They don't devein the prawns completely and the manager is very rude. In fact, I've found much of the staff to be rude. On my last visit, I ordered the tortellini salad with giant prawns. I received four prawns, two of which had giant black veins hanging from the back where only half of the vein had been opened and not removed.
Deveining large shrimp is customary at most restaurants as the vein is the intestine and not only has grit in it but also contains the last meal of the shrimp which can be questionable in source with modern farming methods.
When I asked for one of the prawns to be replaced, the staff called the manager who was extremely rude and simple said, "that's the way they come".
Yuck to the prawns and double yuck to the manager. When I commented to the help that the manager was very rude they simply said that he was the manager and always acted that way.
I wonder what he says when the chef complains about ingredients gone off? I'm done with this place after being a regular for years and years.