First, the good: The food, as most reviewers state, is very good. I disagree with reviewers who believe it is the best French food in San Francisco, but it is good. I don't know what other folks ate that led them to conclude that the prices are amazing. Our meal came to $175 for two people (including tip, mind you). Not incredibly overpriced, but not a good deal, either. The menu is quite traditional and each dish is well executed. The chef spends an inordinate amount of time on the floor of the restaurant, kissing cheeks, greeting regulars and gladhanding. More time in the kitchen might make things run more smoothly. The wine list is extensive and our waiter appeared to know nothing about wine. A sommelier to assist the waiters would be a very helpful addition to the staff.
Now for the bad: We were seated, and before we were even greeted by our waiter, the tables on either side of us had received their water, wine and their waiter(s) explained the menu to them. We asked for water three times before we finally were given our glasses of water! After a significant amount of time had elapsed, I flagged someone down and asked for someone to help us. We had questions about the menu, which we found a little confusing at first. The waiter who came to our aid ("I understand you need some assistance." Ya think??!!) was abrupt, rude and condescending. He interupted my daughter as she attempted to ask questions ("I'll get to that!" she was rudely informed). Our waiter corked the bottle of wine we ordered, and ran back to the kitchen for a replacement bottle. It appeared that he had never opened a bottle of wine prior to this. When our food arrived, there was no explanation of what was on the plate. I realize that one should assume we knew what we ordered, but a little refresher as the food was served would have been a welcome touch.
The food was very good. But not worth the frustration of dealing with an incompetent and rude wait staff. Our waiter was nice enough, but clearly in over his head. Rather than ensure that ever patron get a kiss on the cheek, the chef should ensure that every patron be treated with respect and receive their food and drink in a timely manner.
Last but not least, the cheesey placement of the meal check in a hat is just plain stupid. We will NOT be back.