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“Loved my stay at The Metro Hotel!”
Review of The Metro Hotel

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The Metro Hotel
Ranked #30 of 230 Hotels in San Francisco
Certificate of Excellence
Reviewed March 14, 2013 via mobile

The service at this hotel is wonderful, it is the most welcoming place I have ever stayed in. The staff were very accommodating (I had booked the room a day earlier by mistake and they held it for us, which was much appreciated). We were in room 103 overlooking Divisadero street. The room was large and clean, housekeeping do a great job. We did get a bit of traffic noise, but it did not affect our stay or our sleep. Surprisingly we didnt hear a thing from the restaurant below. The beds were comfortable, the water hot and the room heating was perfect and not overwhelming.
It is a little bit away from the Fishermans Wharf/Union Square, but if it had been closer we would not have had the opportunity to stumble across some great restaurants and boutique shops. Short walk to the Hayes Valley and only 3 metro stops away from downtown.
This place is trendy and fun and is excellent value for money. I would recommend anyone to stay there. I will definitely be back!
Thank you Metro Hotel!

  • Stayed: March 2013
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1  Thank monksb83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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294 - 300 of 490 reviews

Reviewed March 2, 2013 via mobile

I stayed here for three nights in Mar 13 to attend a seminar relatively close by. The value to price ratio seemed high according to prior reviews.

I chose a third floor room in the back to avoid road noise (208). There is some noise from a pizza joint that has "outdoor" seating in the back. It was mostly murmuring in the background.

The room is tiny. The sink is outside of the bathroom - not sure why. The essentials were here. The maid staff is excellent!

If I were to return to SF, and I will, I won't stay here again. The neighborhood is gritty and the amenities sparse.

  • Stayed: March 2013
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2  Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2013 via mobile

This hotel is a bit out of the way of the central San Fran/Fishermans Wharf area, but it's easy enough to get to if you jump on the 71. Next time I'd probably stay somewhere a bit closer, but that's not a knock at the hotel. It was lovely and clean, well maintained, cute and bohemian. Very "San Fran" feel to it.

The staff were all lovely and friendly. In particular the young, stylish lady with short hair was so helpful and sweet. She was the first customer service person we encountered in the States and instantly gave us a good impression.

The room was fine. We were hardly ever in it. A bit small and pokey, and it badly needs a chair, but you get what you pay for. The hotel is GREAT value for money. Recommended for budget travelers, especially those wanting to keep away from the options near the Tenderloin, which gets a bit crazy at night with all the homeless and drug dealers.

  • Stayed: February 2013
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3  Thank mjcarruthers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 19, 2013

I have been to SFO many times over the past years and obviously spent way too much on hotels. That is, until I found the Metro... $76/night within walking distance of the Haight, Castro, the Mission, with clean rooms and linens and friendly staff. Really? Yes, a great budget boutique hotel.

  • Stayed: February 2013, traveled solo
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4  Thank Tamara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 15, 2013

Convenient location, very clean, welcoming and knowledgeable staff. A blackboard in the lobby lists local events and is flanked by bookshelves with San Francisco guidebooks--a thoughtful touch that's indicative of the neighborliness of this place. Two excellent coffeeshops and a coffeeshop/wine bar within a few minutes' walk. The restaurant downstairs makes a tasty pizza-to-go; room 109 faces the restaurant's courtyard seating, but the tabletalk settled down early so noise was never a problem. Rooms are spare but if you've done your research, you'll know that going in. Two minor room things--one window would not stay open and blinds couldn't be raised--didn't bother me and I only reported them upon leaving. I subtracted a star because I would have appreciated better (brighter) lighting to supplment the (high) ceiling lights. Hint: If you read physical books, bring a clip-on book light from home.

  • Stayed: February 2013, traveled solo
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3  Thank musicmom3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2013 via mobile

Love the room, simple, modern, cool view, comfortable bed, VERY CLEAN. The downside is there is a restaurant right below us and their service access door slams over and over and over in the later hours til maybe 10 or 11. Could be it was just this room, 103, and it might be much quieter on the third and fourth floor.
Anyway, its in an awsome part of the city, super close to Haight and Ashbury, lots of restaurants to try, and not slummy.
The price is very very right for all you get. Mind you, if you want a bunch of extras and like to turn in early, this is not the place for you. If, however, you are here to stay up late and soak in the city, I don't know that you could do better. Great staff! Love the decor! Love love love the price!

