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“Wonderful! Would definitely come back”

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Orchard Garden Hotel
Ranked #22 of 230 Hotels in San Francisco
Certificate of Excellence
GreenLeadersGold level
Reviewed July 20, 2013

First of all, the rooms are clean, neat, spacious and functional! Also, the location of the hotel is wonderful; the hotel is RIGHT next to china town and a collection of wonderful restaurants and eateries. All staff and crew in the hotel were amazingly friendly and helpful, the room service ladies always cleaned the rooms to perfection and came back every night with complimentary chocolates (it's the little things that really make a difference)! Shout out to Oliver(front desk) who was super helpful, efficient and friendly and Tina (restaurant) server who was so delightful we couldn't help but go back to eat at the hotel restaurant. A wonderful hotel with excellent staff, Thank you for everything.

  • Stayed: July 2013, traveled with friends
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1  Thank jay k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinn M, Front Office Manager at Orchard Garden Hotel, responded to this reviewResponded July 24, 2013

Thank you so much for the amazing review. I am pleased to read the Hotel was to your liking. Our Housekeeping and Maintenance team work scrupulously to ensure the property is tidy and in working order. I am ecstatic to hear the shout outs. Oliver is one of the newer members of our team, and has proven him self an asset already. Tina is truly a pleasure to work with as well. She creates a warm welcoming feeling in our Roots restaurant. We all look forward to your next visit to San Francisco.

Thanks again,
Quinn McEntee
Front Office Manager

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620 - 626 of 1,507 reviews

Reviewed July 19, 2013

Orchard garden is like a hidden gem in the middle of the city. This place is not fancy, but bright and clean. They really care about the environment! It's also a perfect location. Close to BART and Chinatown. It's in a nice low-key location close to lots of stuff.

  • Stayed: July 2013, traveled with family
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1  Thank Rockford10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinn M, Front Office Manager at Orchard Garden Hotel, responded to this reviewResponded July 20, 2013

Thank you so much for the high-key review and rating. We sincerely appreciate your kind words and feedback. To me “Hidden Gem” is one of the nicest complements; I am very pleased to read that. All of us here truly care about our guests and we do our very best to provide service while keeping environmental conscious practices in mind. It sounds like you got to do and see a lot during your visit. Since San Francisco is always evolving, maybe there will be more see your next time around.

Regards
Quinn McEntee
Front Office Manager

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Reviewed July 19, 2013

The staff in the hotel were fantastic, really friendly and went beyond the call of duty for providing directions and local area tips. The location of the hotel was great, I hadn't appreciated how close to China town we would be (1 door down from the China Town Gates). Most areas are within walking distance but the buses and trolley stops were all near by too. My only grumble was the our room was very small and looked onto a brick wall but its the price you pay when your in a city centre.

  • Stayed: April 2013, traveled as a couple
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Thank KempersUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinn M, Front Office Manager at Orchard Garden Hotel, responded to this reviewResponded July 20, 2013

Thank you for the stellar review, I cannot wait to share it with the rest of the staff. I feel very lucky to work with such an enthusiastic team. We truly enjoy being part of our guest’s vacation, and sharing our favorite things to do them. I am pleased read the location exceeded your expectations, I agree the area is ideal for sightseeing. Although some rooms are larger than other, my apologies the room you had was less than satisfactory. Vacant lots are sparse downtown, our Hotel was constructed 2006 on a 50 foot wide site, so our neighbors are fairly close. Hopefully you visit us again the next time you come to San Francisco.

All the best
Quinn McEntee
Front Office Manager

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Reviewed July 17, 2013

This hotel met my highest expectations. The room was quiet, cozy, and clean. Beds were super comfy, and the staff was very pleasant and helpful. I would not hesitate to stay here again, if we ever make it back to SF.

  • Stayed: July 2013, traveled as a couple
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Thank AmyJean1006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinn M, Front Office Manager at Orchard Garden Hotel, responded to this reviewResponded July 20, 2013

Thank you so much for the amazing review, we truly appreciate your kind words. One of the most important things when traveling is a clean comfortable base to return to after sightseeing. I am thrilled you found that here with us. Again, we are grateful for your feedback and we look forward to your next visit to San Francisco.

