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“Worst Hotel Ever” 1 of 5 stars
Review of El Capitan Hotel

El Capitan Hotel
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El Capitan Hotel
2.0 of 5 Hostel   |   2361 Mission Street, San Francisco, CA 94110 (Mission District)   |  
Hotel amenities
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Worst Hotel Ever”
1 of 5 stars Reviewed June 25, 2014

El Capitan hotel is filthy and poorly maintained. The toilet backed up EVERY time we used it. The bed was broken so the mattress sunk to the floor in the middle (not kidding). The window was smashed - and it led to a balcony that was accessible to other room windows - so NO security. The only reason we stayed is because we arrived by chance at the Carnival weekend and there was NOWHERE ELSE with a free room in SF. On the plus side, because we were there at Carnival we had a good view of the parade from the hotel. This hotel really doesn't care about it's customers. It is a disgrace to the area - which is lively and colourful.

Room Tip: Ask to see room first - check the bed, the toilet and the windows - or go elsewhere. Rooms in any ot...
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  • Stayed June 2014, traveled as a couple
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
4 Thank Gilbert J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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47 reviews from our community

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Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 9, 2014

Ok, I lived in this hostel for the summer. If you're looking for something fancy, then I suggest going elsewhere. If you're not bothered by the amenities of where you're staying and you're just looking for a cheap, clean place to stay during your trip to SF, then I would recommend this place. The staff are friendly enough. Beware there are a few dodgy characters in this place.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Barbara O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Hollywood, California, United States
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 3, 2014

This place is perfect if you're on a budget and are not looking for anything fancy. Check-in was very easy, no fuss. My boyfriend and I got the room with a full bed and a shared bathroom. Yes the rooms are pretty basic and crappy but if you're just looking for a place to sleep it's perfect. It's right in the center of Mission. Close to food, bars, BART etc; They even have complimentary coffee in the morning.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank lilibug78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prague, Czech Republic
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed March 3, 2014

The only possitive thing I can say is we got a refund ...
No parking option (but to be honest, there isn't one almost anywhere in SF), dirty rooms, poor bathroom...

Wouldn't stay there ever again, nor recommend this place to anyone.

  • Stayed April 2013, traveled with friends
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank MarketaMachalkova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these San Francisco hotels

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed December 23, 2013

I have traveled all over south america, so im used to the usually cheap hotel, but this crap is by far de worst place i have ever stayed anywhere in the world.
The guy on the reception is the more aggressive person i have met in the city, after showing us a room that clearly smelled like some one just had a pot party, he showed us to another crappy room. The bathrooms absolutely disgusting, and it seems that they haven't cleabed them in more than a month. Dirty toilet paper on the floor and the shower was full of hairs and pieces of paint. The next morning, my toes were burning and i realized it was that i got a feet fungus form taking a shower. And on top of all that, I found a bed bugs on my shoes and suitcase, leaving all my things infested and me sick and paranoic. So i go to talk to the manager and after fighting for an hour he is not even going to give me a discount even after i show him the bed bugs. So now after i arrive home, i have to go to a laundry to spent money, wash all my things in really hot water (which is gonna ruin some stuff) and spray everything with insecticide, to not infest my room.
And all thanks to this [--] hotel.

  • Stayed December 2013
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank Eduardo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
118 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
1 of 5 stars Reviewed November 18, 2013

Terrible place to stay, the room was dirty and smelled really bad as did the beds.
I tried to run the tap for some water but all that came out was a brown fluid which you definitely couldn't call water.
There was no aircon so it was very difficult to sleep.
I really advise against staying here

  • Stayed September 2013, traveled with friends
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank RoddersGlobetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 18, 2013

The first thing you notice is that the carpet throughout the hallways is covered in stains and rubbish,it's obviously never cleaned or even hoovered and absolutely reeks of urine!
The rooms are slightly better but i had to go across the road and buy cleaning supplies and BUG SPRAY the floor was covered in sticky dirt and there was a cockroach on my mirror!!
I told the guy at reception about it and he just shrugged saying nothing,not even an apology!they obviously don't care about the state of the place,its beyond help.
The shower is really gross too the whole thing was covered in mould and the floor and walls were all dirty,obviously never cleaned i honestly don't know how they get away with it!
The bed linen seems clean at least but thats probably all it has going for it.
It's on a busy street with lots of loud bars,drunks,drug addicts and homeless people i could not recommend it any less please don't waste your money on this place however cheap it seems its seriously not worth it!

  • Stayed August 2013, traveled solo
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank kusama77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
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Additional Information about El Capitan Hotel

Address: 2361 Mission Street, San Francisco, CA 94110
Location: United States > California > San Francisco > Mission District
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #36 of 50 Specialty Lodging in San Francisco
Price Range (Based on Average Rates):
Hotel Class:2 star — El Capitan Hotel 2*
Number of rooms: 22
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