I'd love to give the hotel 5 stars but can't based on one service incident. The rooms are nice for Westin standards, great location off Market street and reasonably priced as well. However, we called room service several times and they would not answer. Worst of all, when they finally did pick up their phone, they slammed the phone down saying they were too busy. I complained to management but not sure they took my complaint that seriously.
I don't want that one bad experience to ruin it for the rest of the staff. Most of them were very nice and helpful. Therefore, I only downgraded them one star in this review. However, I hope the individual in room service is properly disciplined for their bad behavior. Many thanks to the front desk for providing an excellent room on the top floor.
Please note there is no spa at this hotel. If you're looking for spa services avoid the St. Regis hotel, which is also a Starwood hotel. My fiancee got an overpriced and bad manicure/pedicure at the St. Regis, which is where the Westin directs you if you request such services.
- Official Description (provided by the hotel):
- THE SOMA SAN FRANCISCO HOTEL UPDATED AND UNSURPASSED Downtown convenience. Inspired hospitality. Complete comfort. It all comes together at The Park Central San Francisco - located amidst our city's most popular sights and venues. Our newly re-imagined hotel elevates the standard of excellence in luxury hotels in San Francisco, while celebrating the timeless art of hospitality. ... more less
- Reservation Options:
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- Also Known As:
- Westin San Francisco Market Street Hotel San Francisco
- San Francisco Westin