My family of 5 was promised connecting rooms and we received adjoining rooms. At first they acted like they didn't understand the difference. It is a big difference for a family with young children! Then despite fact that I was obviously very unhappy about it and they said they would try to find me another room, I never heard back from them in the 2 nights we were there. Also, for us at least, the butler service was nonexistent. My wife's thought was that they seem very engaged towards their business group guests and a family of out of towners like us didn't matter. I have stayed in the Phoenician, Breakers, Four Seasons, etc and never experienced a five star hotel that just didn't care about a problem situation before, with no follow up whatsoever. Just not right given the high cost. Nice property though.
- Official Description (provided by the hotel):
- The luxurious St. Regis San Francisco also has the Museum of the African Diaspora located within the hotel and the renowned San Francisco Museum of Modern Art next door. ... more less
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- Also Known As:
- St. Regis Hotel, San Francisco Hotel San Francisco
- St Regis San Francisco