I have stayed at the St. Regis in San Francisco twice and it will not be my last. Like most successful people or businesses, the attention to the details really make-or-break the deal. I was welcomed back with a hand-written "thank you" note along with a beautiful and meaningful assortment of fruit and beverage. The housekeeper makes sure the bed is turned down every night with a new bottle of water at bedside. Ice was promptly brought up to my room at a phone call. The complimentary coffee was not only great tasting but I thought the St Regis logo on the cup-cover was especially unique. Knowing that San Francisco can be prone to rain on any given day, the hotel offers complimentary umbrella. So don't worry of packing one. THe front desk staff is always conscientious of your needs. When I asked to exchange for small bills for tipping and the subway, my bills were carefully laid upon a silver platter and handed to me rather than putting in my hand or counter. Now that was the most impressive thing I've seen any hotel capable of doing. Upon leaving, the door men not only helped with the luggage but offered us bottled water for the road.
While most hotels can offer the comfortable beds and toiletries that are expected of high end hotels, St. Regis understands the essence of personalization and pure class. It is very obvious that the management of St. Regis is the best of its class to instill such ownership of customer service in their employees.
I hope the St. Regis management team reads these feedback. It would be a shame that these values and details are lost at my next stay.
- Official Description (provided by the hotel):
- The luxurious St. Regis San Francisco also has the Museum of the African Diaspora located within the hotel and the renowned San Francisco Museum of Modern Art next door. ... more less
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- Also Known As:
- St. Regis Hotel, San Francisco Hotel San Francisco
- St Regis San Francisco