1. Called to confirm reservation after reading prior review; person treated me as if I were bothering him. 2. Only *after* they have your $$ do you find out you need to pick up--and drop off-- the key to the rental at *their* office--clear across town and $25 in cab fare later if you don't have a rental car, which is the conventional wisdom when visiting the city. Rental is *barely* set up for an 8-night rental for 3 people (1/2 the # it's supposed to accommodate)--exactly 1 extra roll of toiletbpaper, not so much as a bar of soap, no laundry detergent, not even a pepper grinder in kitchen. We've done the self-catering flatbdeal before in US and abroad, but have never seen such little attention paid to guests' needs. I needed to plunger the stopped up toilet myself, and hot water knob in shower was a clamped-on plumbers' wrench! For $1700+? Really? In fairness, gave them a chance to address these problems but no go, so now I'm not hesitating to post this.