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InterContinental San Francisco
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Reviews (3,107)
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All reviewsfloor to ceiling windowsmoscone centerhoward streetluce restaurantthe club loungeunion squarecorner roomsouth of marketmodern hotelmark hopkinsmini barconcierge staffhigh floorattending a conferencejunior suitean upgradefew blocks
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1,849 - 1,854 of 3,107 reviews
Reviewed September 28, 2012

This was my second stay in SF and was a significant improvement to where i stayed last time. The staff were on the whole very helpful, and the room was fantastic! Clean, modern and well equipped, my room also had a fantastic view of the bay.

The hotel is located a 2 min walk to Powell Street BART station so its got good connections to the airport, and is near union square and the tram which can take you to fishermans wharf. So on the whole you are very well located.

The only downsides I would say is that when I asked about a taxi, i was just directed to a street corner and told to hail one, which if you've been to san fran you will know is not as easy as it looks! This was made worse to see when I saw another customer ask for a taxi later on that day and the hotel got them one for them. This was not very impressive. I would also recommend not heading right out the hotel as you will end up near mission street and tenderloin, which are not nice areas.

On the whole my experience was very good and i would definitely recommend staying here again! Just don't expect a cab ;)

  • Stayed: September 2012, traveled with friends
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Thank djobs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2012

We've been at the Intercontinental for 2 nights during our trip to SF. The hotel is perfectly located, very central, close to the shopping area.
Rooms are well furnished with and big enough. We got a double-queen bed rooms and staying here with 3 adults was perfectly doable.

One negative point is that the Hotel charges you 15$ for the wifi access which is expensive and not acceptable nowadays. Wifi should be free in these types of Hotel.

  • Stayed: September 2012, traveled with friends
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1  Thank Jonathan_L_Paris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2012

I checked in without reservations at 3am on a Saturday morning, to which they had a room available and extremely prompt and helpful in getting, even leading me to the hotel room. It was a wonderful room, very nice and comfy beds, extremely nice bathroom and very up to date. All of the hotel staff that I interacted with were so nice and very helpful with all of my questions. The locations of this hotel is great as well! Next to a very nice mall with over 200 stores, and honestly not a far walk to Chinatown, Lombard Street and the Fisherman's Wharf. Plus, walking through the streets, you get to see sites that you would not necessarily see if you took a taxi. I got some amazing pictures that perhaps only locals get to see! Although the streets are steep, it is well worth it! The only drawback was that the gym was a bit small, with not a lot of equipment. Other than that, this hotel is perfect!

Room Tip: The rooms on the corners, obviously without being said, have the best views, with floor to ceiling windows wrapping around the 2 outside corners.
  • Stayed: September 2012, traveled solo
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Thank pski765
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2012

The Intercontinental San Francisco is a beautiful building in the SOMA district. It has a spacious, contemporary lobby and lounge/restaurant. It is very convenient to Market Street for the BART or MUNI transit systems.

The staff is exceptional (and is pretty much responsible for not getting a rating knock down from the negatives noted below). Front desk staff was friendly, welcoming and accommodating. Housekeeping was cordial and professional. Front door (door man, valet, bell staff) were ever present and quick to provide assistance. Restaurant staff was attentive and friendly. Concierge was knowledgeable and efficient and always greeted you with a smile even when just walking by.

The room was spacious and immaculate. The bed was extremely comfortable and sleep, aside from noise in the hall, came easy. Bathroom was clean and amenities were very pleasing. Towels are large and plush. Coffee and tea were replenished daily. The rooms have Keurig (single serving) coffee makers. Easy to access outlets strip on the desk. Large screen television. Large desk/work area. Ample dresser space.

The one big negative here is that the doors slam louder than any hotel I've ever stayed at. Somewhat annoying at 11 p.m. Don't know if the walls are too thin or the closers are adjusted incorrectly but they definitely need some cushioning.

The other negative about this stay is the charge for internet. If a Comfort Inn or Holiday Inn Express can provide free high speed internet, an Intercontinental certainly can. I have the same beef with Hyatt and Hilton. Their upscale brands, which you pay more for, charge extra for internet.

The only negative about the location itself is that it is extremely difficult to get a cab most of the time. Off the main 'drag' and away from the hustle and bustle. None stand by except during morning check out for lucrative airport runs. By comparison, when I've stayed at the Hyatt Regency in Chicago, they never have fewer than 10 cabs waiting, usually 20+. I don't think I've ever stayed at a downtown hotel that didn't have 2 or 3 standing by.

The workout room is roomy and very well equipped. Kept clean and orderly. The indoor pool is very nice. It is a lap pool. The Jacuzzi is great...powerful jets and perfect temp. We had both to ourselves while there.

The restaurant is very clean and nicely decorated. Roomy with fairly good acoustics so conversation is easy without being intrusive. Staff is very attentive as mentioned before. The breakfast buffet was fantastic. A better variety than most comparably priced hotel buffets...huge variety of fruit, two different scambled egg preparations, grilled tomatoes, oatmeal 'brulee', three different sausages, yogurt parfaits, smoked salmon, pastries, breads, etc., etc... Did not eat lunch or dinner here so cannot comment on those. The bar was very busy each evening but did not partake there either.

Checkout was quick and efficient.

Overall, a great experience. Reasonably priced for the market.

  • Stayed: September 2012, traveled as a couple
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1  Thank KJOpie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2012

Very nice location. Just a couple of blocks from Bart (subway). Also such a nice hotel everything you could think of. Only thing the internet should be free when you are paying over $200 a night. Only two blocks from an F car stop that will take you anywhere in SF

  • Stayed: August 2012
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Thank Rod8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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