Regards
Quinn McEntee
Front Office Manager

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Reviewed July 14, 2013

The Hotel is absolutely wonderful, the location is extraordinary, rooms are clean and modern, and the personnel is always kind and diligent. I travelled with my daughter, and we both were surprised by everything we found at this Boutique Hotel. We loved the decoration, the eco-orientation, the restaurant, the bathroom, and soecially, the beautiful terrace at the highest floor. We definately thought that you shoukd place a restaurant or coffee shop in the terrace, as it is so nice...the hotel even has a small-but-enough fitness center, where you can have your routine workout. Fully reccomended!

Stayed: July 2013, traveled with family
Thank Soledad C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinn M, Front Office Manager at Orchard Garden Hotel, responded to this reviewResponded July 20, 2013

I love to hear expectations have been exceeded, thank you for the wonderful comment. I am so happy you and your daughter enjoyed your stay and the time spent in San Francisco. Most people are tired out by the hills here, kudos to you for taking advantage of the cardio equipment as well.
We appreciate your suggestions regarding the Rooftop Terrace. Every year we host an Earth Day event and do complimentary wine tastings up there. Although we are not the tallest building downtown it is nice and quiet but should be utilized more.
Thanks again for spreading the word and you hope to see you both again soon.

Best
Quinn McEntee
Front Office Manager

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Reviewed July 14, 2013

This hotel is quiet, nicely furnished, and located close to Chinatown and North Beach. It's clean, too, except for a 3 inch blood stain on the duvet and some marks on the upholstered chair. The staff was friendly.

  • Stayed: July 2013, traveled with family
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1  Thank clani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinn M, Front Office Manager at Orchard Garden Hotel, responded to this reviewResponded July 19, 2013

Thank you so much for choosing to stay with us during your SF getaway. We appreciate you sharing your experience and value your feedback. Although it seems you enjoyed your stay I am truly sorry for our oversight and the short comings experienced. Any type of stain on a bed sheet and / or duvet is unacceptable and not common practice here at the Orchard Garden Hotel. I have addressed your concern with our Director of Housekeeping and we will do our very best to insure this does not happen again. I hope this does not deter you from choosing to stay with us again in the future. Please accept my sincere apology and feel free to call me to discuss further if you like.

Kind regards
Quinn McEntee
Front Office Manager

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Reviewed July 11, 2013

I routinely stay here when on business in SF. The rooms are clean, the staff are friendly, and it is relatively quiet, especially if you get a room away from the street. The mattresses are excellent for a good night's sleep.

  • Stayed: July 2013, traveled on business
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1  Thank Jon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinn M, Front Office Manager at Orchard Garden Hotel, responded to this reviewResponded July 19, 2013

Thank you kindly for sharing your experiences with the Orchard Garden Hotel. We are thrilled to hear we are your preferred hotel in San Francisco. I know the comfort that comes from having a home away from home and I am pleased to read you have found that here. All of us look forward to upcoming visits.

Regards
Quinn McEntee
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Orchard Garden Hotel

Address: 466 Bush St, San Francisco, CA 94108-3731
Phone Number:
Location: United States > California > San Francisco > Chinatown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Green Hotel in San Francisco
#15 Luxury Hotel in San Francisco
#16 Romantic Hotel in San Francisco
#21 Family Hotel in San Francisco
#43 Business Hotel in San Francisco
Price Range: $207 - $493 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Orchard Garden Hotel 4*
Number of rooms: 86
Official Description (provided by the hotel):
The Orchard Garden Hotel is one of California's first and foremost eco-friendly hotels. Mixing amenities with a dedication to protecting the environment, we invite you relax in utmost comfort with us! The Orchard Garden Hotel is LEED certified, Green Seal Certified, and has earned Trip Advisor's Certificate of Excellence award and gold level for Green Leaders. In addition striving for a 100% non-smoking environment, the Huang Family is committed to maintaining an environmentally friendly and non-toxic environment, as well as a chic and convenient experience. Nestled in the heart of San Francisco, The Orchard Garden Hotel is located near the Financial District, Union Square shops, and many museums and attractions. We invite you to experience a "Tradition of Excellence" at the Orchard Garden Hotel! ... more   less 
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Also Known As:
Orchard Garden San Francisco
Hotel Orchard Garden

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