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The St. Regis San Francisco
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Reviews (1,389)
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1,135 - 1,140 of 1,389 reviews
Reviewed September 26, 2009

very average for 5* hotel, and for price of room - fairly new hotel - decor felt far more like a W than a St Regis, and not in a good way - check in fine, though a little slow - only 2 check-in desks, wouldn't like to see it when its busy (which it was, we were just lucky with timing) - told me my room would be ready in 5 minutes - then came back and said it would be three hours - i shudder to think what happened for it to be initially 5 minutes to 3 hours - i had a meeting anyway so wasn't that put out - room was very nice to be fair - big tv, comfy bed, very bright and airy, electric blinds etc - bathroom very plush, nice shower, big sunken tub

check out painful - overcharged on a drinks bill, when i queried it said i'd have to wait as bar wasn't open yet (it was 11.30am and the bar IS the lobby effectively) - left with a bad taste - plenty more better chains and boutiques in the city

  • Stayed: September 2009, traveled on business
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Thank WharfTrader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 15, 2009

The St. Regis San Francisco was beautiful hotel that provided top notch service throughout the stay. The hotel is hidden away right off 3rd street and can easily be missed by its subtle sign and entrance. Entering the lobby takes you away from the city into a calm and soothing environment. Check in went smoothly and we were assigned a 'Premier Room.'

Upon entering the room, shades were closed and lights were dim, already arranged from a turn down service, even though it was around 4 PM. The room was spacious and immaculately clean. Many features of the room were controlled by a central touch screen computer that can operate the blinds, lights, alarm, and call the butler or room service.

The bathroom was huge with a deep bathtub and separate marble rain shower. There was also a television in the bathroom which was a very nice feature. Toiletries were Remede Spa products from the Spa in the hotel and at other St. Regis properties.

The hotel is also home to condos in the upper floors which shares the spa and gym facilities. Took a swim in the indoor infinity pool of the hotel. The pool had the clearest water I had ever seen before. Almost seemed like they filled the pool up with bottled water everyday. It was an incredible experience to swim and dry off looking out a window to Yerba Buena Gardens right across the street and the Metreon in the distance. This was an experience I had never thought I would go through.

Enjoyed cocktails at the bar in the evening. There was a large crowd in the lobby and bar area with a birthday party for some of the San Francisco Castro District Locals. However, the bar attendants were still able to provide our drinks without any problems at all.

Overall an excellent experience in the heart of San Francisco. Close to everything, while feeling completely removed from the business of the city. The St. Regis hotels definitely knows how to treat guests to a 5 star experience.

  • Stayed: July 2009, traveled with family
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Thank Flagship_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 14, 2009

Very "special" feeling for close to $500.00 USD, per night.
SPG a GREAT program..... NOT the St. Regis

Lobby:
Gas fireplace, smell overwhelming.

Check in;
NO Platinum amenity.
NO information on city sights and sounds
No SPG Platinum amenity
Platinum guests discouraged!
No late check out for Platinum members. Had to change plans because of that.
EXTRA charge for newspaper
Umbrella with Logo available...a great clue to all the undesirable bums/drug addict people out and about.

Room;
Dirty blanket......white dirt spots, on a very old blanket.
Broken drawer thus closet door didn't close.
No coffee maker
Had to ask for slippers, should have been in room
No iron and iron board
Sleep impossible with bright clock, general electrical control

Bathroom;
Tub hot water on opposite side of "normal" for USA
Bathroom toilet sliding door does NOT close tight
Sink set back so far you MUST be tall to use it with out getting water all over.

Maids;
will MOVE everything
turn down service, different each of our 3 nights, one with chocolate, another had to ask for and the third night late so I had to call down for service.
Maids CLOSE room door...no one can see what they are doing inside your room. A plus, NO for they could be going thru everything!

Hotel;
Overall.......... staff ONLY appears to want the business suit and 5 carat diamond..........people.
NO Jacuzzi available for two people of opposite sex. SMALL separate inside the spa, ONLY

Positive;
I had NOT paid costly rate per night, or I certainly would have gone elsewhere. Please see photos.

Would I suggest this hotel to anyone? Not even if it were complimentary for they do NOT make you feel special!

  • Stayed: September 2009, traveled as a couple
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3  Thank leila n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2009

Great weekend stay with the family. Fantastic pool, super restaurant and excellent room. No complaints

  • Stayed: May 2009, traveled with family
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Thank JALL_517
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 6, 2009

The St Regis is my favourite hotel in San Francisco. The Rooms where 100% perfect and spotless. The staff were exceptionally helpful providing great information on car rental and restaurants. As we were attending a conference in the local conventions centre, this hotel was well placed for the 4 minute walk to the centre.

  • Stayed: August 2009, traveled on business
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Thank quirdavi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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