I've stayed at this property several times and I've always had a great experience. It's become my go-to hotel in San Francisco, both on trips for business or pleasure. However, my most recent stay was disappointing and I think I'll be looking to try a couple of other hotels on future trips to San Francisco. My wife and I were there for two nights. When we checked in, I asked the person at the desk if she could put me in the same room type as last time. She looked back through my recent stays to figure it out. A couple of minutes later, she asked "Is this your first time at the hotel?" I get that this is the equivalent of the "did you find everything you were looking for?" question you get when you check out at the grocery store and you know the person isn't really interested in your response, but it's still not ideal. In any case, we did end up in the same room type, but this one was connected to another room and the person next door was on a phone call and we could literally hear every word of her conversation in our room. We asked to be moved. We were taken to a room a level up that clearly wasn't the same room type and had a layout we didn't love. They offered one more room on the 15th floor, but it was filthy -- there was a patch of carpet missing, the writing desk was stained, and the windows looked as if they hadn't been washed...ever. To top it off, we were told there was construction nearby (not sure why we weren't told that on the original room, which was a door away but even lower, but never mind that). Needless to say, we went back to the second room we'd been offered. However, the thermostat didn't work. A very nice woman from engineering fixed it. When I took a shower that night, I realized that the rain shower wasn't working right -- it was mostly dipping. At this point, I was so tired of complaining and looking like a difficult customer that I just let it go.
In general, this is still a very nice hotel and the service is very good for the most part. However, I do think it's starting to show some serious wear and tear and needs to be freshened up if it truly wants to be thought of as an elite hotel over the long term. I should add that I've never been terribly impressed with Vitrine, the breakfast and lunch restaurant. It's tucked away on the 4th floor in an odd location and it's next to an outdoor venue space that always looks like it's in a state of disarray. I don't believe the breakfast menu has changed much (if at all) in the 3-4 years I'v been going.
- Official Description (provided by the hotel):
- The luxurious St. Regis San Francisco also has the Museum of the African Diaspora located within the hotel and the renowned San Francisco Museum of Modern Art next door. ... more less
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- Also Known As:
- St. Regis Hotel, San Francisco Hotel San Francisco
- St Regis San Francisco