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“great city hotel” 4 of 5 bubbles
Review of The St. Regis San Francisco

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The St. Regis San Francisco
Ranked #9 of 227 Hotels in San Francisco
Certificate of Excellence
New York
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“great city hotel”
4 of 5 bubbles Reviewed November 10, 2009

We had first booked a night at the Palace. We had stayed at the palace seven years ago and remembered it being nice. Once we arrived we realized that they had not changed or cleaned a thing in the past seven years. So we moved to the St Regis. And although it costs a lot more, you get what you pay for. The staff greets you by name, the rooms are large, comfortable, well appointed, the bathroom is fantastic. The parking is a bit pricey ($50 for overnight), actually all of the extras are pricey but that's to be expected. All in all a great city hotel.

  • Stayed November 2009, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank drbroadway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,232 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (222)
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English first
Sacramento, California
1 review
4 of 5 bubbles Reviewed October 30, 2009

Rooms were clean, quiet, and had all the immenities needed to relax. Hotel staff was helpful and friendly, but not intrusive. Had breakfast delivered to the room and it was wonderful. It's a little on the expensive side, but I can't say that it wasn't worth it.

  • Stayed October 2009, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tachikawasunshine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed September 29, 2009

I am known by family and friends as a very persnickety traveller. I can complain about having nothing to complain about. I usually stay in upper upscale hotels, and have high expectations for service and value. I had free weekend nights to burn and no time to head out of town, so I spent the weekend at the St. Regis. I loved every minute of it. I complained to my friends who were also staying at the hotel that the only thing I could complain about is how ugly the whitewashed oak wall was.

The alarm clocks are futuristic, love the automatic blinds. An the turndown chocolate was good too.

  • Stayed September 2009, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Multi-Elite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
85 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
2 of 5 bubbles Reviewed September 26, 2009

very average for 5* hotel, and for price of room - fairly new hotel - decor felt far more like a W than a St Regis, and not in a good way - check in fine, though a little slow - only 2 check-in desks, wouldn't like to see it when its busy (which it was, we were just lucky with timing) - told me my room would be ready in 5 minutes - then came back and said it would be three hours - i shudder to think what happened for it to be initially 5 minutes to 3 hours - i had a meeting anyway so wasn't that put out - room was very nice to be fair - big tv, comfy bed, very bright and airy, electric blinds etc - bathroom very plush, nice shower, big sunken tub

check out painful - overcharged on a drinks bill, when i queried it said i'd have to wait as bar wasn't open yet (it was 11.30am and the bar IS the lobby effectively) - left with a bad taste - plenty more better chains and boutiques in the city

  • Stayed September 2009, traveled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank WharfTrader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancaster, CA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 15, 2009

The St. Regis San Francisco was beautiful hotel that provided top notch service throughout the stay. The hotel is hidden away right off 3rd street and can easily be missed by its subtle sign and entrance. Entering the lobby takes you away from the city into a calm and soothing environment. Check in went smoothly and we were assigned a 'Premier Room.'

Upon entering the room, shades were closed and lights were dim, already arranged from a turn down service, even though it was around 4 PM. The room was spacious and immaculately clean. Many features of the room were controlled by a central touch screen computer that can operate the blinds, lights, alarm, and call the butler or room service.

The bathroom was huge with a deep bathtub and separate marble rain shower. There was also a television in the bathroom which was a very nice feature. Toiletries were Remede Spa products from the Spa in the hotel and at other St. Regis properties.

The hotel is also home to condos in the upper floors which shares the spa and gym facilities. Took a swim in the indoor infinity pool of the hotel. The pool had the clearest water I had ever seen before. Almost seemed like they filled the pool up with bottled water everyday. It was an incredible experience to swim and dry off looking out a window to Yerba Buena Gardens right across the street and the Metreon in the distance. This was an experience I had never thought I would go through.

Enjoyed cocktails at the bar in the evening. There was a large crowd in the lobby and bar area with a birthday party for some of the San Francisco Castro District Locals. However, the bar attendants were still able to provide our drinks without any problems at all.

Overall an excellent experience in the heart of San Francisco. Close to everything, while feeling completely removed from the business of the city. The St. Regis hotels definitely knows how to treat guests to a 5 star experience.

  • Stayed July 2009, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Flagship_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Springs, California
Level Contributor
63 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
1 of 5 bubbles Reviewed September 14, 2009

Very "special" feeling for close to $500.00 USD, per night.
SPG a GREAT program..... NOT the St. Regis

Lobby:
Gas fireplace, smell overwhelming.

Check in;
NO Platinum amenity.
NO information on city sights and sounds
No SPG Platinum amenity
Platinum guests discouraged!
No late check out for Platinum members. Had to change plans because of that.
EXTRA charge for newspaper
Umbrella with Logo available...a great clue to all the undesirable bums/drug addict people out and about.

Room;
Dirty blanket......white dirt spots, on a very old blanket.
Broken drawer thus closet door didn't close.
No coffee maker
Had to ask for slippers, should have been in room
No iron and iron board
Sleep impossible with bright clock, general electrical control

Bathroom;
Tub hot water on opposite side of "normal" for USA
Bathroom toilet sliding door does NOT close tight
Sink set back so far you MUST be tall to use it with out getting water all over.

Maids;
will MOVE everything
turn down service, different each of our 3 nights, one with chocolate, another had to ask for and the third night late so I had to call down for service.
Maids CLOSE room door...no one can see what they are doing inside your room. A plus, NO for they could be going thru everything!

Hotel;
Overall.......... staff ONLY appears to want the business suit and 5 carat diamond..........people.
NO Jacuzzi available for two people of opposite sex. SMALL separate inside the spa, ONLY

Positive;
I had NOT paid costly rate per night, or I certainly would have gone elsewhere. Please see photos.

Would I suggest this hotel to anyone? Not even if it were complimentary for they do NOT make you feel special!

  • Stayed September 2009, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank leila n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level Contributor
129 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed September 12, 2009

Great weekend stay with the family. Fantastic pool, super restaurant and excellent room. No complaints

  • Stayed May 2009, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JALL_517
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The St. Regis San Francisco

Property: The St. Regis San Francisco
Address: 125 Third St., San Francisco, CA 94103-3107
Phone Number:
Location: United States > California > San Francisco > SoMa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in San Francisco
#5 Business Hotel in San Francisco
#7 Luxury Hotel in San Francisco
#17 Romantic Hotel in San Francisco
#23 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The St. Regis San Francisco 5*
Number of rooms: 260
Official Description (provided by the hotel):
The luxurious St. Regis San Francisco also has the Museum of the African Diaspora located within the hotel and the renowned San Francisco Museum of Modern Art next door. ... more   less 
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Also Known As:
St. Regis Hotel, San Francisco Hotel San Francisco
St Regis San Francisco

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