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“Good location, friendly staff” 5 of 5 stars
Review of Orchard Garden Hotel

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Orchard Garden Hotel
Ranked #15 of 233 Hotels in San Francisco
Certificate of Excellence
mason, ohio
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Good location, friendly staff”
5 of 5 stars Reviewed July 9, 2012

We stayed here for a family vacation, with a suite and double room for the 5 of us. We found the rooms to be reasonably priced. It is difficult to find nice accomodations for a family without spending a lot of money, but this fit the bill. The location was great, walking distance to Chinatown and Union Square and shopping and transportation, if you are wearing comfortable shoes. We don't mind walking, so we loved it. The cable car is just outside the hotel, but was often full, so if you don't mind a short wait, you are fine. The nearby restaurants were great for breakfast, and the hotel restaurant was really good too. We enjoyed Cozy Cable Car and Roxanne's Cafe for a change of pace. We also got carryout sushi from Maru Sushi on Powell St around the corner, which was good, and incredibly priced. The staff was very helpful and friendly. We were there over Easter and it was a nice touch that they gave the kids chocolate eggs. They also have a DVD borrowing program which we used one night after the kids went to sleep. A nice option for a quiet night in. We don't have any complaints!!

  • Stayed April 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank mollyandfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,303 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (201)
Date | Rating
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English first
healdsburg, ca
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 8, 2012

Went to San Francisco for an athletic event. We couldn't believe our luck at the location. A few steps to Dragon Gate to Chinatown,, we were able to eat well and sight see on foot. The beds were like clouds. We really liked the Eco aspect of the hotel, and how quiet it was in the midst of bustling San Francisco. I am planning to stay here again when I come to San Francisco, or just make an excuse to come back.

Room Tip: W had a room the did not face Bush St and it was perfectly silent at night.
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  • Stayed July 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank onepenelope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Front Office Manager at Orchard Garden Hotel, responded to this review, July 12, 2012
All of us at the Orchard Garden Hotel appreciate you taking the time to write a review. I couldn’t agree with you more. The location makes it very easy to sight see and enjoy some good eats. Although we are in downtown San Francisco, the double pane windows and the “cloud” like beds do create a peaceful environment. We hope you decide to stay with us again. If you need help coming up with an excuse, just me a call and I’ll be more than happy to help you come up with one.

Kind regards,
Quinn McEntee
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 4, 2012

Nice bright hotel, very small room the bar seemed to be closed most of the time the restaurant was empty in the evenings and the parking fee was extortionate .No view at all just a back alley.No balcony,no pool. Staff were nice and helpful but the reality was that this hotel was not value for money.

  • Stayed June 2012, traveled with family
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank TaylorMade45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Front Office Manager at Orchard Garden Hotel, responded to this review, July 6, 2012
Thank you kindly for taking the time to write a review about your recent stay. Although I’m very happy that you were pleased with the staff, I’m sorry you were not informed about our rooftop terrace. In fact we’re one of the only Hotels in downtown San Francisco to have a rooftop terrace, there is a pretty nice view to enjoy, even more so with a glass of wine or a specialty cocktail from the bar. I highly recommend the Zentini.

I agree that parking is expensive. Unfortunately that is standard pricing for the city. All of us of The Orchard Garden Hotel hope that you decide to give us another try. I can’t promise the price of parking will change but I can guarantee we’ll be here to welcome you back with a smile.

Kind regards,
Quinn McEntee
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
84 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed July 4, 2012

Stayed for three nights in June 2012. Nice quiet, clean room with a big bathroom. The staff were friendly and it's a great location - right next to Chinatown, plenty of restaurants around and good bus links to the rest of the city. Wifi worked well and we had a nice strong signal in the room.

A few negatives - valet parking was quite expensive ($40 + tax per day) with self parking not much less ($35-ish per day, depending on how often you take the car out). Allow a good half hour for getting your car back from the valet - it seems to take them a couple of attempts to get the correct car. The only other other complaint I had would be no free drinking water provided in the room, and it's $6 in the minibar. Easy enough to buy it at a fraction of the cost from nearby shops but it would be nice to have it provided.

One suggestion for improvement would be to make better use of the space in those large bathrooms and install larger/more luxurious showers and/or baths.

Room Tip: Quieter away from the lifts - they beep at every floor.
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank bikehippy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Front Office Manager at Orchard Garden Hotel, responded to this review, July 7, 2012
Thank you so much for taking the time to write a review and sharing some suggestions. I agree that the Hotels location is very convenient. I’m also pleased to hear that you like the rooms as well as the staff.

