.
My room was GREAT, a corner king bed room. The glass went floor- to- ceiling and the view was amazing. Nice linens, everything worked, top- notch, typical Interconti. Service was to the usual excellent Interconti standard.
Breakfast at the buffet was a little hit- or- miss. The fresh fruits were superb, juicy and sweet. There were two scrambled egg choices, one fluffy and the other runny - nice touch, but no other egg options.. The pastries were only average but the price of the breakfast promised top- shelf. There were three sausage choices but dry and not as tasty as they looked. The coffee was very good, the juice was just like the standard Tropicana.
In sum: lots of hotel choices in the area, this one has to come out high on anyone's list.
There is a Grappa bar which boasts quite a selection. The restaurant boasts a Michelin star - I did not eat there, but even on a weekend it would have been easy to get a table.

Room Tip: The corner rooms have an amazing view, worth paying more for.
See more room tips
  • Stayed: January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank MunichEricJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (2,990)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,647 - 1,653 of 2,991 reviews

Reviewed January 17, 2013

My wife and I have just spent 10 nights at the Intercontinental Hotel, San Francisco (Howard Street). In hotel-speak, 10 nights is defined as, a long-term stay. So then, what can the long-term guest look forward to at this particular hotel?

Well, as the title of the review states- “it’s the little things that count.” So let me start with what some might consider the ‘littlest’, the in-room coffee machine.

This device is as rare and endangered in most American hotel rooms, as a Bengal tiger in Kerala India. Most American hoteliers think it’s far more sporting to make their guests, get dressed, scramble out of their room of a morning looking like death-warmed-up (with hair and breath too match). Go usually to the ground floor, collect two radioactively hot paper cups of coffee, jam a cream-cheese bagel in their mouth, and newspaper under their arm, and just hope to god that they don’t meet anyone in the elevator on the return journey.

Not so in this hotel. The hotel saves its guests the embarrassment of any potential “wardrobe malfunctions” on the return journey in the lift, by providing said machine in the room- bravo!

We had a corner room on the 28th floor which was just lovely! Far and above the standout feature of the room was the bay window. This provided us with our own private Cyclops with which we could observe, unnoticed- the ‘mortals’ below.

The room was matchlessly clean. The bathroom fresh and modern. The bed, firm and understanding. There was however one ‘interesting’ piece of furniture in the room.

Next to the bed, there was a straight-backed sitting chair with a large light that hung low over it. This had the effect that every time you sat down, your head was encircled by the light shade. So often you weren’t sure if you were in the salon awaiting an emergency weave repair, at the doctor’s office undergoing some minor laser treatment or just waiting for “Scotty” to beam you up. The chair, like San Francisco itself was a quirk of amusing mirth.

During our stay my wife and I had access to the club lounge located on the 6th floor. Overseen by Shehani, this space was a welcome and warming refuge at the end of a day on what was during our stay, the very cold streets of San Francisco. Every team member to a person connected with this part of you’re: “Intercontinental (Howard Street) Experience” was warm, friendly and a credit to the professionalism of the hotel.

During the time of our stay, San Francisco was invaded by our “good friends” from Wall Street, J.P. Morgan, who were hosting their annual conference. Choosing to pay the extra and stay in a club room is as much an exercise in economics as it is anything else. In short, is it “worth” paying the extra for the privilege? Yes it is! The food and service, coupled with the ambiance of the space were all divine.

At the end of your stay your bill is an amalgam of many contributing factors, staff wages, room overheads, state taxes et al. Among the most important components of any hotel bill is [in my opinion] the ability of a hotel to provide a quality concierge service.

My wife and I are happy to report that two of the finest, Bill and Will, man the desk at this hotel! With the surefootedness of Tibetan Sherpa’s, they guide guests expertly on where are the best places to eat and drink in the city. (And boy there are a lot of them!!). All delivered with a relaxed, laconic sense of humour- which wouldn’t go-a-miss, in any production of Oscar Wilde.

If there is a single department in a hotel, with the ability to make or break a holiday, then for me its concierge.

Good advice and you feel you’ve got what you paid for. Bad advice and you want to kill. Great advice (which all of theirs was) and you feel that you have really touched the city, as well as been touched by it.

Back to more “little things.” When we arrived there was a bottle of very good local sparkling wine in our room. On another night when we returned, there was a tray of handmade chocolates waiting for us. Another evening there was wine and cheese in the room and not forgetting “Mexican night,” when my wife and I received corn chips, dips, beer and tequila in the room.

More hotels could learn from this approach to guest appreciation (both for long and short stay guests!!)

My wife and I met the hotel CEO, Peter a couple of times during our stay. The role of a hotel CEO is to map out both the corporate direction as well as the hospitality experience of the place that each guest can expect to experience during their stay. Peter’s friendly affability and approachability imbues the entire place.