  • Stayed: February 2013
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5  Thank TommyEureka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 4, 2013

My solo stay was in room 106 for 4 nights in Feb 2013 and I very much agree with the consensus of the reviews here. In many ways the Metro deserves 5 stars, but it has some drawbacks, as might be expected at the price, so It could be misleading to rate it as a five.

First - the positive aspects:

The staff were just great, from when I called last October to make the reservation, right through to departure. You couldn't wish for friendlier, more helpful people. They even emailed me about a week before arrival to check that my plans hadn't changed.

The room, whilst small, wasn't too cramped, & was kept extremely clean. A couple would have found it cramped, but I booked, and paid, the single rate.The towels and the bed were both extremely good, which is not always the case in budget hotels. The shower worked very well, once I learned to keep the control centralized.

The location is in a lively area, with plenty of pubs, cafes & restaurants. The Vinyl, about 5 or 6 doors away, does great breakfasts. (Their drip coffee & breakfast offerings are just right to set you up for the day.)

Public transport facilities are first-class. For N/S trips, route 24 goes past the door. To go E/W, such as to Embarcadero & Market St, routes 6 & 71 run along Haight, which is a short block away. I felt that a car would be a hindrance, 'coz parking might be problematic, so used only public transport, which worked well for me in the main, having pre-booked a shuttle to get from the airport with my luggage. The only exception was on Sunday evening, when the 49ers were in the Superbowl. Downtown, buses seemed to have left town altogether, so I took the Metro to Castro station, which the map showed as walkable distance should there still be no buses. As the next 24 bus was apparently not going to show up for 48 minutes, walking seemed to be the best option & it took about 10 minutes.

Now the drawbacks:

The room walls are thin, so a fair bit of noise comes through them. As many of the other guests are young, with the habits, and shortage of consideration for others, that have typified younger generations over the ages, noise levels through the night can be higher than desirable. (The hotel management has a sign requesting guests to minimize noise, but it seems to have little effect.) In fairness, it's the construction of the building that's primarily at fault.

Although the area itself is fun, the hotel is about 25-35 minutes from the main tourist destinations by public transport. That equates to a fair chunk out of your day for both outbound & inbound.

The policy of charging a cancellation fee for all online bookings, but not for 'phoned reservations, seems bizarre, 'though easily circumvented.

Something about the Clipper card:

San Francisco has introduced a stored-value "Clipper" card for access to public transport, covering most, if not all, of the various services such as the Muni & Bart. (This is similar to Octopus in Hong Kong & Oyster in London,) This costs $3 to be issued to adults but is free to anyone 65 & over (including visitors). It doesn't provide the discount benefits of Oyster but makes using the services so much easier than constantly paying cash. It also provides proof-of-payment that may be needed if you're checked & automatically calculates your right to transfer free to another service. (A single fare allows use of the entire Muni system for 90 minutes, though BART is different.)

Over-65s need to apply in person for a Senior Clipper & the best place for this is at the Clippercard Center at Embarcadero station, just below street level, where it's issued in about 5 minutes, 'though you may have to queue. Take your passport to prove your age, and ask for a Senior fare (currently 75c.) on the bus to get you there in the first place.

  • Stayed: February 2013, traveled solo
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9  Thank satprof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Metro Hotel

Address: 319 Divisadero St, San Francisco, CA 94117-2208
Phone Number:
Location: United States > California > San Francisco > Haight-Ashbury
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
#2 Best Value Hotel in San Francisco
#38 Romantic Hotel in San Francisco
#64 Family Hotel in San Francisco
Price Range: $123 - $168 (Based on Average Rates for a Standard Room)
Number of rooms: 24
Official Description (provided by the hotel):
We are a charming family-run boutique hotel that embodies the spirit of San Francisco focusing on human kindness, connection & simple pleasures. Our hotel is geographically in the center of San Francisco, historically known as the Western Addition the neighborhood is now referred to as Nopa (North of the Panhandle) which is near the Haight Ashbury and Castro neighborhoods. We boast 24-comfortable, clean, petite rooms ranging from a full bed, queen bed to rooms with multiple beds, private updated bathrooms and triple pane windows. The Metro Hotel has been featured in National Geographic Traveler Magazine. Come visit us in the world’s most diverse & vibrant city and explore our amazing cultural tapestry. Most importantly our warm, welcoming & considerate staff will make a lasting impression ensuring that your visit to The Metro will become your new home away from home. ... more   less 
Also Known As:
Metro Hotel San Francisco

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