We understand that parking is expensive, it’s unfortunate, but these prices are streamlined throughout downtown San Francisco. Please accept my apologies for the wait during the car confusion, its unfair when paying any amount for valet.

We are actually in the process of installing a water purification dispenser in the lobby to provide complimentary water without using plastic bottles. As a LEED certified hotel we’re constantly looking for ways to minimize waste.

We would be honored to become your home away from home for your future visits to San Francisco.

Sincerely
Quinn McEntee
Front Office Manger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Centerville, Ohio
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed June 29, 2012

Really enjoyed the stay here. location is excellent-only a few steps to Chinatown entrance and 2 blocks to Cable Car stop. We got the Bed and breakfast package and it was worth it. The food was prepared fresh and to order from their Ala Carte menu each morning. The food tasted home-cooked and it was nice just to eat and then go out for the day to enjoy SF. Bed was really comfortable. Our bathroom was a bit small. Definitely is a "green" hotel--You have to leave the key card in a slot or the lights in the room all go off automatically! Staff was all friendly and helpful and gave us good recommendations for dinner, directions, etc.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank mccoydoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Front Office Manager at Orchard Garden Hotel, responded to this review, June 30, 2012
Thank you for taking the time to write about your stay with us. It appears we share the same excitement about our “green” initiatives. The key card system is one of our most unique and noticeable features as a L.E.E.D certified Hotel. One of the many frequently over looked features is all the wood in the Hotel is certified by the Forest Stewardship Council and harvested in a sustainable manner.
I am happy to hear that you took advantage of the Bed and Breakfast package. Breakfast is the most important meal of the day especially when you’re taking on the city for sightseeing. We all hope that you stay with us the next time you visit San Francisco and that we become you’re home away home.

Kind regards,
Quinn McEntee
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 29, 2012

Great location. Room was spotless and bed very comfortable. Staff were pleasant and efficient including housekeeping. Thank you to all the staff at the Orchard Garden for making our stay more enjoyable:)

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank trinity72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Front Office Manager at Orchard Garden Hotel, responded to this review, June 30, 2012
Thank you so much for your kind words. I believe staff can either make or break an experience at any Hotel. I’m thrilled to see we were able to make your stay more enjoyable. We all hope you stay with us again when you visit San Francisco.

Thanks again,
Quinn McEntee
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monterey, California
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed June 27, 2012

Great place right next to China Town and Union Square. Lots of eco-features, quiet room with view of the financial district on 10th floor. The room was very clean - both spouse and I are suffering from dustmite allergy and had no problems here.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank BOM693
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Front Office Manager at Orchard Garden Hotel, responded to this review, June 28, 2012
Thank you so much for taking time to write about your experience while staying with us. As an eco-friendly hotel we only use green seal certified cleaning products for dusting and cleaning. We are very happy to able to accommodate people with sensitive allergies. We hope that you decide to stay with us again.

Kind regards,
Quinn McEntee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Orchard Garden Hotel

Property: Orchard Garden Hotel
Address: 466 Bush St, San Francisco, CA 94108-3731
Phone Number:
Location: United States > California > San Francisco > Chinatown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Luxury Hotel in San Francisco
#16 Romantic Hotel in San Francisco
#21 Family Hotel in San Francisco
#43 Business Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Orchard Garden Hotel 4*
Number of rooms: 86
Official Description (provided by the hotel):
Established in 2006, The Orchard Garden Hotel is one of California's first and foremost eco-friendly hotels. Mixing state-of-the-art amenities with a dedication to protecting the environment, we invite you relax in utmost comfort with us! Built to the national standards of green building developed by the U.S. Green Building Council, The Orchard Garden Hotel is LEED certified, Green Seal Certified, and has earned Trip Advisor's Certificate of Excellence award and gold level for Green Leaders. In addition striving for a 100% non-smoking environment, the hotel is also California's debut of a guest room key card energy control system, which reduces an overall of 20% energy consumption. The Huang Family is committed to maintaining an environmentally friendly and non-toxic environment, as well as a chic and convenient experience. Nestled in the heart of San Francisco, The Orchard Garden Hotel is located near the Financial District, Union Square shops, and many museums and attractions. Whether you are at our Roots restaurant eating locally sourced foods or relaxing on our rooftop garden, you will be at ease with us. We invite you to experience a "Tradition of Excellence" at the Orchard Garden Hotel! ... more   less 
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Also Known As:
Orchard Garden San Francisco
Hotel Orchard Garden

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