In the immortal words of a now somewhat discredited ex-Californian governor, on the strength of the above-

“We’ll be Back!!”

  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank PerthMovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 17, 2013

I stayed at this property for a conference in November. The rooms were nicer than some I have stayed in in SF. There were plenty of places on the desk to charge phones, laptops etc. They had really long towels, which is nice, but the rack was behind the toilet, and they would rest on the toilet tank. I went to the gym a couple of times, it was better than most. What made it really good was the fact that they have headphones for use as well as a couple of bowls of fruit for a healthy alternative (It also had a nice selection of machines and dumbells), Their are more than a few restaurant choices nearby as well as a target. The meeting space was good, except that if you are having a big conference, it may not fit all on one floor, which means a lot of time on the elevator with a bunch of people.

Room Tip: My room did not have a bathtub. If you want one you should request.
See more room tips
  • Stayed: November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank sdsuindian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 16, 2013

Great Spa here - look for Groupon deals. Stayed here once - very friendly staff & nice facility. Location in the heart of San Francisco is nice, close to many touristy & business things. Look for hotel specials as it can be very expensive.

  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MihirMeghani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2013

The Concierges of this Hotel are truly unique - so warm, welcoming and knowledgeable. Extremely comfortable and spacious room with wonderful bed. Toiletries in bathroom a little on the short side but adequate.

Good size of gym but the pool was freezing, as a result not used by any of the guests!

Room Tip: Join the Ambassador program then join the IC Club
See more room tips
  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Susanna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2013

Very tall glass hotel. As soon as you enter the building, your expectations become higher.
Lobby area is quite big and concierge service was excellent.
Check in was not very quick, but we were apologized many times for this. High speed elevators make you feel flying.
Room is big enough and comfortable. Bathroom is standard. View even from 26th floor is not very fantastic. No bridges, no nice buildings, just sea with ships and construction sites in front of the hotel.
Staff tries to help always and with smile.
Hotel's parking is expensive (60 usd/day). In a five minute walking distance, there are three more alternatives.
Internet should be free in the rooms. It should not be counted as revenue generating any more.

  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Eyrice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2013

We Finns stayed 4 nights with two kids (12 and 13) around the New Year 2012/13 and it was great. Good location - only 2 blogs away from the actual main street. Rooms were clean and simple. Two king size beds were comfortable. Service from concierge was absolutely great: we rent a car right from the lobby and pick it up from the front door and left it there too, got last minute dinner reservations done for the New Year eve. We also liked the breakfast buffet with different kind of choices. Service at the restaurant was really good and they also served kids as real customers. The only negative thing at the hotel was that WiFi was not free.

Hotel's Leed Gold certificate was plus for our choice - read more about environmental issues: http://www.intercontinentalsanfrancisco.com.customers.tigertech.net/green/index.htm

  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kristina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these San Francisco hotels
SoMa
Palace Hotel
Palace Hotel
#23 of 230 in San Francisco
1,320 reviews
Nob Hill
InterContinental Mark Hopkins San Francisco
Union Square
Hotel Nikko San Francisco
Hotel Nikko San Francisco
#34 of 230 in San Francisco
3,715 reviews
Show Prices
Show Prices
Show Prices
SoMa
San Francisco Marriott Marquis
San Francisco Marriott Marquis
#27 of 230 in San Francisco
5,653 reviews
Financial District
Omni San Francisco Hotel
Omni San Francisco Hotel
#3 of 230 in San Francisco
5,366 reviews
Union Square
Grand Hyatt San Francisco
Grand Hyatt San Francisco
#38 of 230 in San Francisco
4,822 reviews
Show Prices
Show Prices
Show Prices

Been to InterContinental San Francisco? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about InterContinental San Francisco

Address: 888 Howard Street, San Francisco, CA 94103-3011
Phone Number:
Location: United States > California > San Francisco > SoMa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in San Francisco
#15 Business Hotel in San Francisco
#15 Romantic Hotel in San Francisco
#22 Family Hotel in San Francisco
#24 Luxury Hotel in San Francisco
#28 Green Hotel in San Francisco
Price Range: $148 - $722 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental San Francisco 4.5*
Number of rooms: 550
Official Description (provided by the hotel):
InterContinental San Francisco is the Bay Area s newest upscale hotel destination. The 32-story glass tower sparkles high above the city, standing sentry over the South of Market (SoMa) area. The smoke-free hotel is convenient to everything, including the Moscone Convention Center, Union Square, Chinatown and the Powell Street Cable Car Turnaround. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, IHG, Cheap Tickets, Agoda, Orbitz, Priceline, TripOnline SA, Hotwire, Cancelon, HotelQuickly and getaroom.com so you can book your InterContinental San Francisco reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental San Francisco Hotel San Francisco
San Francisco Intercontinental

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing