I had made an online booking and received a discount. We picked up the bikes at 9 am and the pick up did not appear to be very organised however we got our 3 bikes and a map. Two of the bikes had bags at the back for our stuff. We wanted to cycle the 8 miles ove the Golden Gate bridge to Sausalito and - although the signs are not very clear up to the Golden Gate Bridge - we managed the cycle and then got the ferry back from Sausalito to Fisherman's Wharf. What an experience. My only criticism is that all the Blazing Saddles bikes had bags at the back and had space for a map at the front and seemed slightly more organised but our biked worked out fine.