I booked a special birthday for a very special friend at the St. Regis Hotel in San Francisco in late October 2012. The St. Regis reached out to me without knowing what a special event this was for me and my companion, introduced their Butler and Concierge services, and asked if they could do anything to provide or assist me with during my stay. After I wrote them to explain what result I was hoping to achieve for my friend, they immediately deployed their entire staff to plan and execute the event. The team delivered on every detail, including flowers, balloons, champagne, and the finest cake from the best bakery in San Francisco. While the birthday girl was out of the room for only five minutes, the team at the St. Regis executed on an unbelievable transformation of my room to give my companion an incredible surprise. I was so concerned about how I was going to pull this off, but the St. Regis went above and beyond my expectations to create what will be a memory for a lifetime. “Best Birthday Ever”, was her direct quote.
Beyond the planning and execution of this event, we also experienced such incredible sensitivity and generosity from the St. Regis in many other ways, from the Butler's personal escort to our room, to a complementary lift across town in the hotel’s Bentley (I asked for a cab, and they offered me their car).
I have been in the customer service businesses for 20 years, yet I have never seen a team who is as organized and genuine as the team at the St. Regis Hotel in San Francisco. I was communicating across multiple work shifts, morning, afternoon, and evening, weekdays and weekends, and the St. Regis effectively managed my project, deliverables, and especially a project lead to all levels and employees. I never felt any concern, nor did I think at any time something would be missed. The team, every employee, was also extremely genuine in their desire to help me and create the experience I was hoping to provide. They really cared, and they expressed their care in so many ways.
It is rare when we have the opportunity to make such a positive impact on someone’s life that will last a lifetime, but the team at the St. Regis did just that. I’m convinced that the way the St. Regis Hotel in San Francisco operates and leads their team, they humbly do this every day.
- Official Description (provided by the hotel):
- The luxurious St. Regis San Francisco also has the Museum of the African Diaspora located within the hotel and the renowned San Francisco Museum of Modern Art next door. ... more less
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- Also Known As:
- St. Regis Hotel, San Francisco Hotel San Francisco
- St Regis San Francisco