We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Expedia.com
Get rewarded with One Key
Booking.com
$1,166
Hotels.com
$1,166
Get rewarded with One Key
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Jen
New York City, New York
Honeymoon in Heaven
5.0 of 5 bubblesReviewed Jul 4, 2019via mobile
Spent our wedding night here and we were treated to a beautiful suite with an expansive view of SF. Spacious, light airy and amazing service from checkin to checkout. We ordered room service and champagne and had the most memorable stay. Thank you!
Date of stay: August 2018Trip type: Traveled as a couple
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nearby Hotels
0.4 miles from The St. Regis San Francisco
Free Wifi
Bar/Lounge
0.4 miles from The St. Regis San Francisco
Free Wifi
Restaurant
1.6 miles from The St. Regis San Francisco
Fitness center
Marker Hotel Suite B
0.6 miles from The St. Regis San Francisco
Restaurant
Bar/Lounge
Heated Outdoor Pool
0.4 miles from The St. Regis San Francisco
Free Wifi
Pool
1.6 miles from The St. Regis San Francisco
Pool
Beachfront
Regency Lounge
0.1 miles from The St. Regis San Francisco
Restaurant
Bar/Lounge
0.6 miles from The St. Regis San Francisco
Free Wifi
Restaurant
1.5 miles from The St. Regis San Francisco
Free Wifi
Restaurant
View more hotels in San Francisco
Reviews (1,624)
Filter reviews
1,624 results
Traveler rating
1,094
307
116
63
44
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
1,094
307
116
63
44
Show reviews that mention
All reviews butler service astor suite room service blackout shades soaking tub lobby bar four seasons yerba buena gardens house car moscone center union square car service in room dining corner room high floor market street concierge
Selected filters
Filter
Updating list...
113 - 118 of 1,624 reviews
Reviewed July 3, 2019

This hotel was fantastic. Our room was huge. We had a bathroom with a walk-in shower, two closets with lights, a refrigerator,safe, a nice entry way. Nice lobby, with a bar, huge fireplace. 24 hour pool. Great, friendly employees. Only con, you had to pay for WiFi. Restaurant is pricey.

Date of stay: June 2019
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank carolinemT7292JJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 24, 2019

As a Marriott Titanium member, my husband I and expected the VIP treatment on any visit, and it happenned on our anniversary. We did not only get VIP service but found the general service level inconsistent. We got in at 10:50pm from the airport. There wasn’t one doorman or woman to either take our luggage or even open the door.

Even though we asked ahead of time for an upgrade, we were not upgraded but at least put in one of the gorgeous modern spacious rooms.

As we were ready to go to bed, we realized the electric outlets didn’t work so couldn’t charge our phones or hairdry our hair. It was late so we called the front desk and they did come and fix it the next day.

I called down for butler service and asked if my shoes could be shined and in front or my door by 9am the following morning. The shoe shine is complimentary but I stuck a tip of $20 in the shoe. The shoes were not ready by 10am, an hour later than requested and I had to call the butler service to remind them to bring up the shoes.

The bellmen situation was unusual. We went down at at 6:50pm on Saturday with no doormen to me found. At 10:30pm, they had six doormen. I am guessing that bellmen shifts are planned flexibly, but seeing zero bellmen on four separately occasions in two days is unacceptable in 4 star hotels.

The staff was nice although we expected a formality which was lacking, especially when addressing a Titanium member.

In the plus side:

The renovated room was exquisite. A marble bath, strong shower and a toilet with bidet.

The room service was excellent and in line with expected 5 stars service.

Finally, the complimentary breakfast amenity that was offered to us as Titanium members was fantastic. We only ate once but the food was excellent and the service was impeccable. We left the waiter large tip. One of us has a black truffle and mushroom omelette with potatoes hollandaises, and I had the omelette with smoked lox, spinach and provolone. Fresh pink grapefruit juice and an excellent coffee capped a super breakfast.

We compared experiences with a friend who stayed at the Four Seasons down the street. He mentioned that they had doormen 24/7.

Date of stay: June 2019
Trip type: Traveled as a couple
3  Thank mlkarny
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andre B, Manager at The St. Regis San Francisco, responded to this reviewResponded June 25, 2019

Dear mlkarny,

Thank you for letting us know of your recent experience at The St. Regis San Francisco. We value your loyalty as a Marriott Bonvoy Titanium member, and regret to hear of your visit. I sincerely apologize that we did not provide you with luxury VIP service during your stay. I encourage you to contact me directly to discuss this further as we hope to welcome you back in the future.

Sincerely,
Sammi Mowatt
Director of Front Office
(239) 848-2991

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2019

The hotel is beautiful, staff friendly and helpful, and hotel was great proximity to some great museums and Union Square shopping. The problem we had was our room's air conditioning did not work!!! There was a big tech conference in town and the hotel didn't have an alternate room for us. So we paid $700/nite for a room that was so uncomfortably warm they had to bring us fans to use at nite!!!!
Because of the tech conference too, the lobby was soooo crowded that there was never a time where one could go down to the lobby and grab a drink-NO SEATS. I also wish the hotel would move the breakfast room to a different location. The walls are glass and the homeless folks who live on the streets are outside peering in while you are eating. It is a little distracting and unsettling.
The spa at the hotel was very nice. Had a wonderful massage after a long day of walking around the city.

Date of stay: March 2019
  • Trip type: Traveled on business
    • Location
    • Rooms
    • Service
3  Thank Chris k
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 12, 2019

A lovely hotel and staff were very helpful and lovely room with all the amenities. We were offered water entering and leaving the hotel. We had a drink in the hotel and breakfast and staff were very attentive and food was very good. I would love to stay here again if visiting San Francisco.

Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
2  Thank Holidaytime40
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 11, 2019 via mobile

This hotel is extremely nice... not the most perfect location if walking with smaller kids but near most destinations... a mile from the market.... great gym and a great restaurant for breakfast and all other meals. Kids loved the Tesla complimentary ride and the “Butler” type service which the service really put this hotel apart.

Date of stay: June 2019
Trip type: Traveled with family
3  Thank JoshuaExpeditions
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews