I arranged for a parcel to be delivered to the hotel, I then called up the concierge to let them know to expect it and was promptly told that I’d be charged USD 5 for a document/letter and USD 10 for a small parcel. They mentioned it is for “handling fee” purposes since they have limited storage. To which I replied what if I were already staying at the hotel, they could just bring it straight up. Was given some baloney that they have to handle the goods with care and all that nonsense.
I’ve never come across a hotel that charges to receive documents and parcels for a guest. Ever. The Titanium status seems to matter little to them.
So much for the legendary St Regis butler and concierge services. Apparently you have to pay for what other hotels give freely and generously (and with perfect expertise in handling).
Dreading my stay already. Might change hotels for the second leg of my trip.